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Entrylevel Customer Experience Analyst Jobs (NOW HIRING)

ROKA

Customer Experience Specialist - Entry Level

Austin, TX

$16.75 - $22.25/hr

Customer Experience Specialist - Entry Level Location: Austin, TX Experience: Entry level Commitment: Full-time Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We've ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level. Responsibilities:

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level. Responsibilities:

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

... experience by supporting the goals of the relationship. * As a Customer Success Analyst, you will ... build and maintain strong professional relationships with our key global customers by supporting a ...

Judi Health

Customer Success Analyst

New York, NY · On-site

Take accountability for accurate translation of reporting requirements for Capital Rx's customers ... Experience presenting analysis to clients and/or management preferred * Proficient in Microsoft ...

Judi Health

Customer Success Analyst

Denver, CO · On-site

Take accountability for accurate translation of reporting requirements for Capital Rx's customers ... Experience presenting analysis to clients and/or management preferred * Proficient in Microsoft ...

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How much do entrylevel customer experience analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entrylevel customer experience analyst in the United States is $34.99, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.22 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

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Entrylevel Customer Experience Analyst jobs near you
Infographic showing various Entrylevel Customer Experience Analyst job openings in the United States as of May 2026, with employment types broken down into 7% Full Time, 89% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,775 per year, or $35 per hour.

Customer Experience Specialist - Entry Level

ROKA

Austin, TX

$16.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Customer Experience Specialist - Entry Level

Location: Austin, TX

Experience: Entry level

Commitment: Full-time

Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We've redefined what everyday eyewear can be by infusing cutting-edge sport performance technology into prescription glasses and sunglasses built for real life. Whether you're training, running, cycling, or tackling your daily grind; if you move, we've built eyewear that moves with you.

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level.

Responsibilities:

  • Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey
  • Assist ROKA customers with various inquiries, including but not limited to, initial order to processing, returns and exchanges, and assisting with warranty requests
  • Maintain up-to-date knowledge of ROKA products to provide informed recommendations and guidance

Must Haves:

  • Experience:
    • Relevant customer service experience with proven one-on-one touchpoints with customers via phone, chat, email, and/or in-person
    • Demonstration of a high level of organization with very strong attention to detail
    • Proven positive attitude with the ability to quickly and thoroughly solve problems for customers when things don't go 100% as planned
  • Skills:
    • Strong verbal and written communication skills, including "modern" communication skills - email, text, cell phone but knows when to pick up the phone or walk down the hall to communicate
    • Strong work ethic with a high level of empathy, energy, and enthusiasm
    • Self-starter, who can problem-solve independently and comfortably execute at a high level
    • Experience with Customer Service platforms a plus
    • Eager to learn ROKA products inside and out to offer product advice and help customers understand what makes our products different

Work Location:

ROKA is located in Austin, TX, USA. The Company is on a hybrid work schedule. Candidates must be prepared to work on-site as often as needed per the Department's business needs. Remote candidates will not be considered for this position.

Benefits Include:

  • Health, dental, vision & FSA, employer paid life insurance
  • Vacation and sick leave
  • 401(k) with match
  • Gym membership stipend
  • Paid maternity and paternity leave
  • Employee and industry discounts
  • Fun and casual but high performance atmosphere

About ROKA

Sourced by ZipRecruiter

Industry

Sporting product manufacturing

Company size

51 - 200 Employees

Headquarters location

Austin, TX, US

Year founded

2013

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