ZipRecruiter

Log In

2

Entry Level Technical Support Analyst Jobs (NOW HIRING)

RELX

Technical Support Analyst

Alpharetta, GA

$44K - $74K/yr

About the Role The Technical Support Analyst is a customerfacing role focused on providing application expertise and technical support across postsales engagements. This role serves as a trusted ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

Galon Solution Inc

Technical Support Analyst

Adams, MA · On-site

Adams, MA on-site Job Summary Our client is seeking a Technical Support Analyst Level I , who will be responsible for providing support to end users on a variety of issues, under general supervision.

Bandwidth Inc.

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers experiencing software, hardware, or networking issues, ensuring customer satisfaction by resolving these issues or escalating ...

LexisNexis

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role The Technical Support Analyst is a customer-facing role focused on providing application expertise and technical support across post-sales engagements. This role serves as a trusted ...

Element Logic

Technical Support Analyst

Melbourne, FL · On-site

As a Technical Support Analyst , you'll help customers troubleshoot DCMS systems, support go‑live activities, and keep operations running smoothly from day one. Provide technical support and ...

RELX Group plc

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role The Technical Support Analyst is a customer-facing role focused on providing application expertise and technical support across post-sales engagements. This role serves as a trusted ...

TestHiring

Technical Support Analyst

Denver, CO · Remote

Role Overview: We're looking for a Remote Technical Support Analyst who loves solving problems and providing exceptional customer experiences. You'll be the first line of technical assistance for our ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

Internova

Technical Support Analyst

West Hollywood, CA · Hybrid

Technical Support Analyst Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst Jobs

Entry Level Technical Support Analyst information

See salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for entry level technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What does an Entry Level Technical Support Analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities are hiring for Entry Level Technical Support Analyst jobs? Cities with the most Entry Level Technical Support Analyst job openings:
What are the most commonly searched types of Technical Support Analyst jobs? The most popular types of Technical Support Analyst jobs are:
What states have the most Entry Level Technical Support Analyst jobs? States with the most job openings for Entry Level Technical Support Analyst jobs include:
Entry Level Technical Support Analyst jobs near you

Technical Support Analyst

Integra Staffing And Search

Montgomery, AL

$3K/yr

Other

Posted 25 days ago

Job description

Job Description Technical Support - Call Center Description This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues. WHAT YOU'LL DO Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller. Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.

Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers. Explain and interpret warranties to customers as they apply to products. Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.

Qualifications WHAT YOU NEED High school diploma or general education degree (GED ) Basic Computer Data Entry Skills (Will be Assessed) Ability to read, write, and comprehend technical instructions, short correspondence, and memos Ability to carry out instructions furnished in written, oral, or technical diagram form Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems Must be able to work weekends, staggered shifts, and holidays HOW TO STAND OUT Field experience servicing either electric or gas appliances--water heaters Customer service related experience in a call center providing technical support Bilingual in French/English or Spanish/English

Apply