ZipRecruiter

Log In

2

Entrylevel Customer Experience Analyst Jobs in Alabama

Summit 7 Systems

Customer Experience Analyst

AL · On-site +1

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to ...

yates-strategies

Customer Experience Coordinator

Montgomery, AL · On-site +1

$17.75 - $23.25/hr

  • PTO

High Energy • People Focused • Travel Centered This entry level opportunity is great for ... No prior experience is needed. What truly matters is enthusiasm, curiosity, and a willingness to ...

LB Capital

Customer Experience Representative

Prattville, AL · On-site

$1.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Representative, you'll focus on re-engaging warm leads - including past ... Analytical, with a good read on market trends * Team-oriented, with a genuine desire to help ...

LB Capital

Customer Experience Representative

Prattville, AL

$1.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Representative, you'll focus on re-engaging warm leads - including past ... Analytical, with a good read on market trends * Team-oriented, with a genuine desire to help ...

Long's Human Resource Services

Be Seen First

Customer Service Representative

Saraland, AL · On-site

$15.48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative - Saraland, AL Now hiring an entry-level Customer Service ... With this experience, we bring unparalleled knowledge of the area markets, and this knowledge ...

next page

Showing results 1-20

All JobsEntrylevel Customer Experience Analyst JobsEntrylevel Customer Experience Analyst Jobs in Alabama

Entrylevel Customer Experience Analyst information

What is the difference between Entrylevel Customer Experience Analyst vs Customer Service Representative?

AspectEntrylevel Customer Experience AnalystCustomer Service Representative
Primary RoleAnalyzes customer feedback, identifies trends, and recommends improvements to enhance customer experienceHandles customer inquiries, resolves issues, and provides support directly to customers
Required SkillsData analysis, communication, problem-solving, familiarity with CRM toolsCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, often with cross-department collaborationCall centers, retail stores, or online support channels
Typical CertificationsCustomer experience or data analysis certifications (optional)Customer service or support certifications (optional)

While both roles focus on customer interactions, the Entrylevel Customer Experience Analyst primarily analyzes data to improve overall customer satisfaction, whereas the Customer Service Representative directly interacts with customers to resolve issues. The analyst role involves more data-driven tasks, while the representative role emphasizes direct communication and support.

What are popular job titles related to Entrylevel Customer Experience Analyst jobs in Alabama?

For Entrylevel Customer Experience Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Entrylevel Customer Experience Analyst jobs in Alabama look for?

The top searched job categories for Entrylevel Customer Experience Analyst jobs in Alabama are:

What cities in Alabama are hiring for Entrylevel Customer Experience Analyst jobs?

Cities in Alabama with the most Entrylevel Customer Experience Analyst job openings:

Entrylevel Customer Experience Analyst jobs near you

Customer Experience Analyst

Summit 7 Systems

AL • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Position Title:
Customer Experience Analyst
Location:
Huntsville, AL
Salary*:
$50,000 - $60,000
*Dependent upon qualifications
Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:
  • Excellent health benefits from BCBS
  • Smile brighter with Ameritas dental benefits
  • See into the future with our luxurious VSP vision benefits
  • Prepare for the long-haul courtesy of our 401k with company matching
  • 10 days' vacation, 7 days sick time
  • Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
Summary:
The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership
Essential Functions:
  • Review case status
  • Assist in analyzing cases to determine areas of focus and improvement
  • Support root cause analysis under guidance from senior staff
  • Gather artifacts for strategic business reviews and client interactions
  • Communicate with clients as required, escalating issues when appropriate

Duties and Responsibilities:
  • Collaborate and communicate effectively within a team
  • Ensure requests are routed to the proper resource quickly and efficiently
  • Enter all time and expenses as they occur
  • Pursue continuous education and technical skill development through outlets including industry standard certifications
  • Support customer relationship efforts through timely, professional communication
  • Escalate complex issues to senior team members as needed
  • Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions
  • Provide fast turnaround of client and internal requests as directed

Job Specifications:
Required
  • Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
  • Foundational understanding of Windows, Office 365, and general IT concepts

Optional / Desired
  • Security+ Certification
  • Office 365 experience
  • Interest in developing technical troubleshooting and customer service skills

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.
Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

Apply