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Entry Level Live Chat Agent Jobs (NOW HIRING)

Lotto.com

Customer Success Agent

Jersey City, NJ · On-site

$45 - $55/hr

This is an entry-level position on a rapidly growing team, offering a chance to make an impact on ... Key ResponsibilitiesManage customer communication, primarily through live chat and emailEducate ...

Seminole Toyota

Internet Sales Agent

Sanford, FL · On-site

$120K/yr

Internet Sales Agent At Seminole Toyota, we strive to make every customer a customer for life ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Seminole Toyota

Internet Sales Agent

Sanford, FL · On-site

$120K/yr

Internet Sales Agent At Seminole Toyota, we strive to make every customer a customer for life ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

[solidcore]

Client Experience Agent

OR · Remote

$15.75 - $21.25/hr

[solidcore] is looking for a full-time Client Experience (CX) Agent to join our CX Operations team ... Monitor and respond to live chat messages, managing multiple concurrent conversations while ...

Seminole Toyota

Internet Sales Agent

Sanford, FL

$120K/yr

Internet Sales Agent At Seminole Toyota, we strive to make every customer a customer for life ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Seminole Toyota

Internet Sales Agent

Sanford, FL

$120K/yr

Internet Sales Agent At Seminole Toyota, we strive to make every customer a customer for life ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

Omar Soudani - State Farm Agent

$51K - $80K/yr

Omar Soudani - State Farm Agent, a prominent player in the insurance industry, is seeking dedicated ... Responding promptly to customer inquiries via phone, email, and live chat. * Providing information ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

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All JobsEntry Level Live Chat Agent Jobs

Entry Level Live Chat Agent information

What are entry level live chat agents?

Entry level live chat agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, provide support, and resolve issues related to products or services in real time. These positions are often suitable for those new to customer service, as they require strong communication skills but usually offer on-the-job training. Entry level live chat agents work for a variety of industries, including retail, technology, and finance. The role often provides flexible scheduling and can sometimes be performed remotely.

Is it entry or entery?

The correct term for the job is 'entry-level live chat agent,' which indicates a position suitable for beginners with minimal experience. The word 'entery' is a misspelling and not used in professional job titles or descriptions.

What is the synonym of entry?

In the context of an entry level live chat agent position, the word 'entry' is synonymous with 'initial,' 'beginner,' or 'junior,' indicating a role suitable for those starting their careers with minimal experience. These positions often require basic communication skills and may serve as a stepping stone to more advanced roles.

What are some common challenges faced by entry level live chat agents and how can they be overcome?

Entry level live chat agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or upset customers, and quickly learning a company's products or services. To overcome these, it's helpful to develop strong multitasking skills, remain calm and empathetic under pressure, and take advantage of training resources provided by the employer. Regular feedback from supervisors and collaborating with more experienced team members can also accelerate learning and improve performance.

What does entry mean?

In the context of an entry-level live chat agent position, 'entry' typically refers to a role suitable for individuals with little to no prior experience in customer service or chat support. It indicates a starting position that often requires basic communication skills and may include on-the-job training, with opportunities for skill development and advancement.

What are the key skills and qualifications needed to thrive as an Entry Level Live Chat Agent, and why are they important?

To thrive as an Entry Level Live Chat Agent, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing tools is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help agents stand out in delivering positive experiences. These skills are crucial for efficiently addressing customer inquiries, ensuring satisfaction, and maintaining brand reputation in a digital environment.

Is it entree or entry?

The correct term for the job level is 'entry' level, as in Entry Level Live Chat Agent. This indicates a position suitable for candidates with minimal professional experience. The term 'entree' is unrelated and refers to a meal course, not job levels.

What is the difference between Entry Level Live Chat Agent vs Customer Service Representative?

AspectEntry Level Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or call center settingCall centers, retail, or office settings
Industry UsagePrimarily in e-commerce, tech, and online servicesRetail, telecom, banking, and various industries

Both roles involve assisting customers, but Entry Level Live Chat Agents focus on online chat support, while Customer Service Representatives may handle calls, emails, or in-person interactions. The chat agent role often requires quick typing skills and familiarity with chat platforms, whereas customer service reps may need broader communication skills. Understanding these differences helps job seekers choose the best fit for their skills and career goals.

More about Entry Level Live Chat Agent jobs
What cities are hiring for Entry Level Live Chat Agent jobs? Cities with the most Entry Level Live Chat Agent job openings:
What are the most commonly searched types of Live Chat Agent jobs? The most popular types of Live Chat Agent jobs are:
What states have the most Entry Level Live Chat Agent jobs? States with the most job openings for Entry Level Live Chat Agent jobs include:
What job categories do people searching Entry Level Live Chat Agent jobs look for? The top searched job categories for Entry Level Live Chat Agent jobs are:
Entry Level Live Chat Agent jobs near you
Infographic showing various Entry Level Live Chat Agent job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 50% In-person, 17% Hybrid, and 33% Remote job distribution.

IT Service Desk Agent - South Jordan, UT 84095

Amicis Global

South Jordan, UT • On-site

$20 - $25/hr

Contractor

Posted 22 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: South Jordan, UT 84095
Job Duration: 12 months of contract
Kindly help me out with your most updated resume
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment.
  • This role requires delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
  • Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:
  • Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
  • Strong interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.