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Entry Level Live Chat Agent Jobs in Georgia (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to ...

HSBC Global Services Limited

$11.50 - $15.50/hr

Staff is responsible to assist with delivery of the call, email, live chat quality and coaching ... Conduct quality review of agent's performance within teams to ensure quality service goals and ...

RIT Solutions, Inc.

Solution Architect

Atlanta, GA · On-site

$60.50 - $79.75/hr

... agent services to determine course of call. • Cloud GCP • Exp with Integration with Kafka for ... Live Chat - A hybrid/SAFE program with the objective of delivering a world class voice/chat self ...

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

... agent-assist tools provide precise, empathetic, and compliant resolutions. This role requires ... automated summaries, live chat responses, and knowledge base retrieval). * Data Curation:

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

... agent-assist tools provide precise, empathetic, and compliant resolutions. This role requires ... automated summaries, live chat responses, and knowledge base retrieval). * Data Curation:

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

... agent-assist tools provide precise, empathetic, and compliant resolutions. This role requires a ... live chat responses, and knowledge base retrieval). * Data Curation: Identify and curate high ...

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

... agent-assist tools provide precise, empathetic, and compliant resolutions. This role requires a ... live chat responses, and knowledge base retrieval). * Data Curation: Identify and curate high ...

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All JobsLive Chat Agent JobsEntry Level Live Chat Agent JobsEntry Level Live Chat Agent Jobs in Georgia

Entry Level Live Chat Agent information

What is an entry level live chat agent?

Entry level live chat agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, provide support, and resolve issues related to products or services in real time. These positions are often suitable for those new to customer service, as they require strong communication skills but usually offer on-the-job training. Entry level live chat agents work for a variety of industries, including retail, technology, and finance. The role often provides flexible scheduling and can sometimes be performed remotely.

What are some common challenges faced by entry level live chat agents and how can they be overcome?

Entry level live chat agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or upset customers, and quickly learning a company's products or services. To overcome these, it's helpful to develop strong multitasking skills, remain calm and empathetic under pressure, and take advantage of training resources provided by the employer. Regular feedback from supervisors and collaborating with more experienced team members can also accelerate learning and improve performance.

What are the key skills and qualifications needed to thrive as an entry level live chat agent?

To thrive as an Entry Level Live Chat Agent, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing tools is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help agents stand out in delivering positive experiences. These skills are crucial for efficiently addressing customer inquiries, ensuring satisfaction, and maintaining brand reputation in a digital environment.

What is the difference between Entry Level Live Chat Agent vs Customer Service Representative?

AspectEntry Level Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or call center settingCall centers, retail, or office settings
Industry UsagePrimarily in e-commerce, tech, and online servicesRetail, telecom, banking, and various industries

Both roles involve assisting customers, but Entry Level Live Chat Agents focus on online chat support, while Customer Service Representatives may handle calls, emails, or in-person interactions. The chat agent role often requires quick typing skills and familiarity with chat platforms, whereas customer service reps may need broader communication skills. Understanding these differences helps job seekers choose the best fit for their skills and career goals.

What are the most commonly searched types of Live Chat Agent jobs in Georgia? The most popular types of Live Chat Agent jobs in Georgia are:
What are popular job titles related to Entry Level Live Chat Agent jobs in Georgia? For Entry Level Live Chat Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Entry Level Live Chat Agent jobs in Georgia look for? The top searched job categories for Entry Level Live Chat Agent jobs in Georgia are:
What cities in Georgia are hiring for Entry Level Live Chat Agent jobs? Cities in Georgia with the most Entry Level Live Chat Agent job openings:
Entry Level Live Chat Agent jobs near you
Infographic showing various Entry Level Live Chat Agent job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Live Chat Agent

AYS

Atlanta, GA • On-site

$15 - $20/hr

Other

Re-posted 11 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

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