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Entry Level Technical Support Analyst Jobs (NOW HIRING)

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

RELX

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role The Technical Support Analyst is a customerfacing role focused on providing application expertise and technical support across postsales engagements. This role serves as a trusted ...

LexisNexis

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role The Technical Support Analyst is a customer-facing role focused on providing application expertise and technical support across post-sales engagements. This role serves as a trusted ...

Galon Solution Inc

Technical Support Analyst

Adams, MA · On-site

Adams, MA on-site Job Summary Our client is seeking a Technical Support Analyst Level I , who will be responsible for providing support to end users on a variety of issues, under general supervision.

RELX Group plc

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role The Technical Support Analyst is a customer-facing role focused on providing application expertise and technical support across post-sales engagements. This role serves as a trusted ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

Doyon Limited

Technical Support Analyst

Plano, TX · On-site

The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified ...

Terex Corporation

Technical Support Analyst

Terex Corporation is a global leader in specialized equipment solutions, and they are seeking a Technical Support Analyst to provide TIER I support to customers. This role involves troubleshooting ...

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Humata Health

Technical Support Analyst

Humata Health Inc. is seeking a Technical Support Analyst to lead and scale our support team. This role will oversee ticketing systems, escalation pathways, and SLAs, while driving an AI-driven ...

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All JobsEntry Level Technical Support Analyst Jobs

Entry Level Technical Support Analyst information

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$43

How much do entry level technical support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for entry level technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What does an Entry Level Technical Support Analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities are hiring for Entry Level Technical Support Analyst jobs? Cities with the most Entry Level Technical Support Analyst job openings:
What are the most commonly searched types of Technical Support Analyst jobs? The most popular types of Technical Support Analyst jobs are:
What states have the most Entry Level Technical Support Analyst jobs? States with the most job openings for Entry Level Technical Support Analyst jobs include:
Entry Level Technical Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

ACI Infotech

Fort Lauderdale, FL • On-site

Full-time

Posted 9 days ago

Job description

Job Title: Technical Support Analyst
Location: Ft Lauderdale, Hollywood, Miramar area( Hybrid)
12+ months of Contract
Job Summary:
Technical Support Analyst, first point of contact for technical issues, answering calls and working on Technical Support issues to resolve common problems quickly and efficiently.
  • Respond to support tickets from employees experiencing technical difficulties with their hardware, software, or network.
  • Troubleshoot and resolve basic issues, such as resetting passwords, resolving printer connectivity problems, or installing approved software.
  • Escalate more complex problems to higher-level IT staff when a known solution is not readily available.
  • Document and track all support requests and their resolutions in a ticketing system to build an internal knowledge base.
  • Assist with device configuration and setup for new employees.
  • Perform remote and in-person support, which may include assisting staff at the Warehouse with their IT equipment.

--Warehouse activity which involves inventory management for IT equipment and general material handling, picking, packing, and shipping IT equipment to Work at Home Users and tracking deliveries with FedEx Ship Manager software (this specific experience is desired).
The warehouse component of the job involves inventory management for IT equipment and general material handling.
  • Track IT inventory, including laptops, monitors, keyboards, and other peripherals, using an asset management system.
  • Receive new equipment by unloading shipments, verifying contents against purchase orders, and inspecting for any damage.
  • Prepare outgoing shipments of IT hardware, ensuring items are accurately documented, packed, and labeled.
  • Perform cycle counts to verify that physical inventory matches digital records.
  • Use warehouse equipment, such as pallet jacks, to move and store equipment safely.
  • Maintain a clean and organized work environment in both the IT staging area and the main warehouse.

Technical and organizational skills:
  • Basic knowledge of computer hardware, software, and network concepts.
  • Familiarity with inventory or warehouse management systems (WMS) is a plus.
  • Proficiency in common office software (e.g., Microsoft Office Suite).
  • Excellent organizational skills and strong attention to detail for managing inventory accuracy.
  • Physical ability to perform manual labor, including lifting and moving items up to 50 lbs or more.

Interpersonal and communication skills:
  • Strong verbal and written communication skills for assisting and training employees.
  • Good problem-solving abilities to troubleshoot and resolve issues logically.
  • Strong customer service skills to assist users effectively and patiently.
  • The ability to be self-motivated and work productively with little supervision.

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