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Entry Level Technical Support Analyst Jobs (NOW HIRING)

WellSky

Technical Support Analyst

Overland Park, KS

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

New

Terex

Technical Support Analyst

San Diego, CA · On-site

Technical Support Analyst Operating Company : Environmental Solutions Group - Soft-Pak Location : Remote Reports to : VP, Support Services Department: Support Services POSITION SUMMARY: The Technical ...

Humata Health

Technical Support Analyst

Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven ...

Info Origin Inc.

Technical Support Analyst

Richmond, VA · On-site

... analysts and development teams to resolve recurring issues. * Ensure compliance with agency policies and security standards. Required Qualifications: * 8+ years of experience in technical support ...

New

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Relatient

Technical Support Analyst

Atlanta, GA · Hybrid

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for entry level technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does an Entry Level Technical Support Analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What jobs pay $700 a day?

Entry Level Technical Support Analysts typically do not earn $700 a day; such high daily rates are more common in specialized or freelance IT consulting, project management, or contract roles requiring advanced skills and certifications. Most entry-level support positions pay hourly wages, with higher daily earnings possible through overtime or contract work, but reaching $700 daily usually involves more senior or specialized positions.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, entry-level technical support analysts are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace human support staff in the near future.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

How to get into IT support with no experience?

Entry-level technical support analyst roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and developing familiarity with common tools such as ticketing systems can improve chances; internships or volunteering can also provide practical experience.

Is tech support an entry-level job?

Entry-level technical support analyst positions are typically designed for individuals with minimal professional experience and often require basic knowledge of computer systems, troubleshooting skills, and customer service. These roles usually offer on-the-job training and may require certifications such as CompTIA A+ to demonstrate foundational skills.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities are hiring for Entry Level Technical Support Analyst jobs? Cities with the most Entry Level Technical Support Analyst job openings:
What are the most commonly searched types of Technical Support Analyst jobs? The most popular types of Technical Support Analyst jobs are:
What states have the most Entry Level Technical Support Analyst jobs? States with the most job openings for Entry Level Technical Support Analyst jobs include:
Entry Level Technical Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

WellSky

Overland Park, KS

$2.5K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

WellSky rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

135th of 209 rated software companies

Job description

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate through SQL.

This opening is with our Bonafide Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

  • Review, troubleshoot, and document escalated application technical issues.
  • Assist engineering teams to identify, debug, test, and resolve client-facing application issues.
  • Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
  • Escalate and document unresolved issues as required and maintain ownership of issue through resolution.
  • Ensure required response time and resolution times are met.
  • Write, evaluate, and troubleshoot SQL queries to identify, investigate, and correct complex data-related problems.
  • Conduct root cause investigations and recommend long-term corrective actions.
  • Collaborate with cross-functional teams on continuous process improvements.
  • Foster strong client relationships through clear communication, proactive support, and efficient issue resolution processes.
  • Perform other job duties as assigned.

Required Qualifications:

  • Bachelor's Degree or equivalent work experience
  • At least 2-4 years relevant work experience
  • SQL proficiency, including experience writing and troubleshooting queries, interpreting data, and joining tables to investigate technical issues
  • Experience maintaining clear, accurate technical documentation, including investigation notes, customer communications, and issue resolutions
  • Ability to analyze and interpret data to identify trends, troubleshoot application issues, and support data-driven decision making

Preferred Qualifications:

  • Experience providing technical customer support in a software or IT environment
  • Healthcare or healthcare IT experience, preferably within home health, hospice, or durable medical equipment (DME/HME)
  • Experience using a customer relationship management (CRM) platform, such as Salesforce, to manage support cases and customer communications

Job Expectations:

  • Willing to work additional or irregular hours as needed
  • Must work in accordance with applicable security policies and procedures to safeguard company and client information
  • Must be able to sit and view a computer screen for extended periods of time

#LI-Onsite

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

  • Excellent medical with Rx, dental, and vision benefits

  • Mental Health support through EAP

  • Generous paid time off, plus 13 paid holidays

  • 100% vested 401(K) retirement plans

  • Educational assistance up to $2500 per year

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