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Entry Level Remote Chat Support Jobs in Rochester, NY

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Entry Level Remote Chat Support information

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How much do entry level remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level remote chat support in Rochester, NY is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $29.42 per hour, depending on experience, location, and employer.

What is an entry level remote chat support?

An Entry Level Remote Chat Support job involves assisting customers or clients through online chat platforms, typically from a home or remote location. Employees in this role answer questions, resolve issues, and provide information about products or services using written communication. Since this is an entry-level position, it generally requires basic computer skills, strong communication abilities, and little to no prior experience. Many companies offer training to help new hires learn the necessary tools and protocols. This role is ideal for those seeking flexible work-from-home opportunities or looking to start a career in customer service.

What are the key skills and qualifications needed to thrive as an entry level remote chat support?

To thrive as an Entry Level Remote Chat Support representative, you need strong written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer support platforms such as Zendesk, LiveChat, or Intercom is often required, along with the ability to quickly learn new digital tools. Patience, problem-solving, and the ability to remain courteous under pressure are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration within support teams.

What are some common challenges faced by entry level remote chat support, and how can they be managed?

Entry level remote chat support agents often encounter challenges such as managing multiple chats simultaneously, maintaining a friendly and professional tone in written communication, and troubleshooting customer issues without face-to-face interaction. To manage these challenges, it's important to develop strong multitasking skills, familiarize yourself with company resources and knowledge bases, and practice clear, concise written communication. Many companies provide training and regular feedback to help new agents build confidence and improve performance over time.

What is the difference between Entry Level Remote Chat Support vs Entry Level Remote Customer Service Representative?

AspectEntry Level Remote Chat SupportEntry Level Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home, via chat platformsOnline, from home, via phone and chat
Industry UsageCustomer support, tech companies, e-commerceRetail, telecom, service industries
Common Search IntentRemote chat support jobs, online customer supportRemote customer service jobs, online support roles

Entry Level Remote Chat Support focuses on assisting customers through live chat platforms, often requiring quick typing skills and basic technical knowledge. Entry Level Remote Customer Service Representative may handle both chat and phone support, emphasizing communication skills. Both roles are remote, entry-level, and industry-specific, but chat support is more specialized in online messaging, while customer service reps may work across multiple channels.

What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY?

The most popular types of Remote Chat Support jobs in Rochester, NY are:

What are popular job titles related to Entry Level Remote Chat Support jobs in Rochester, NY?

For Entry Level Remote Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Entry Level Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Remote Chat Support jobs?

Cities near Rochester, NY with the most Entry Level Remote Chat Support job openings:

Infographic showing various Entry Level Remote Chat Support job openings in Rochester, NY as of June 2026, with employment types broken down into 4% As Needed, 55% Full Time, 19% Part Time, and 22% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution, with an average salary of $54,678 per year, or $26.3 per hour.

Remote Licensed Mental Health Counselor - Full-Time

Conviva Care Counseling Center

Rochester, NY โ€ข Remote

Full-time

Posted 3 days ago

New


Job description

Position Overview

Conviva Care Counseling Center is seeking dedicated and compassionate professionals to join our team as Remote Licensed Mental Health Counselors. This full-time position offers a unique opportunity to provide support and counseling to adults, leveraging a telehealth model that allows you to connect with clients from the comfort of your home while maintaining a work-life balance.

About the Organization

At Conviva Care Counseling Center, we are committed to making mental health care accessible and effective. Based in Rochester, New York, we prioritize the well-being of our clients and the return of their lives to optimal functioning. Our telehealth model allows us to reach a diverse client demographic, offering flexible, high-quality care that adapts to the modern world's realities.

Work Environment

This role is entirely remote, which means you can work from home or any location of your choice, providing you with the flexibility to create a schedule that fits your life. We provide all the necessary technological support, ensuring you can focus entirely on your clients without the burden of administrative overhead. Our virtual therapy platform serves as your all-in-one online office, facilitating seamless live sessions and client interactions through video and messaging systems.

Key Responsibilities
  • Conduct individual therapy sessions via video chat, using evidence-based approaches to enhance clients' mental health.
  • Create a safe and supportive environment for clients to explore their emotions and experiences, encouraging self-discovery and growth.
  • Act as an advocate for clients in the therapeutic process, collaborating with them to identify and achieve personal goals.
  • Assess clients' mental health conditions and develop individualized treatment plans based on a solution-focused methodology, drawing upon your clinical expertise.
  • Document session notes and treatment plans within the therapy platform, ensuring compliance with industry standards and regulations.
Patient Population / Client Focus

Your clients will be stable adults with low acuity, ensuring that you are working with individuals who have been carefully screened for readiness to engage in therapy. This focus allows you to apply your skills effectively without the complexities often associated with severe mental health conditions. We take pride in matching you with clients that fit your specialization and preferences, cultivating a rewarding therapeutic relationship.

Qualifications
  • A completed Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Active full licensure in the state of practice, including but not limited to:
    โ€ข Licensed Marriage and Family Therapist (LMFT)
    โ€ข Licensed Mental Health Counselor (LMHC)
    โ€ข Licensed Clinical Social Worker (LCSW)
    *Note: No limited/provisional licenses; no history of disciplinary actions.
  • Strong interpersonal skills demonstrating emotional intelligence and empathy in client interactions.
  • Proficiency in using computers and telehealth technologies for client management.
Preferred Experience
  • Experience providing teletherapy or remote counseling services.
  • Background in working with adult clients in a variety of therapeutic settings.
  • Knowledge of various therapeutic methodologies and the ability to apply them in a clinical setting.
Compensation and Benefits

The salary for this position ranges from USD 90,000 to 100,000 annually, commensurate with experience and qualifications. As part of our commitment to our counselors' well-being, we offer:

  • A sign-on bonus for new hires.
  • Unlimited administrative and marketing support to ensure you can focus on your practice.
  • Minimal paperwork, allowing for maximum client interaction.
  • A robust dashboard tool for client tracking and management.
Career Growth Opportunities

Joining Conviva Care Counseling Center opens doors to numerous professional development opportunities. You will benefit from ongoing training and support to enhance your skills and techniques in providing effective mental health care. We believe in fostering a culture of growth, where counselors have the opportunity to expand their expertise and potentially take on leadership roles within the organization.

Why Join Our Team

If you are a dedicated mental health professional eager to make a meaningful impact in the lives of your clients, while enjoying flexibility in your work schedule and ample support from our team, then this is the role for you. You will become part of a compassionate organization that values your contributions, respects your personal time, and thrives on collaboration.

Application Information

If you are excited about the opportunity to work with us at Conviva Care Counseling Center, please submit your application, including a cover letter and resume. Be sure to include your license type and state. We look forward to reviewing your application and potentially welcoming you to our caring and committed team!