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Enterprise Customer Service Jobs (NOW HIRING)

Scrunch AI

Enterprise Customer Success Manager

New York, NY · On-site

$120K - $150K/yr

... and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more ... About the Role We're looking for an Enterprise Customer Success Manager with a strong background in ...

Sword Health

Director, Enterprise Customer Success

$187K - $295K/yr

... a Director of Enterprise Customer Success to own post-sale outcomes across a portfolio of ... advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness ...

Sophos

Director, Enterprise Customer Success

$146K - $244K/yr

Together with expert advisory services, these capabilities help organizations proactively reduce ... Role Summary Reporting directly to the VP, Customer Success, the Director, Enterprise Customer ...

Samsara

Enterprise Customer Success Manager

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they ...

Harvey

Enterprise Customer Success Manager

New York, NY · On-site

$160K - $185K/yr

Why Harvey At Harvey, we're transforming how legal and professional services operate. By combining ... Role Overview As an Enterprise Customer Success Manager, you'll play a critical role in guiding our ...

Samsara

Enterprise Customer Success Manager

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they ...

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How much do enterprise customer service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for enterprise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does Enterprise pay per hour?

Enterprise Customer Service representatives typically earn between $12 and $20 per hour, depending on experience, location, and shift. Entry-level roles may start at the lower end, while experienced agents or those in high-cost areas can earn higher wages. Benefits and bonuses may also be part of the compensation package.

Does Enterprise offer remote jobs?

Enterprise Customer Service roles are typically based in physical locations such as branches or offices, and remote work is generally not standard for this position. However, some customer service positions may offer flexible or hybrid schedules depending on the company's policies and the specific role. Candidates should review individual job postings for remote work options.

What are the key skills and qualifications needed to thrive as an Enterprise Customer Service representative, and why are they important?

To thrive as an Enterprise Customer Service representative, you need strong problem-solving abilities, in-depth product knowledge, and experience managing complex client accounts, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific certifications is typically required. Exceptional communication, patience, and conflict resolution skills help build lasting client relationships and effectively address escalated issues. These skills are crucial for ensuring customer satisfaction, retaining high-value clients, and supporting long-term business growth.

What is enterprise customer service?

Enterprise customer service refers to the support provided to large organizations or businesses, often involving complex products, services, or systems. It focuses on meeting the specific needs of enterprise clients, which may include dedicated account management, tailored solutions, and multi-channel support. The goal is to build strong, long-term relationships by delivering high-quality service that ensures client satisfaction and business continuity.

What is the highest paying customer service job?

In the customer service field, enterprise customer service managers and director-level roles tend to have the highest salaries, often exceeding $80,000 to $120,000 annually depending on the industry and location. These roles typically require extensive experience, strong leadership skills, and knowledge of CRM tools and client management strategies.

How does the Enterprise Customer Service role typically interact with other departments to resolve complex client issues?

Enterprise Customer Service professionals often serve as a liaison between clients and internal teams such as technical support, sales, and product management. When addressing complex client issues, they coordinate with these departments to gather necessary information, escalate technical problems, and ensure timely solutions. This collaborative approach helps maintain high client satisfaction and fosters a deeper understanding of enterprise clients' needs. The ability to communicate effectively across teams is essential for success in this role.

What jobs pay 4000 a week without a degree?

In enterprise customer service, high-paying roles such as senior account managers or team leads can reach $4,000 weekly, especially with extensive experience and strong communication skills. These positions often require excellent problem-solving abilities, industry knowledge, and sometimes certifications, but typically do not require a college degree.
More about Enterprise Customer Service jobs
What cities are hiring for Enterprise Customer Service jobs? Cities with the most Enterprise Customer Service job openings:
What are the most commonly searched types of Enterprise Customer Service jobs? The most popular types of Enterprise Customer Service jobs are:
What states have the most Enterprise Customer Service jobs? States with the most job openings for Enterprise Customer Service jobs include:
What job categories do people searching Enterprise Customer Service jobs look for? The top searched job categories for Enterprise Customer Service jobs are:
Enterprise Customer Service jobs near you
Infographic showing various Enterprise Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Enterprise Customer Success Manager

Scrunch AI

New York, NY • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

About Scrunch
Scrunch, a Sitecore company, is on a mission to bring brands to an AI-first future-where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.
As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more-working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.
Today, more than 500 paying brands-including Fortune 500 companies like Lenovo, category-defining brands like Akamai, ADP, Lenovo and breakout startups like Clerk-use the platform.
About the Role
We're looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You'll serve as the connective tissue between our technology and our users-ensuring clients not only succeed but become champions of our product.
Location: NYC | Hybrid | 3x/week in-office
*We are not currently offering fully remote if you are based in the NYC area.
What You'll Do
  • Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
  • Translate platform data into strategic recommendations tailored to each client's business goals and industry dynamics to drive measurable improvements in visibility and optimization.
  • Guide clients through onboarding, education, and adoption journeys-ensuring high engagement, retention, and satisfaction.
  • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

What You'll Bring
  • 5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
  • A genuine builder mentality-you've joined teams early, built processes from scratch, and are proud of the systems you've left behind.
  • Demonstrated fluency with AI tools in your daily workflow-using them to research, draft, analyze, synthesize, and problem-solve faster and better.
  • Strong communication skills-you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
  • Proven experience managing a strategic enterprise book of business, with playbooks to show for it.
  • Comfort operating in ambiguity-you don't wait for the perfect brief; you figure it out and iterate.
  • A team-first orientation-you collaborate fluidly across product, sales, and marketing to drive outcomes.

What Success Looks Like
  • Proactively ensure that clients measure and achieve their desired outcome with our software solution.
  • Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers
  • Onboard clients promptly to ensure they start receiving value from their investment in our platform
  • Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.
  • Clients see you as a trusted advisor who brings fresh thinking, AI-forward strategy, and genuine expertise to every conversation.

Benefits for full-time US employees:
Wellbeing: Medical, dental, vision, and life & disability insurance
Family support: Paid parental leave when life's biggest moments happen
Setup: Home office stipend so your workspace doesn't suck
Remote support: Phone and internet reimbursement
Growth: L&D budget for courses, conferences, and whatever makes you sharper
Time off: Flexible PTO - take what you need, we trust you
Financial wellness: 401(k)
Connection: Team offsites and a crew that genuinely likes each other
Scrunch is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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