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Entry Level Technical Support Analyst Jobs (NOW HIRING)

WellSky

Technical Support Analyst

Overland Park, KS

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

WellSky

Technical Support Analyst

Overland Park, KS · On-site

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Humata Health

Technical Support Analyst

Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

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Entry Level Technical Support Analyst information

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How much do entry level technical support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities are hiring for Entry Level Technical Support Analyst jobs? Cities with the most Entry Level Technical Support Analyst job openings:
What are the most commonly searched types of Technical Support Analyst jobs? The most popular types of Technical Support Analyst jobs are:
What states have the most Entry Level Technical Support Analyst jobs? States with the most job openings for Entry Level Technical Support Analyst jobs include:
Entry Level Technical Support Analyst jobs near you

Technical Support Analyst

Sunbird Software Inc.

Sioux Falls, SD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Using a ticketing system - submitting, updating, closing tickets in a timely fashion.
  • Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
  • Setup and configure Sunbird's DCIM suite including dcTrack and Power IQ.
  • Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
  • Analyze, scrub and migrate data from current source to DCIM database.
  • Develop and enhance documentation to enrich a customer's experience.
  • Assist with software testing when new features and fixes are completed by engineering team.
  • Facilitate timely resolution of customers' issues by logging and maintaining resolution status in corporate tracking system working under supervision.
  • Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird's software suite enhancements.
  • Editing and working with AutoCAD and Visio drawings.
  • Create and/or edit models under supervision.
  • Data center surveys and audits
REQUIREMENTS/QUALIFICATIONS
  • Associates degree in a technical discipline or equivalent experience.
  • One year experience providing customer support for a technical environment.
  • Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
  • Demonstrated basic technical knowledge of:
    • Computer hardware (rack servers, PDUs, and cabling)
    • Windows 7 / Windows 10
    • MS Excel xls/csv file creation
  • Ability to work flexible hours with the possibility of travel up to 10%.
  • Accountability and the ability to adapt/multi-task/manage changing priorities.
  • Self-motivated, ability to learn and apply new skills quickly
  • Good oral/written communication and interpersonal skills required.
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
DESIRED SOFTWARE SKILLS/KNOWLEDGE
  • Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
  • Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
  • General database SQL knowledge

Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-time
WHY SUNBIRD?
  • We are all about delighting our clients and live/breathe the end client/user experience
  • We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
  • We have amazing PTO Policy that allows you to take care of yourself and your family
  • We offer medical, dental, vision and life insurance to eligible employees
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Work from home

Apply