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Entry Level Remote Chat Support Jobs in Rochester, NY

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Entry Level Remote Chat Support information

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How much do entry level remote chat support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level remote chat support in Rochester, NY is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $29.42 per hour, depending on experience, location, and employer.

What is an entry level remote chat support?

An Entry Level Remote Chat Support job involves assisting customers or clients through online chat platforms, typically from a home or remote location. Employees in this role answer questions, resolve issues, and provide information about products or services using written communication. Since this is an entry-level position, it generally requires basic computer skills, strong communication abilities, and little to no prior experience. Many companies offer training to help new hires learn the necessary tools and protocols. This role is ideal for those seeking flexible work-from-home opportunities or looking to start a career in customer service.

What are the key skills and qualifications needed to thrive as an entry level remote chat support?

To thrive as an Entry Level Remote Chat Support representative, you need strong written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer support platforms such as Zendesk, LiveChat, or Intercom is often required, along with the ability to quickly learn new digital tools. Patience, problem-solving, and the ability to remain courteous under pressure are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration within support teams.

What are some common challenges faced by entry level remote chat support, and how can they be managed?

Entry level remote chat support agents often encounter challenges such as managing multiple chats simultaneously, maintaining a friendly and professional tone in written communication, and troubleshooting customer issues without face-to-face interaction. To manage these challenges, it's important to develop strong multitasking skills, familiarize yourself with company resources and knowledge bases, and practice clear, concise written communication. Many companies provide training and regular feedback to help new agents build confidence and improve performance over time.

What is the difference between Entry Level Remote Chat Support vs Entry Level Remote Customer Service Representative?

AspectEntry Level Remote Chat SupportEntry Level Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home, via chat platformsOnline, from home, via phone and chat
Industry UsageCustomer support, tech companies, e-commerceRetail, telecom, service industries
Common Search IntentRemote chat support jobs, online customer supportRemote customer service jobs, online support roles

Entry Level Remote Chat Support focuses on assisting customers through live chat platforms, often requiring quick typing skills and basic technical knowledge. Entry Level Remote Customer Service Representative may handle both chat and phone support, emphasizing communication skills. Both roles are remote, entry-level, and industry-specific, but chat support is more specialized in online messaging, while customer service reps may work across multiple channels.

What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY?

The most popular types of Remote Chat Support jobs in Rochester, NY are:

What are popular job titles related to Entry Level Remote Chat Support jobs in Rochester, NY?

For Entry Level Remote Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Entry Level Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Remote Chat Support jobs?

Cities near Rochester, NY with the most Entry Level Remote Chat Support job openings:

Infographic showing various Entry Level Remote Chat Support job openings in Rochester, NY as of June 2026, with employment types broken down into 4% As Needed, 55% Full Time, 19% Part Time, and 22% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution, with an average salary of $54,678 per year, or $26.3 per hour.

Remote Licensed Mental Health Counselor - Full-Time Opportunities at Kessler Counseling Center

Rochester, NY • Remote

Full-time

Posted 23 days ago


Job description

Position Overview

Kessler Counseling Center is excited to invite qualified candidates to apply for the position of Remote Licensed Mental Health Counselor. We are seeking dedicated professionals who are committed to enhancing the mental health and well-being of individuals in need. This full-time role is ideal for compassionate therapists looking to make a difference while enjoying the flexibility of working from home and maintaining a harmonious work-life balance.

About the Organization

Kessler Counseling Center is a leading community health clinic based in Rochester, New York. Our mission is to provide accessible and empathetic mental health services to the diverse populations we serve. We pride ourselves on creating a supportive environment for both our clients and team members, offering cutting-edge resources and dedicated administrative support that allows counselors to focus on what they do best—providing exceptional care.

Work Environment

This position allows you to work entirely remotely, giving you the freedom to craft your own schedule while leveraging advanced technology to assist clients through secure video and text-based therapy sessions. Our platform provides an all-in-one counselor dashboard that facilitates easy client management and communication. With our unlimited administrative support, you can focus solely on enhancing the mental health of your clients without the burden of excessive paperwork or marketing concerns.

Key Responsibilities

As a Remote Licensed Mental Health Counselor, you will be responsible for:

  • Providing individual counseling sessions via video chat to help clients improve their mental health.
  • Encouraging clients to openly discuss their emotions and life experiences, promoting self-insight and stronger relationships.
  • Acting as an advocate for your clients, assisting them in setting and achieving their personal goals.
  • Evaluating clients' mental conditions and developing tailored treatment plans using a solution-focused approach.
  • Regularly documenting client progress and adapting treatment methods as necessary to ensure the best outcomes.
Patient Population / Client Focus

The clients you'll work with at Kessler Counseling Center are screened extensively to ensure they are suitable for remote counseling. You will be engaging with stable adults experiencing low acuity mental health issues, meaning that you can focus on delivering quality care without the challenges presented by severe cases. Our team will match you with clients whose needs align with your specialties and demographic preferences, fostering a rewarding therapeutic relationship.

Qualifications

To qualify for this role, you must possess:

  • A Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a related field.
  • A full, unrestricted license in New York to practice as either a Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW).
  • Strong interpersonal skills and a sympathetic nature that allows you to connect with clients on a personal level.
  • Proficiency in using technology for remote therapy sessions and electronic documentation.
Preferred Experience

While we welcome candidates from diverse backgrounds, we prefer individuals who have:

  • Experience in teletherapy or remote counseling.
  • A background in working with adult populations suffering from mild to moderate mental health issues.
  • Familiarity with evidence-based therapy techniques and an understanding of various therapeutic modalities.
Compensation and Benefits

You will receive a competitive annual salary ranging from USD 90,000 to 104,000, commensurate with your experience and hours worked. Additional benefits include:

  • A generous sign-on bonus to welcome you to our team.
  • Weekly direct deposit for hassle-free payment.
  • A monthly healthcare stipend for full-time counselors to assist with medical expenses.
  • Minimal administrative duties, allowing you to focus more on client care and less on paperwork.
Career Growth Opportunities

At Kessler Counseling Center, we believe in fostering talent and supporting our staff's professional development. We provide comprehensive onboarding and ongoing training designed to help counselors refine their skills and stay current with best practices in the field. You'll have the opportunity to grow your caseload quickly and efficiently, which elevates your clinical expertise and personal satisfaction.

Why Join Our Team

By joining Kessler Counseling Center, you'll become part of a dynamic team that values innovation, compassion, and the well-being of both clients and staff. Our commitment to creating a supportive environment is reflected in our continuous efforts to provide exceptional resources and services. You will have the flexibility to work from home, a fulfilling opportunity to make a difference in people's lives, and robust financial compensation.

Application Information

If you are ready to embark on a rewarding career as a Remote Licensed Mental Health Counselor with Kessler Counseling Center, please submit your resume along with your licensing information. We look forward to hearing from you and potentially welcoming you to our dedicated team!