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Cs Agent Jobs (NOW HIRING)

Flex

Program Manager, CS Tools & Technology

New York, NY

$108K - $135K/yr

Configure and administer CS platforms - primarily Zendesk - including triggers, automations, routing logic, SLA management, and agent workspace design * Design and implement integrations using APIs ...

Flex

Program Manager, CS Tools & Technology

New York, NY · On-site

$141.10K - $182.70K/yr

Configure and administer CS platforms - primarily Zendesk - including triggers, automations, routing logic, SLA management, and agent workspace design * Design and implement integrations using APIs ...

Flex

Lead, CS AI Content

New York, NY · On-site

About the role We're hiring a Lead, CS AI Content to own the content layer that powers Flex's AI ... Write and maintain AI-native content across chatbot, voicebot, and agent assist tools, including ...

FLEX Inc

Lead, CS AI Content

San Francisco, CA

$92K - $115K/yr

Lead, CS AI Content Flex is a growth-stage, NYC headquartered FinTech company that is creating the ... Write and maintain AI-native content across chatbot, voicebot, and agent assist tools, including ...

Apple

Patent Attorney or Agent

Cupertino, CA

$230.50K - $346.50K/yr

Preferred Qualifications Juris Doctor Advanced degree in EE/CS/CE Minimum Qualifications USPTO Registered Patent Attorney or Patent Agent BS degree in EE/CS/CE 5+ years of relevant experience at a ...

Nvidia

Agent RL Infra Engineer

Santa Clara, CA

MS in CS, ML, or related field (or equivalent experience) * 10+ years of experience * Experience ... rLLM, Agent Lightning, HUD, OpenRLHF, SkyRL) * Experience with data curation, active learning ...

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What are the key skills and qualifications needed to thrive as a Customer Service Agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is usually required. Patience, active listening, and a positive attitude help agents effectively resolve customer issues and build rapport. These skills are vital to ensuring customer satisfaction, efficient issue resolution, and a positive brand reputation.

What are some common challenges Customer Service Agents face when handling difficult customers, and how can they effectively manage these situations?

Customer Service Agents often encounter challenging interactions with frustrated or upset customers. Successfully managing these situations requires patience, active listening, and empathy to understand the customer's concerns. Agents are trained to remain calm, follow company protocols for conflict resolution, and use positive language to de-escalate tension. Regular team meetings and support from supervisors further help agents share strategies and continually improve their approach to difficult conversations.

What are CS Agents?

CS Agents, or Customer Service Agents, are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They play a key role in maintaining customer satisfaction and loyalty by offering support through various channels such as phone, email, chat, or social media. CS Agents need strong communication, problem-solving, and interpersonal skills to handle diverse customer needs effectively.
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What job categories do people searching Cs Agent jobs look for? The top searched job categories for Cs Agent jobs are:
Cs Agent jobs near you
Infographic showing various Cs Agent job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Principal Engineer (Post-Purchase)

MOO

East Providence, RI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. 
 
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA Denver, CO, and East Providence, RI

We're making new and exciting things - and we could really do with your help. 

We're making new and exciting things - and we could really do with your help.
 
MOO's Postpurchase domain spans the physical and digital worlds: order orchestration, manufacturing, fulfilment, shipping and customer support tooling. As we scale, we're consolidating tooling for CS and Ops, improving data visibility across the order journey, integrating new carriers, and increasing throughput in manufacturing while protecting customer experience and margin. You'll partner closely with Nexus and Forge teams to deliver a coherent, scalable architecture and unblock crossteam delivery.
 
We are looking for someone who is able to work 2-3 days a week out of our East Providence office, with potential occasional travel to London to work with our engineering team who are largely based in the UK. 
 
*Please Note*
Relocation assistance available for the right candidate
 
The Role
  • Bring deep technical leadership to the Postpurchase area, owning the endtoend architectural direction and enabling multiple teams to move quickly and efficiently.
  • Balance essential scaling of today's systems with an iterative migration away from legacy components.
  • Define contracts, events and guardrails that make our ecosystem observable, resilient and costefficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.
  • Work with our engineering team who are based in the UK, while supporting our stakeholders on-site at our manufacturing facility and office in East Providence, Rhode Island.
Responsibilities
  • Domain leadership and technical strategy: Work with other leaders in Post-purchase to define the architectural roadmap across manufacturing (IMFG, Tulip apps), fulfilment, shipping and CS tooling.
  • Scale, reliability and delivery: Lead crossteam initiatives that increase throughput and reduce costtoserve. Improve observability and operability across the flow from "buy" to "delivered," reducing WISMO and manual interventions.
  • Data and tooling coherence: Assist in enabling a 360 order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools.
  • Governance, facilitation and mentorship: Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, highimpact solutions.
About You
  • Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling.
  • Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly.
  • Skilled facilitator who can align Ops, CS, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
  • Comfortable balancing migration with tactical scaling work in live systems.
Nice To Haves
  • Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations.
  • Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning.
Outcomes You Will Drive
  • Reliability and flow: uptime and leadtime accuracy across postpurchase stages.
  • Faster and cheaper dispatch through automated carrier integrations and improved leadtime logic.
  • Higher manufacturing throughput via robust batching, scheduling and performance improvements in IMFG and Tulip apps.
  • Coherent postpurchase architecture and data model that accelerates migration while stabilising today's operations.
What's it like to work at MOO? 
MOO's the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success - while also recognising the importance of a healthy work/life balance.

That's why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.

Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn't discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we'd like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won't in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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