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Entry Level Salesforce Help Desk Jobs (NOW HIRING)

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... While considered an entry-level position the ideal person will have better than average ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

Vaco LLC

Help Desk Technician

Phoenix, AZ

$18.25 - $24.50/hr

Help Desk Technician 6?Month Contract-to-Hire | Onsite (M-F, 8am-5pm) Location: Onsite in Tempe, AZ ... Manage approximately 40 tickets per week and 10 inbound support calls per week using Salesforce as ...

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Entry Level Salesforce Help Desk information

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How much do entry level salesforce help desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level salesforce help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Salesforce Help Desk vs Entry Level Salesforce Administrator?

AspectEntry Level Salesforce Help DeskEntry Level Salesforce Administrator
CertificationsBasic Salesforce certifications (e.g., Salesforce Certified Administrator - ADM 201)Same certifications as Help Desk, often with additional admin-specific certifications
Work EnvironmentSupport-focused, troubleshooting user issues, providing technical assistanceMore involved in configuring, customizing Salesforce, and managing user permissions
Employer & Industry UsageCommon in companies with Salesforce platforms, customer support teamsUsed in organizations requiring ongoing Salesforce system management and optimization

While both roles require Salesforce certifications and involve working within Salesforce, the Entry Level Salesforce Help Desk primarily focuses on user support and issue resolution. In contrast, the Entry Level Salesforce Administrator handles system configuration, user management, and customization tasks, often requiring a deeper understanding of Salesforce functionalities.

More about Entry Level Salesforce Help Desk jobs
What cities are hiring for Entry Level Salesforce Help Desk jobs? Cities with the most Entry Level Salesforce Help Desk job openings:
What are the most commonly searched types of Salesforce Help Desk jobs? The most popular types of Salesforce Help Desk jobs are:
What states have the most Entry Level Salesforce Help Desk jobs? States with the most job openings for Entry Level Salesforce Help Desk jobs include:
What job categories do people searching Entry Level Salesforce Help Desk jobs look for? The top searched job categories for Entry Level Salesforce Help Desk jobs are:
Entry Level Salesforce Help Desk jobs near you
Infographic showing various Entry Level Salesforce Help Desk job openings in the United States as of May 2026, with employment types broken down into 32% Full Time, 61% Part Time, 1% Temporary, and 6% Contract. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Representative

Calista Brice Holding Company

Fairbanks, AK • On-site

$18 - $23/hr

Full-time

Posted 10 days ago

Job description

Calista Brice LLC
Temporary
JOB SUMMARY:
The Help Desk Representative provides technical support to end-users across the organization. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint). The ideal candidate has a passion for helping others, strong communication skills, and a desire to grow their IT career.
ESSENTIAL FUNCTIONS:
  • Provide first-level technical support to employees via phone, email, or in person.
  • Troubleshoot basic hardware, software, and network issues.
  • Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Log, track, and document help desk requests and resolutions using ticketing software.
  • Escalate complex issues to higher-level IT staff as needed.
  • Support user account setup, password resets, and basic system access needs.
  • Provide excellent customer service and maintain a professional demeanor in all interactions.
  • Assist with IT-related administrative tasks, as assigned.
  • Work in a constant state of alertness and in a safe manner.
  • Perform other duties as directed.

SUPERVISORY FUNCTIONS:
This position does not have supervisory responsibilities.
KNOWLEDGE, SKILLS, & ABILITIES:
  • Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.
  • Familiarity with Windows operating systems and basic navigation.
  • Awareness of basic IT concepts such as file management, network connectivity, and user permissions.
  • Understanding of customer service principles and best practices.
  • Introductory knowledge of help desk ticketing systems and workflow.
  • Strong verbal and written communication skills to effectively explain technical concepts to non-technical users.
  • Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues.
  • Data entry and documentation skills using ticketing or case management systems.
  • Time management and organizational skills to prioritize multiple support requests.
  • Active listening and interpersonal skills to assess user needs quickly and accurately.
  • Ability to remain calm and professional under pressure or when dealing with frustrated users.
  • Ability to follow instructions, procedures, and protocols with accuracy and consistency.
  • Ability to learn and adapt to new technologies and systems quickly.
  • Ability to work independently and collaboratively within a team.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end-user support.

MINIMUM QUALIFICATIONS:
  • No prior experience required; however, 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience is preferred.
  • Completion of Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) is preferred.
  • Basic understanding of computer systems, mobile devices, and other tech tools is preferred.
  • Strong communication and interpersonal skills is preferred.
  • The ability to learn quickly and follow technical instructions is preferred.
  • Familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, or similar) is preferred.
  • An interest in pursuing a career in IT support or systems administration is preferred.
  • Ability to pass drug and background screening.

WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Calista Brice's IT team has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.
For the full job description including physical and environmental demands please reach out to recruitment@calistabrice.com
PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).
EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

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