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Entrylevel Customer Experience Analyst Jobs (NOW HIRING)

ACV

Customer Experience Analyst I

Buffalo, NY · On-site

$23 - $27/hr

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

PulteGroup

Analyst - Customer Experience

Tempe, AZ · On-site

... Customer Experience (CX) products, providing third-level technical support, testing and defect ... May provide guidance and assistance to entry level professionals and/or support employees.

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

Customer Experience Specialist - Entry Level Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We've redefined what everyday eyewear can be by infusing cutting-edge ...

ROKA

Customer Experience Specialist - Entry Level

Austin, TX · On-site

$16.75 - $22.25/hr

ROKA is looking to add an entry level Customer Experience Specialist with the ability and passion to join our existing team and help take our Customer Experience to the next level. Responsibilities:

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How much do entrylevel customer experience analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entrylevel customer experience analyst in the United States is $34.99, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.22 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

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Entrylevel Customer Experience Analyst jobs near you
Infographic showing various Entrylevel Customer Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $72,775 per year, or $35 per hour.

Customer Experience Analyst I

United States Steel

Troy, MI • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

United States Steel rating

7.6

Company rating: 7.6 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

229th of 545 rated manufacturers

Job description


The Customer Experience Analyst is exposed to various aspects of U.S. Steel's overall business and will manage a specific group of customer accounts to achieve major business objectives. The interaction with the customer and multiple cross functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. This is a remote commuter position, and you will have the ability to work remote while also being able to commute to our Automotive Center in Troy, MI for training, development, and collaboration, as needed. In addition, up to 25% travel can be expected.
Responsibilities:
  • Manages orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders.
  • Maintains customer forecasts and is measured on accuracy
  • Communicates regularly with customers, producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
  • Follows the production of orders to ensure on-time delivery to the customer.
  • Releases material and ensures delivery based on requirements from the customer.
  • Manages inventories, and specifically aged inventories, as well as shipments to meet customer supply requirements.
  • Collaborates with the Regional Sales Manager to maintain favorable customer relationships and obtain specific market information for business forecasting.
  • Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action.
  • Participates in projects to deliver initiatives with a focus on efficiency improvements.
  • Provides outstanding service experience for the customer.
Requirements:
  • Bachelor's degree in business administration, communications, supply chain management, or a closely related field OR an equivalent combination of education and experience
  • A minimum of two years of related experience in customer experience or closely related function
  • Excellent communications and interpersonal skills
  • Excellent planning and organization skills
  • Excellent attention to detail while working in a fast-paced environment
  • Proficient in Microsoft Office, particularly Excel
  • Able to adapt to and master web-based support applications
  • Demonstrated ability to work collaboratively in a matrix environment
  • Related experience in steel, metals, or closely related industry preferred
Preferred Skills:
  • Ability to use problem solving techniques to identify and enhance customer value drivers
  • Demonstrates effective project management skills and the ability to manage multiple tasks
  • Identifies and develops opportunities for projects across multiple supply chain disciplines.
  • Work Environment/Physical Requirements:
  • Commuter remote structure.
  • Ability to travel 25% of the time.
  • Capability to constantly operate a computer.
  • Must be able to remain stationary 50% of the time.
Company Overview
Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.
Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.
We are honored to have earned accolades and awards from well-regarded organizations, including the following:
  • Ethisphere's World's Most Ethical Companies® 2022, '23, '24
  • Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
  • Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
  • Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)
Competency Summary
At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:
Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

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