Cs Agent Jobs (NOW HIRING)

 FabFitFun is seeking a Senior Product Manager, AI and Internal Tools, to join our Product and Engineering team!

FabFitFun runs on dozens of operational workflows ripe for AI retooling. Buying, merchandising, inventory, billing, customer support, pricing, fraud, and CRM each have slow steps, manual handoffs, and tribal knowledge waiting to be rebuilt.

The role is AI-first and starts on the inside. You'll work with operators, engineers, and leadership to find where AI changes the economics of a workflow and where it doesn't, then build the tools that prove the case. The same insights eventually shape what we ship to members, so the work runs from the warehouse to the app.

Location: This role is remote within the USA, with a preference for candidates based in the Los Angeles area.

• Collaborate closely with our internal team members to understand what they need, what's slowing them down, and where AI can make their work dramatically better
• Turn operator insights, company goals, team input, and the rapidly shifting AI landscape into a clear, focused roadmap that retools how FabFitFun runs
• Use what makes FabFitFun special to build internal tools no one else can, balancing proven AI playbooks with creative bets that make sense given our business
• Watch the AI tooling space and bring the best new patterns back to the team before competitors notice them
• Work closely with internal business units to ship simple, valuable internal tools through ruthless prioritization
• Phase out features and workflows that aren't pulling their weight, and prioritize what moves the P&L
• Write tight specs and prototypes when needed, using AI tools to move from idea to working proof of concept faster than traditional documentation allows
• Help rebuild legacy workflows with a fresh, AI-first mindset
• Build feedback loops into every AI feature so operators can flag bad outputs and the system gets sharper over time
• Keep everyone, from execs to operators to engineers, in the loop and excited about where AI is taking our operations and why it matters
• Work with design, engineering, and operations teams to turn rough ideas into real tools, designing for the full operator experience — including how humans stay in the loop when AI gets things wrong
• Evangelize AI across the company: run demos, teach operators how to use the tools well, and help shift the culture from "AI as a side project" to "AI as how we work"
• Mentor where you can, share what you learn, and help the team level up 

What You’ll Bring:

• 7+ years in product management
• 4+ years shipping e-commerce, operations tooling, or subscription commerce products, bonus points if you've been deep in subscriptions
• Bachelor's degree or equivalent practical experience
• 2+ years building tools operators use daily, admin panels, workflow automation, ops dashboards and an understanding of what breaks when a CS agent hits an edge case
• A track record of shipping working prototypes with tools like Claude Code, Cursor, v0, or n8n; when you propose an idea, you bring a demo, not a spec
• Comfort making build-vs-buy calls across the modern AI stack, foundation model APIs vs. fine-tuning, off-the-shelf agent frameworks vs. custom orchestration, vendor tools vs. engineering time
• A view of systems as malleable rather than fixed, with a willingness to move without waiting for permission when something is clearly broken
• Genuine enthusiasm for new AI tools and patterns, and a drive to find where AI can replace slow, manual workflows with something faster and smarter
• The ability to pull insights from data and explain them clearly, experience with SQL, Tableau, or Mixpanel is a plus
• Trust in data balanced with good instincts and an understanding of user psychology
• A focus on impact over titles, scrappy when needed, and comfortable getting things done without waiting for permission
• Experience shipping in fast, cross-functional teams where priorities shift, while staying grounded and keeping things on track
• Strong collaborative energy, people enjoy working with you, and you know that a healthy team gets better results
• Demonstrated familiarity and working fluency with modern AI tools such as Gemini, ChatGPT, Claude, and similar platforms.
• Ability to leverage AI tools to accelerate market research, assortment analysis, vendor communication drafting, and business insights.
• Experience using AI to synthesize data, generate summaries, and streamline workflow execution.

What You’ll Get! The Benefits & Perks of FabFitFun

• Unlimited PTO
• Generous parental leave
• Company paid holidays (8)
• Medical, Dental & Vision
• 401K & 401K Match
• Pet insurance available for any FFF furry friends
• Complimentary annual FFF subscription with seasonal $25 credit for e-commerce flash sales
• Donation matching program via BrightFunds, where the company matches up to $500 in charitable donations per employee annually

Compensation

This is a full-time position with an expected base salary range of $190K - $210K + annual bonus eligibility. The compensation package will also include an initial equity grant, in addition to a range of generous medical, dental, vision and other perks & benefits. Compensation decisions are determined using a variety of job-related factors such as skill set, geographic location, market demands, experience, and education / certifications. If we extend an offer for employment, we will consider all individual qualifications.

Privacy

Your information will be handled in accordance with our Workforce Member Privacy Notice: https://legal.fabfitfun.com/#workforce-member-privacy-notice