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Entry Level Live Chat Agent Jobs (NOW HIRING)

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Phoenix, Arizona, United States Job Overview Position: Live Chat Support Agent Location: Remote We are seeking a highly motivated and customer-oriented Live Chat Support Agent ...

Burjline Builders

Live Chat Support Agent

Houston, TX · On-site

$18 - $23.75/hr

Live Chat Support Agent We are seeking a highly motivated and customer-focused Live Chat Support Agent to join our growing team in Houston, Texas. As a Live Chat Support Agent, you will be ...

New

Remote Recruitment

Live Chat Support Agent

$19.25 - $25.50/hr

Live Chat Support Agent Salary: R23 000 - R25 000 per month Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa. Role Overview You will be the ...

Qode

Chat Support Agent

Chat Support Agent We are seeking a dedicated and customer-focused Chat Support Agent to join our ... Respond promptly and professionally to customer inquiries via live chat. * Troubleshoot and resolve ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Qode

Chat Support Agent

CO · On-site +1

Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... Respond promptly and professionally to customer inquiries via live chat. * Troubleshoot and resolve ...

Qode

Chat Support Agent

Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... Respond promptly and professionally to customer inquiries via live chat. * Troubleshoot and resolve ...

Remote Recruitment

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Salary: R23 000 - R25 000 per month Remote Recruitment is hiring a Customer ... Respond to customer queries via live chat, email and phone * Log and track cases accurately in the ...

Info Way Solutions

Salesforce Developer/Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

... pre-chat forms, routing rules, and agent availability settings within the Service Cloud console. • Configure advanced call center capability to enable both phone and live chat based customer ...

Info Way Solutions

Salesforce Developer/ Architect

Chicago, IL · On-site

$57.25 - $75.75/hr

... pre-chat forms, routing rules, and agent availability settings within the Service Cloud console. • Configure advanced call center capability to enable both phone and live chat based customer ...

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Entry Level Live Chat Agent information

What is an entry level live chat agent?

Entry level live chat agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, provide support, and resolve issues related to products or services in real time. These positions are often suitable for those new to customer service, as they require strong communication skills but usually offer on-the-job training. Entry level live chat agents work for a variety of industries, including retail, technology, and finance. The role often provides flexible scheduling and can sometimes be performed remotely.

What are the key skills and qualifications needed to thrive as an entry level live chat agent?

To thrive as an Entry Level Live Chat Agent, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing tools is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help agents stand out in delivering positive experiences. These skills are crucial for efficiently addressing customer inquiries, ensuring satisfaction, and maintaining brand reputation in a digital environment.

What are some common challenges faced by entry level live chat agents and how can they be overcome?

Entry level live chat agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or upset customers, and quickly learning a company's products or services. To overcome these, it's helpful to develop strong multitasking skills, remain calm and empathetic under pressure, and take advantage of training resources provided by the employer. Regular feedback from supervisors and collaborating with more experienced team members can also accelerate learning and improve performance.

What is the difference between Entry Level Live Chat Agent vs Customer Service Representative?

AspectEntry Level Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or call center settingCall centers, retail, or office settings
Industry UsagePrimarily in e-commerce, tech, and online servicesRetail, telecom, banking, and various industries

Both roles involve assisting customers, but Entry Level Live Chat Agents focus on online chat support, while Customer Service Representatives may handle calls, emails, or in-person interactions. The chat agent role often requires quick typing skills and familiarity with chat platforms, whereas customer service reps may need broader communication skills. Understanding these differences helps job seekers choose the best fit for their skills and career goals.

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The most popular types of Live Chat Agent jobs are:

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Entry Level Live Chat Agent jobs near you
Infographic showing various Entry Level Live Chat Agent job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 66% Full Time, 29% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Live Chat Support Agent

Remote

At Your School (AYS, Inc.)
See more jobs at At Your School (AYS, Inc.)external

$19.25 - $25.50/hr

Other

Re-posted 22 days ago

Job description

Live Chat Support Agent

Phoenix, Arizona, United States

Job Overview

Position: Live Chat Support Agent

Location: Remote

We are seeking a highly motivated and customer-oriented Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing real-time support to our clients and their customers through our live chat platform. You will be the first point of contact for any customer inquiries or concerns, and will play a crucial role in maintaining our high standards of customer service.

Key Responsibilities
  • Respond to customer inquiries and concerns in a timely and professional manner through our live chat platform
  • Provide accurate and helpful information to customers regarding products, services, and company policies
  • Troubleshoot and resolve customer issues, escalating to the appropriate team member if necessary
  • Maintain a positive and empathetic attitude towards customers at all times
  • Document and track customer interactions and feedback for reporting purposes
  • Collaborate with other team members to continuously improve and optimize our live chat support process
  • Stay up-to-date on product knowledge and industry trends to better assist customers
Qualifications
  • High school diploma or equivalent, college degree preferred
  • 1-2 years of experience in a customer service role, preferably in a live chat or online support environment
  • Exceptional written communication skills with the ability to type quickly and accurately
  • Strong problem-solving and critical thinking skills
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Familiarity with live chat software and customer relationship management (CRM) tools
  • Availability to work flexible hours, including evenings and weekends as needed
Benefits
  • Competitive salary and benefits package
  • Opportunities for growth and advancement within the company
  • Collaborative and supportive work environment
  • Training and development programs to enhance skills and knowledge
  • Employee discounts on products and services offered by our clients

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of our mission to provide top-notch customer support to businesses worldwide. Apply now and take the first step towards a rewarding career in customer service.

Apply