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Enterprise Customer Service Jobs (NOW HIRING)

Fin

Enterprise Customer Success Manager

San Francisco, CA · Hybrid

$186K - $222K/yr

As an Enterprise CSM, you'll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and ...

Five9

OR

As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and ...

ClinicMind

Enterprise Customer Success Lead

Houston, TX · On-site +1

POSITION SUMMARY The ClinicMind Enterprise Customer Success Lead serves as the primary strategic ... Accurately log all customer-reported issues, incidents, and service disruptions in the company's CR ...

Canva

Enterprise Customer Support Specialist

Austin, TX · Hybrid

$17.75 - $24/hr

Enterprise Customer Support Specialist Join the team redefining how the world experiences design ... service standards. * Troubleshoot and resolve standard support issues by analysing root causes and ...

Scrunch AI

Enterprise Customer Success Manager

New York, NY · On-site

$120K - $150K/yr

... and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more ... About the Role We're looking for an Enterprise Customer Success Manager with a strong background in ...

ClinicMind

Enterprise Customer Success Lead

Houston, TX · On-site

POSITION SUMMARY The ClinicMind Enterprise Customer Success Lead serves as the primary strategic ... Accurately log all customer-reported issues, incidents, and service disruptions in the company's CR ...

ClinicMind

Enterprise Customer Success Lead

Chicago, IL · On-site +1

POSITION SUMMARY The ClinicMind Enterprise Customer Success Lead serves as the primary strategic ... Accurately log all customer-reported issues, incidents, and service disruptions in the company's CR ...

Canva

Enterprise Customer Support Specialist

Austin, TX · Hybrid

$17.75 - $24/hr

... service standards. * Troubleshoot and resolve standard support issues by analysing root causes and ... Customer Success goals. As part of this program, the Enterprise Admin Specialist will:

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How much do enterprise customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for enterprise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

In enterprise customer service, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, roles in sales, account management, or technical support with strong performance and client relationships can reach such income levels, often supplemented by commissions or bonuses. Most positions require relevant experience, excellent communication skills, and sometimes industry certifications.

What are the key skills and qualifications needed to thrive as an Enterprise Customer Service representative, and why are they important?

To thrive as an Enterprise Customer Service representative, you need strong problem-solving abilities, in-depth product knowledge, and experience managing complex client accounts, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific certifications is typically required. Exceptional communication, patience, and conflict resolution skills help build lasting client relationships and effectively address escalated issues. These skills are crucial for ensuring customer satisfaction, retaining high-value clients, and supporting long-term business growth.

What is enterprise customer service?

Enterprise customer service refers to the support provided to large organizations or businesses, often involving complex products, services, or systems. It focuses on meeting the specific needs of enterprise clients, which may include dedicated account management, tailored solutions, and multi-channel support. The goal is to build strong, long-term relationships by delivering high-quality service that ensures client satisfaction and business continuity.

What is the highest paying customer service job?

In the field of enterprise customer service, roles such as Customer Service Director or Customer Experience Manager tend to have the highest salaries, often exceeding six figures, especially in large corporations. These positions typically require extensive experience, leadership skills, and knowledge of CRM tools and data analysis.

How does the Enterprise Customer Service role typically interact with other departments to resolve complex client issues?

Enterprise Customer Service professionals often serve as a liaison between clients and internal teams such as technical support, sales, and product management. When addressing complex client issues, they coordinate with these departments to gather necessary information, escalate technical problems, and ensure timely solutions. This collaborative approach helps maintain high client satisfaction and fosters a deeper understanding of enterprise clients' needs. The ability to communicate effectively across teams is essential for success in this role.

Is it difficult to get hired at Enterprise?

Enterprise Customer Service roles typically require strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks. The hiring process often involves an application, interview, and background check, with competition varying based on location and experience level.

How much does Enterprise Work from Home pay?

Enterprise Customer Service work-from-home positions typically pay between $12 and $20 per hour, depending on experience and location. Compensation may also include benefits such as flexible schedules and training in customer service skills. Exact pay rates can vary by company policies and geographic region.
More about Enterprise Customer Service jobs
What cities are hiring for Enterprise Customer Service jobs? Cities with the most Enterprise Customer Service job openings:
What are the most commonly searched types of Enterprise Customer Service jobs? The most popular types of Enterprise Customer Service jobs are:
What states have the most Enterprise Customer Service jobs? States with the most job openings for Enterprise Customer Service jobs include:
What job categories do people searching Enterprise Customer Service jobs look for? The top searched job categories for Enterprise Customer Service jobs are:
Enterprise Customer Service jobs near you
Infographic showing various Enterprise Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Enterprise Customer Success Manager

Fin

San Francisco, CA • Hybrid

$186K - $222K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

What's the opportunity?  

As an Enterprise CSM, you'll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin - as both a Customer Agent and a Service Agent - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world's leading companies deploy AI to transform their customer and support operations - and to achieve strategic outcomes aligned to their business goals.

What will I be doing? 
  • Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.
  • Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms.
  • Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
  • Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
  • Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. 
  • Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
  • Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
  • Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings - building compelling business cases for continued and expanded investment.
  • Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges. 
  • Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
  • Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy.
What skills do I need? 
  • 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
  • Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
  • Strong technical acumen and genuine passion for AI - comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
  • Ability to evaluate AI performance data - automation rate, resolution rate, CSAT deflection - and translate metrics into compelling business outcomes.
  • Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
  • Ability to simplify and communicate complex problems clearly across audiences - from technical teams to boards.
  • Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
  • Ability to apply a deep understanding of product roadmap to enhance customers' automation strategies and deliver measurable outcomes.
  • Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
  • Self-motivated, adaptable, and intellectually curious - a leader among peers with a high level of self-efficacy.
Benefits 

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $186,300 - $222,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

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