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Cs Agent Jobs (NOW HIRING)

Tebra

Head of Customer Success & Operations

OR · Remote

This role will simultaneously build a scalable CS strategy, PHI protocols, AI agent corpus, and long-term team infrastructure. We are looking for someone who has built a CS function from scratch ...

Tebra

Head of Customer Success & Operations

Own the AI CS agent corpus: structure and synthesize rotating engineer inputs weekly, prune and publish the knowledge base, and evaluate agent responses for accuracy and PHI compliance. * Comfortable ...

MNF Global

EE/CS Patent Agent

Boston, MA · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Requirements * 3-5 Years of prep and pros experience in EE/CS matters * Advanced technical degree ...

MNF Global

EE/CS Patent Agent

Chicago, IL · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Requirements * 3-5 Years of prep and pros experience in EE/CS matters * Advanced technical degree ...

MNF Global

EE/CS Patent Agent

Washington, DC · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Requirements * 3-5 Years of prep and pros experience in EE/CS matters * Advanced technical degree ...

MNF Global

EE/CS Patent Agent

Philadelphia, PA · Hybrid

$140K - $180K/yr

A well-established national law firm is seeking a Patent Agent to join its growing Intellectual ... Requirements * 3-5 Years of prep and pros experience in EE/CS matters * Advanced technical degree ...

Lightfield

Founding CS Engineer

San Francisco, CA · On-site

$170K - $195K/yr

A front-line agent that handles the first wave of questions * A knowledge base as the single source ... Write the Support and CS playbook: SOPs, triggers, rules of engagement * Build the reporting ...

Flex

Director of Product Management, CS/AI

New York, NY · On-site

$254K - $266K/yr

The goal is maximum self-resolution before a human agent is ever needed. * Build the agentic ... Design the LLM-native orchestration layer for fully automated CS resolution - tool-calling agents ...

Flex

Lead, CS AI Content

New York, NY

About the role We're hiring a Lead, CS AI Content to own the content layer that powers Flex's AI ... Write and maintain AI-native content across chatbot, voicebot, and agent assist tools, including ...

Flex

Director of Product Management, CS/AI

New York, NY · On-site

$254K - $266K/yr

The goal is maximum self-resolution before a human agent is ever needed. * Build the agentic resolution platform. Design the LLM-native orchestration layer for fully automated CS resolution - tool ...

MNF Global

Patent Agent - EE CS

Los Angeles, CA

$170K - $230K/yr

Join a Leading Global Intellectual Property Practice A leading international law firm is seeking an experienced Patent Agent to join its growing Intellectual Property practice in Los Angeles, CA The ...

MNF Global

Patent Agent - EE CS

Washington, DC

$170K - $230K/yr

Join a Leading Global Intellectual Property Practice A leading international law firm is seeking an experienced Patent Agent to join its growing Intellectual Property practice in Washington, DC . The ...

MNF Global

Patent Agent - EE CS

Phoenix, AZ · On-site

$170K - $230K/yr

Join a Leading Global Intellectual Property Practice A leading international law firm is seeking an experienced Patent Agent to join its growing Intellectual Property practice in Phoenix, AZ The ...

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Cs Agent information

What are the key skills and qualifications needed to thrive as a Customer Service Agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is usually required. Patience, active listening, and a positive attitude help agents effectively resolve customer issues and build rapport. These skills are vital to ensuring customer satisfaction, efficient issue resolution, and a positive brand reputation.

What are some common challenges Customer Service Agents face when handling difficult customers, and how can they effectively manage these situations?

Customer Service Agents often encounter challenging interactions with frustrated or upset customers. Successfully managing these situations requires patience, active listening, and empathy to understand the customer's concerns. Agents are trained to remain calm, follow company protocols for conflict resolution, and use positive language to de-escalate tension. Regular team meetings and support from supervisors further help agents share strategies and continually improve their approach to difficult conversations.

What are CS Agents?

CS Agents, or Customer Service Agents, are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They play a key role in maintaining customer satisfaction and loyalty by offering support through various channels such as phone, email, chat, or social media. CS Agents need strong communication, problem-solving, and interpersonal skills to handle diverse customer needs effectively.
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Cs Agent jobs near you
Infographic showing various Cs Agent job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.
Customer Service Agent

Customer Service Agent

AirportParkingReservations.com

Indianapolis, IN • Remote

$14.75 - $19.75/hr

Full-time

Retirement, PTO

Posted 25 days ago

Job description

Company Description

ParkSleepFly.com ("PSF") is the leader in online park and stay hotel packages. Often less than the cost of airport parking alone, these packages, offer convenient parking and hotel accommodation options when you leave or return from your vacation. Founded in 2003, we booked 892,703 reservations at 498 hotels in 108 airports across the United States and Canada...wait, make that 892,704 reservations.

AirportParkingReservations.com (referred to as "APR" because yes, we know it's a mouthful) is the clear leader for the best deals on airport parking. Reserve parking online before you leave the house and save time and money for the fun parts of your trip. Founded in the year 2000, we booked over 2.6 million reservations at approximately 577 parking lots in 86 airports across the United States and Canada.

Under new management and 17 awesome-to-work-with teammates, PSF/APR is experiencing tremendous growth and we need motivated and talented teammates to keep us climbing and exploring new business ventures. We're tracking almost $7 million in annual revenue with more growth to come.

Job Description

Job Description

We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package reservations. Since a majority of our reservations are from existing and reoccurring customers, the CS team is a valued and integral part of our business. We rely on our CS agents to identify and escalate product and website feedback to the management team, so we can incorporate the voice of the customer into our efforts to continually improve our products and processes.

Successful candidates will join our existing CS team of four agents, all of whom have been with us for several years and are based in Indiana. Customer Service agents communicate with one another and with the Management team, based in Santa Monica, California, primarily via Skype. 

Qualifications

Desired Skills & Experience

  • Experience as a work-from-home CS agent, with a demonstrated ability to stay on-task, focused, and professional throughout each shift.
  • Excellent written and verbal communication skills, pleasant and professional phone demeanor, and the ability to stay patient and friendly during high-volume periods.
  • An aptitude for problem solving and conflict resolution, and a general affinity for people.
  • Experience with the tools of online CS - Virtual Call Center software, enterprise email and live chat solutions - and basic software like MS Office, email, popular web browsers, file sharing services like Google Docs and Dropbox, and Skype.
  • A recent-model Windows-based computer with a headphone jack and a hi-speed broadband Internet connection.
Additional Information

 The Fine Print

  • Competitive salary and annual bonus based on candidate's experience, aptitude and fit
  • 401K retirement plan with 75% company matching up to 5% contribution
  • Flexible vacation and personal time available

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