Chat Lead
Houston, TX · On-site
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Chat Lead
Houston, TX · On-site
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Chat Lead
Houston, TX · On-site +1
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Chat Lead
Houston, TX · On-site +1
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Chat Lead
Houston, TX · On-site +1
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Chat Lead
Houston, TX · On-site +1
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Chat Lead
Dallas, TX · On-site +1
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Chat Lead
Dallas, TX · On-site +1
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...
Entry Level Support
Addison, TX · On-site
$23 - $25/hr
Job Title: Entry Level IT Support Location: Addison, TX 75001 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...
Entry Level Support
Addison, TX · On-site
$23 - $25/hr
Job Title: Entry Level IT Support Location: Addison, TX 75001 Work Arrangement: Hybrid (4 day ... Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX Experience: Entry level Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX Experience: Entry level Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...
Customer Experience Specialist - Entry Level
Austin, TX · On-site
$16.75 - $22.25/hr
Austin, TX * Experience: Entry level * Commitment: Full-time Welcome to ROKA - an independent ... live chat throughout the entire customer journey * Assist ROKA customers with various inquiries ...
Bank Customer Service Agent
Dallas, TX · On-site
$13.10 - $17.25/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Dallas, TX · On-site
$13.10 - $17.25/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Grand Prairie, TX · On-site
$14.75 - $19.75/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Grand Prairie, TX · On-site
$14.75 - $19.75/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Addison, TX · On-site
$15 - $20/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Addison, TX · On-site
$15 - $20/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
$13.25 - $17.75/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
$13.25 - $17.75/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Hutchins, TX · On-site
$14.25 - $19/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Hutchins, TX · On-site
$14.25 - $19/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
$14.25 - $19.25/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
$14.25 - $19.25/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Balch Springs, TX · On-site
$13.25 - $17.75/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Balch Springs, TX · On-site
$13.25 - $17.75/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Duncanville, TX · On-site
$14 - $19/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Duncanville, TX · On-site
$14 - $19/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Dallas, TX · On-site
$15.25 - $20.50/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Dallas, TX · On-site
$15.25 - $20.50/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Dallas, TX · On-site
$13.10 - $17.25/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Dallas, TX · On-site
$13.10 - $17.25/hr
... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ... This is an on-site, entry-level position. Prior contact center experience isn't required ...
Bank Customer Service Agent
Irving, TX · On-site
$15 - $20/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Bank Customer Service Agent
Irving, TX · On-site
$15 - $20/hr
This is an on-site, entry-level position. Prior contact center experience isn't required ... live chat * Listen to customers, understand their needs, and resolve customer issues * Escalate ...
Entry Level Live Chat Agent information
What is an entry level live chat agent?
Entry level live chat agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, provide support, and resolve issues related to products or services in real time. These positions are often suitable for those new to customer service, as they require strong communication skills but usually offer on-the-job training. Entry level live chat agents work for a variety of industries, including retail, technology, and finance. The role often provides flexible scheduling and can sometimes be performed remotely.
What are the key skills and qualifications needed to thrive as an entry level live chat agent?
To thrive as an Entry Level Live Chat Agent, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing tools is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help agents stand out in delivering positive experiences. These skills are crucial for efficiently addressing customer inquiries, ensuring satisfaction, and maintaining brand reputation in a digital environment.
What are some common challenges faced by entry level live chat agents and how can they be overcome?
Entry level live chat agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or upset customers, and quickly learning a company's products or services. To overcome these, it's helpful to develop strong multitasking skills, remain calm and empathetic under pressure, and take advantage of training resources provided by the employer. Regular feedback from supervisors and collaborating with more experienced team members can also accelerate learning and improve performance.
What is the difference between Entry Level Live Chat Agent vs Customer Service Representative?
| Aspect | Entry Level Live Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic communication skills | High school diploma or equivalent; customer service experience |
| Work Environment | Online, remote or call center setting | Call centers, retail, or office settings |
| Industry Usage | Primarily in e-commerce, tech, and online services | Retail, telecom, banking, and various industries |
Both roles involve assisting customers, but Entry Level Live Chat Agents focus on online chat support, while Customer Service Representatives may handle calls, emails, or in-person interactions. The chat agent role often requires quick typing skills and familiarity with chat platforms, whereas customer service reps may need broader communication skills. Understanding these differences helps job seekers choose the best fit for their skills and career goals.
What are the most commonly searched types of Live Chat Agent jobs in Texas?
The most popular types of Live Chat Agent jobs in Texas are:
What are popular job titles related to Entry Level Live Chat Agent jobs in Texas?
For Entry Level Live Chat Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Entry Level Live Chat Agent jobs in Texas look for?
The top searched job categories for Entry Level Live Chat Agent jobs in Texas are:
What cities in Texas are hiring for Entry Level Live Chat Agent jobs?
Cities in Texas with the most Entry Level Live Chat Agent job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 2 days ago
Job description
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
Qualifications
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
- Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
- Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
- Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
- Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
- Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
- Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
- Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
- Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
- Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
- Other duties as assigned.
Qualifications
- 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
- Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
- Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
- Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
- Collaborative team player with flexibility to support voice channels when needed.
- Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Windstar Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1984