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Cs Agent Jobs (NOW HIRING)

1-800-PACK-RAT

CS AGENT

Wake Forest, NC

$13.25 - $17.75/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer Service Reports to Customer Service Supervisor Date January 1, 2026 Summary/objective A Customer ...

1-800-PACK-RAT LLC

CS AGENT

Wake Forest, NC · On-site

$15 - $24/hr

Customer Service Agent Customer Service Agent FLSA Classification Non-exempt Department Customer Service Reports to Customer Service Supervisor Date January 1, 2026   Summary/objective A Customer ...

Grizzly Industrial Inc

CS Agent LA

Springfield, MO · On-site

$16 - $18/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION Our contact center is looking for charismatic people with excellent phone and communication skills for a career in an interactive environment, with high ...

Grizzly Industrial Inc.

CS Agent LA

Springfield, MO

$16 - $18/hr

CUSTOMER SERVICE REPRESENTATIVE POSITION Our contact center is looking for charismatic people with excellent phone and communication skills for a career in an interactive environment, with high ...

herffjones

Lead of Customer Service

Arcola, IL

Train new CS hires and any additional training that is needed for new/updated CS processes. * Assist Supervisor in workforce management, to ensure adequate CS Agent availability during working hours ...

herffjones

Lead of Customer Service

Arcola, IL · On-site

Train new CS hires and any additional training that is needed for new/updated CS processes. * Assist Supervisor in workforce management, to ensure adequate CS Agent availability during working hours ...

herffjones

Lead of Customer Service

Arcola, IL

Train new CS hires and any additional training that is needed for new/updated CS processes. * Assist Supervisor in workforce management, to ensure adequate CS Agent availability during working hours ...

herffjones

Lead of Customer Service

Arcola, IL

Train new CS hires and any additional training that is needed for new/updated CS processes. * Assist Supervisor in workforce management, to ensure adequate CS Agent availability during working hours ...

Flex

Lead Product Manager, Platform

San Francisco, CA · On-site

A unified CS agent architecture depends on clean, real-time customer state and fulfilment state from platform services. Define the platform data contracts and event streams that power agent ...

Herff Jones

Lead of Customer Service

Arcola, IL · On-site

Train new CS hires and any additional training that is needed for new/updated CS processes. * Assist Supervisor in workforce management, to ensure adequate CS Agent availability during working hours ...

MNF Global

EE/CS Patent Agent

Denver, CO

$90K - $160K/yr

EE/CS Patent Agent Denver Join a Top Intellectual Property Law Firm Group: A leading law firm is actively seeking a Patent Agent to join its Intellectual Property Practice Group . This is an ...

Flex

Lead Product Manager, Platform

New York, NY · On-site

A unified CS agent architecture depends on clean, real-time customer state and fulfilment state from platform services. Define the platform data contracts and event streams that power agent ...

Flex

Lead Product Manager, Platform

New York, NY · On-site

A unified CS agent architecture depends on clean, real-time customer state and fulfilment state from platform services. Define the platform data contracts and event streams that power agent ...

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What are the key skills and qualifications needed to thrive as a Customer Service Agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is usually required. Patience, active listening, and a positive attitude help agents effectively resolve customer issues and build rapport. These skills are vital to ensuring customer satisfaction, efficient issue resolution, and a positive brand reputation.

What are some common challenges Customer Service Agents face when handling difficult customers, and how can they effectively manage these situations?

Customer Service Agents often encounter challenging interactions with frustrated or upset customers. Successfully managing these situations requires patience, active listening, and empathy to understand the customer's concerns. Agents are trained to remain calm, follow company protocols for conflict resolution, and use positive language to de-escalate tension. Regular team meetings and support from supervisors further help agents share strategies and continually improve their approach to difficult conversations.

What are CS Agents?

CS Agents, or Customer Service Agents, are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They play a key role in maintaining customer satisfaction and loyalty by offering support through various channels such as phone, email, chat, or social media. CS Agents need strong communication, problem-solving, and interpersonal skills to handle diverse customer needs effectively.
More about Cs Agent jobs
What job categories do people searching Cs Agent jobs look for? The top searched job categories for Cs Agent jobs are:
Cs Agent jobs near you
Infographic showing various Cs Agent job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
CS AGENT

CS AGENT

1-800-PACK-RAT

Wake Forest, NC

$13.25 - $17.75/hr

Other

Posted 18 days ago

Job description

Customer Service Agent
Job Description
Customer Service Agent
FLSA Classification
Non-exempt
Department
Customer Service
Reports to
Customer Service Supervisor
Date
January 1, 2026
Job description
Summary/objective
A Customer Service Agent will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Essential functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Schedule appointments, identify customer needs, and market appropriate products and services
  • Answer a high volume of inbound calls in a supportive call center environment for current customers needing scheduling and account management
  • Make outbound follow-up calls to existing customers
  • Use problem solving skills to ensure customers have a positive moving experience
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research information to answer customer inquiries
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Complete call logs and reports
  • Perform additional responsibilities as requested. Essential duties, responsibilities and activities may change at any time, with or without notice
Competencies/skills
  • Proficient in relevant computer applications (Microsoft Word, Excel, Teams, and Outlook)
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Ability to work in a call center environment
  • Ability work independently, to multitask and prioritize daily responsibilities
  • Strong organizational skills
  • Ability to handle stressful situations appropriately
  • Must be customer focused and enjoy working with the public
  • Excellent written/verbal/listening skills to communicate and interact effectively with customers via phone, email, and chat technology
  • Detail oriented
  • Proactive in problem solving
  • Ability to succeed in a fast-paced customer service environment
  • Knowledge of moving/storage or logistics industry is a plus
  • Ability to work between 40-50 hours per week

Specialized knowledge and/or licenses
None
Supervisory responsibilities
None
Work environment
Working conditions for this position are in a standard office setting which is indoors in a climate-controlled environment.
The ability to work remotely is a privilege we want to offer to those who are prepared to succeed in that environment. All new representatives who are meeting the required performance and attendance standards may be able to begin working remotely at the 30-day mark pending approval from your team supervisor. Once remote work is approved, those employees may be required to work in-office a minimum of 2 days per week. Those who are not ready to work remotely at the 30-day mark will be required to continue working in the office until they are deemed ready.
Physical demands
The physical demands for this position require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, manual dexterity to type on a keyboard, reaching with hands and arms, ability to speak clearly, ability to hear spoken word, visual acuity, and the ability to lift and carry up to 10 (ten) pounds.
Travel required
None
Required education and experience
  • High School Diploma or equivalent
  • Minimum of one (1) year experience in sales, customer service, retail, or marketing
  • Call center or telemarketing experience is a plus

EEO statement
1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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