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Entry Level Remote Chat Support Jobs in Rochester, NY

... chat channels. This role resolves inquiries, processes orders, provides product and account support ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

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Entry Level Remote Chat Support information

See Rochester, NY salary details

$15

$26

$41

How much do entry level remote chat support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level remote chat support in Rochester, NY is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $29.42 per hour, depending on experience, location, and employer.

What is an entry level remote chat support?

An Entry Level Remote Chat Support job involves assisting customers or clients through online chat platforms, typically from a home or remote location. Employees in this role answer questions, resolve issues, and provide information about products or services using written communication. Since this is an entry-level position, it generally requires basic computer skills, strong communication abilities, and little to no prior experience. Many companies offer training to help new hires learn the necessary tools and protocols. This role is ideal for those seeking flexible work-from-home opportunities or looking to start a career in customer service.

What are the key skills and qualifications needed to thrive as an entry level remote chat support?

To thrive as an Entry Level Remote Chat Support representative, you need strong written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer support platforms such as Zendesk, LiveChat, or Intercom is often required, along with the ability to quickly learn new digital tools. Patience, problem-solving, and the ability to remain courteous under pressure are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration within support teams.

What are some common challenges faced by entry level remote chat support, and how can they be managed?

Entry level remote chat support agents often encounter challenges such as managing multiple chats simultaneously, maintaining a friendly and professional tone in written communication, and troubleshooting customer issues without face-to-face interaction. To manage these challenges, it's important to develop strong multitasking skills, familiarize yourself with company resources and knowledge bases, and practice clear, concise written communication. Many companies provide training and regular feedback to help new agents build confidence and improve performance over time.

What is the difference between Entry Level Remote Chat Support vs Entry Level Remote Customer Service Representative?

AspectEntry Level Remote Chat SupportEntry Level Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home, via chat platformsOnline, from home, via phone and chat
Industry UsageCustomer support, tech companies, e-commerceRetail, telecom, service industries
Common Search IntentRemote chat support jobs, online customer supportRemote customer service jobs, online support roles

Entry Level Remote Chat Support focuses on assisting customers through live chat platforms, often requiring quick typing skills and basic technical knowledge. Entry Level Remote Customer Service Representative may handle both chat and phone support, emphasizing communication skills. Both roles are remote, entry-level, and industry-specific, but chat support is more specialized in online messaging, while customer service reps may work across multiple channels.

What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY?

The most popular types of Remote Chat Support jobs in Rochester, NY are:

What are popular job titles related to Entry Level Remote Chat Support jobs in Rochester, NY?

For Entry Level Remote Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Entry Level Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Remote Chat Support jobs?

Cities near Rochester, NY with the most Entry Level Remote Chat Support job openings:

Infographic showing various Entry Level Remote Chat Support job openings in Rochester, NY as of June 2026, with employment types broken down into 4% As Needed, 55% Full Time, 19% Part Time, and 22% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution, with an average salary of $54,678 per year, or $26.3 per hour.

Remote Licensed Mental Health Therapist

Rochester, NY • Remote

Full-time

Posted 8 days ago


Job description

Position Overview

Resole Your Life Health Care Inc. is seeking a dedicated and compassionate Licensed Mental Health Therapist to join our growing therapist network. This full-time, remote position allows you to create your own schedule while delivering essential mental health services to our clients. With a competitive salary range of USD 90,000 – 104,000 annually, this role provides an exciting opportunity to make a profound impact on individuals' mental health and well-being.

About the Organization

Resole Your Life Health Care Inc. is committed to connecting independently licensed mental health therapists with clients in need of support. Our organization understands that mental health is crucial for overall wellness and that accessible care can significantly improve lives. We ensure all therapists in our network are well-equipped and supported, facilitating an environment that fosters growth, inclusivity, and diversity.

Work Environment

Our therapists enjoy a fully remote work setting that allows for flexibility in maintaining a work-life balance. You will conduct therapy sessions via video chat, using our secure online platform which provides a user-friendly experience tailored to the requirements of your state license. This professional environment eliminates the stress of commuting and provides a comfortable space to interact with clients.

Key Responsibilities
  • Provide individualized counseling sessions to clients via video chat, helping them address various mental health issues.
  • Facilitate discussions around emotions, experiences, and personal insights to promote self-awareness and resilience.
  • Advocate for clients by actively involving them in the goal-setting process, ensuring their perspectives are valued.
  • Evaluate clients’ mental health conditions, develop, and implement comprehensive treatment plans based on a solution-focused methodology.
  • Utilize evidence-based practices and your clinical expertise to adjust treatment strategies effectively throughout the therapeutic process.
  • Document client progress and treatment outcomes accurately, adhering to state regulations and best-practice standards.
Patient Population / Client Focus

All clients you will work with at Resole Your Life have been pre-screened to ensure stability and low acuity needs. This focus allows you to engage in therapeutic relationships where you can guide clients towards positive changes without the overwhelm of acute crises. Our client base values the ability to choose their therapist based on specialization and demographic background, fostering a connection that enhances therapeutic efficacy.

Qualifications
  • Must possess a Master’s degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling.
  • Hold an independent license, such as LMFT, LMHC, or LCSW, issued by the appropriate state board.
  • Demonstrated capability to make informed professional evaluations and recommendations for treatment.
  • Exceptional interpersonal skills, empathy, and regard for client confidentiality and comfort.
  • Proficiency in computer literacy, enabling effective use of our online therapy portal and administrative systems.
Preferred Experience
  • Experience working with diverse populations and within various demographic settings.
  • Prior experience in a virtual or remote therapy environment is an advantage but not a requirement.
  • Familiarity with treatment modalities and techniques that promote mental wellness and resilience.
Compensation and Benefits
  • A competitive salary ranging from USD 90,000 to 104,000 per year based on hours worked and caseload.
  • Immediate eligibility for a sign-on bonus upon joining our team.
  • Weekly direct deposit, ensuring timely access to your earnings.
  • Full-time counselors receive a monthly healthcare stipend to support their personal wellness.
  • Minimal administrative responsibilities as we handle billing and paperwork, allowing you to focus on client care.
Career Growth Opportunities

At Resole Your Life Health Care Inc., we are committed to professional development and learning. Our structured onboarding process takes as little as three days and includes access to a wealth of resources, including personalized caseload development within 14 days. As you thrive in this role, opportunities for advancement and specialization may arise, allowing you to broaden your skill set and impact even more clients.

Why Join Our Team

Joining Resole Your Life means becoming part of a supportive and passionate community dedicated to improving mental health access. With unlimited client referrals tailored to your specialties, our focus on therapist diversity enriches the network, enhancing service delivery for clients. You will have access to an optimized therapist portal filled with resources aimed at elevating your practice.

Application Information

If you are a licensed mental health therapist looking to make a meaningful difference in clients' lives and enjoy the benefits of a flexible, rewarding work environment, we invite you to apply. Submit your CV today and embark on a fulfilling career journey with Resole Your Life Health Care Inc.