Entry Level Remote Chat Support Jobs in Rochester, NY

About this role

You did the hard part — you got licensed. But somewhere along the way you hit a ceiling: leads that dry up, a carrier lineup that boxes in what you can offer, a comp plan that punishes production, or a "team" that's really just you on an island. If any of that sounds familiar, this is your next move.

We're bringing on licensed Life and Health agents who are ready for more leads, more carriers, more support, and more upside — without starting over.

What "more" means here

Who this is for

• Licensed agents tired of chasing their own leads
• Captive agents who want an independent model and real carrier flexibility
• Agents whose current shop caps commission or takes an outsized override
• Producers who want to build a team but have no real structure to do it in
• Anyone licensed and looking for a bigger platform, not a bigger grind

What you'll be doing

• Working warm inbound leads — people who've already asked about protecting their families financially
• Running needs-based consultations by phone and Zoom
• Presenting the best-fit option from a network of 60+ carriers, not just one company's product
• Managing your own pipeline and activity on your own schedule
• Getting paid weekly on every closed sale
• Optionally building and leading your own team for override income

Income potential

• $800–$1,200 commission per closed sale
• Licensed agents with existing production habits typically ramp faster than new agents — many reach $100,000–$150,000 within their first year here
• Top performers earn $200,000+ once fully established, especially with a team underneath them
• Paid weekly — no monthly draw to wait on
• Performance bonuses and incentive trips available
• Real override income for agents who build beyond personal production

What we provide

• Warm inbound leads with outbound follow-up opportunities (lead structure discussed during interview)
• Access to 60+ carriers so you always have a competitive fit for every client
• Fast-tracked onboarding — no entry-level pacing, no wasted time re-teaching you the basics
• A genuine leadership track, including override income, for agents who want to build a team
• Optional weekly training for agents who want to sharpen their close rate or expand into new product lines

What your day looks like

• Log on when you're ready — no set start time, no check-in calls
• Work your lead queue by phone and Zoom
• Run consultations, present options, close deals
• Track activity and pipeline in your CRM
• Log off when you're done — no manager watching the clock

Requirements

• Active Life and Health Insurance License required
• U.S. citizen or legal resident, currently living in the U.S.
• Raleigh/Triangle area preferred — fully remote, open to all U.S. locations
• Able to pass a background check
• Reliable internet and a quiet space for calls

Benefits

• 100% remote, permanent
• Flexible schedule — you set your hours
• Weekly pay on every closed sale
• 100% uncapped commission
• Independent carrier access — 60+ companies
• Real leadership path with override income