ZipRecruiter

Log In

2

Entry Level Technical Support Analyst Jobs in Iowa

TelePharm

Support Analyst

Iowa City, IA · On-site

As Support Analyst you will play a critical role in our customer's success by developing processes ... Level 2 support. Technical documentation for publishing on customer success team knowledge base.

SHAZAM

Digital Support Analyst

Des Moines, IA · On-site

$20.80 - $29.80/hr

SHAZAM is looking for a Digital Support Analyst to join our team ... In this role, you will be responsible for providing technical and operational support to customers ...

ITS Inc

Digital Support Analyst

Des Moines, IA · On-site +1

SHAZAM is looking for a Digital Support Analyst to join our team ... In this role, you will be responsible for providing technical and operational support to customers ...

NCMIC

Technical Service Specialist I

Clive, IA

Assists with security-related user reports, including phishing email analysis and response. Essential Functions: Customer Service Technical Support: Serve as the primary point of contact for ...

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Assists with security-related user reports, including phishing email analysis and response. Essential Functions: Customer Service Technical Support: Serve as the primary point of contact for ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst JobsEntry Level Technical Support Analyst Jobs in Iowa

Entry Level Technical Support Analyst information

See Iowa salary details

$14

$25

$40

How much do entry level technical support analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level technical support analyst in Iowa is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $29.38 per hour, depending on experience, location, and employer.

What does an Entry Level Technical Support Analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are some common challenges an Entry Level Technical Support Analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What jobs pay $700 a day?

Entry Level Technical Support Analysts typically do not earn $700 a day; such high daily rates are more common in specialized or freelance IT consulting, project management, or contract roles requiring advanced skills and certifications. Most entry-level support positions pay hourly wages, with higher daily earnings possible through overtime or contract work, but reaching $700 daily usually involves more senior or specialized positions.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, entry-level technical support analysts are still essential for handling complex problems, customer interactions, and tasks requiring human judgment and communication skills. AI tools can augment support roles but are unlikely to fully replace human support staff in the near future.

What are the key skills and qualifications needed to thrive as an Entry Level Technical Support Analyst, and why are they important?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

How to get into IT support with no experience?

Entry-level technical support analyst roles often require basic knowledge of computer hardware, operating systems, and troubleshooting skills. Gaining certifications like CompTIA A+ and developing familiarity with common tools such as ticketing systems can improve chances; internships or volunteering can also provide practical experience.

Is tech support an entry-level job?

Entry-level technical support analyst positions are typically designed for individuals with minimal professional experience and often require basic knowledge of computer systems, troubleshooting skills, and customer service. These roles usually offer on-the-job training and may require certifications such as CompTIA A+ to demonstrate foundational skills.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

What cities in Iowa are hiring for Entry Level Technical Support Analyst jobs? Cities in Iowa with the most Entry Level Technical Support Analyst job openings:
Entry Level Technical Support Analyst jobs near you
IT Support Analyst OR IT Support Consultant - Extended Technical Support

IT Support Analyst OR IT Support Consultant - Extended Technical Support

The University Of Iowa

Iowa City, IA • On-site

Other

Medical, Life, Retirement

Posted 17 days ago

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

455th of 612 rated colleges and universities

Job description

**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **

Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!

Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.

Key Job Duties (not all inclusive):

       Collaborating with colleagues to design, install, and configure hardware and software solutions.

       Applying security patches and maintaining operational integrity of systems.

       Providing basic training to end users on supported systems.

       Administering public resources areas, ensuring a seamless experience for all.

       Explaining technical concepts to non-technical customers in a clear and friendly manner.

       Maintaining accurate software and hardware inventory records.

       Being a go-to resource for resolving IT-related issues promptly and effectively.

These are onsite positions.

These positions are not eligible for University sponsorship for employment authorization.

There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University's commitment to create a welcoming and respectful environment for all.

For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.

Qualifications:

IT Support Analyst:

Required Qualifications:

       Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.

       Professional support experience (typically 6 months - 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.

       Experience supporting Windows personal computers and laptops.

       Experience supporting printers, multi-function devices, etc.

       Experience supporting personal mobile computing devices (smartphones, tablets, etc.)

       Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.

       Demonstrated excellent written and oral communication skills.

       Excellent interpersonal, customer service and teamwork skills (including with technical peers).

       Ablity to routinely move and transport computer equipment up to 50 pounds.

Desirable Qualifications:

       Valid US driver's license and ability to meet UI fleet safety requirements.

       Experience supporting Apple computers and laptops.

       Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.

       Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.

       General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.

IT Support Consultant:

Required Qualifications:

       Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.

       Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.

       Experience supporting Windows personal computers and laptops.

       Experience supporting printers, multi-function devices, etc.

       Experience supporting personal mobile computing devices (smartphones, tablets, etc.)

       Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.

       Demonstrated excellent written and oral communication skills.

       Excellent interpersonal, customer service and teamwork skills (including with technical peers).

       Ability to routinely move and transport computer equipment up to 50 pounds.

Desirable Qualifications:

       Valid US driver's license and ability to meet UI fleet safety requirements.

       Experience supporting Apple computers and laptops.

       Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.

       Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.

       General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.

Application Details:

In order to be considered, applicants must upload the following materials and mark them as "Relevant File" to the submission:

       Resume

       Cover letter

Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist. 

You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact melanie-bell@uiowa.edu.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information
  • Classification Title: IT Support Consultant
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus
Compensation
  • Pay Level: 3A4A
Contact Information
  • Organization: Information Technology Services
  • Contact Name: Melanie Bell
  • Contact Email: Melanie-Bell@uiowa.edu

What University Of Iowa employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply