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... and service improvements * Handle reactive customer requests and ensure timely, high-quality ... Strong understanding of enterprise customer lifecycle management, including onboarding, adoption ...

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How much do enterprise customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for enterprise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does Enterprise pay per hour?

Enterprise Customer Service representatives typically earn between $12 and $20 per hour, depending on experience, location, and shift. Entry-level roles may start at the lower end, while experienced agents or those in high-cost areas can earn higher wages. Benefits and bonuses may also be part of the compensation package.

Does Enterprise offer remote jobs?

Enterprise Customer Service roles are typically based in physical locations such as branches or offices, and remote work is generally not standard for this position. However, some customer service positions may offer flexible or hybrid schedules depending on the company's policies and the specific role. Candidates should review individual job postings for remote work options.

What are the key skills and qualifications needed to thrive as an Enterprise Customer Service representative, and why are they important?

To thrive as an Enterprise Customer Service representative, you need strong problem-solving abilities, in-depth product knowledge, and experience managing complex client accounts, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific certifications is typically required. Exceptional communication, patience, and conflict resolution skills help build lasting client relationships and effectively address escalated issues. These skills are crucial for ensuring customer satisfaction, retaining high-value clients, and supporting long-term business growth.

What is enterprise customer service?

Enterprise customer service refers to the support provided to large organizations or businesses, often involving complex products, services, or systems. It focuses on meeting the specific needs of enterprise clients, which may include dedicated account management, tailored solutions, and multi-channel support. The goal is to build strong, long-term relationships by delivering high-quality service that ensures client satisfaction and business continuity.

What is the highest paying customer service job?

In the customer service field, enterprise customer service managers and director-level roles tend to have the highest salaries, often exceeding $80,000 to $120,000 annually depending on the industry and location. These roles typically require extensive experience, strong leadership skills, and knowledge of CRM tools and client management strategies.

How does the Enterprise Customer Service role typically interact with other departments to resolve complex client issues?

Enterprise Customer Service professionals often serve as a liaison between clients and internal teams such as technical support, sales, and product management. When addressing complex client issues, they coordinate with these departments to gather necessary information, escalate technical problems, and ensure timely solutions. This collaborative approach helps maintain high client satisfaction and fosters a deeper understanding of enterprise clients' needs. The ability to communicate effectively across teams is essential for success in this role.

What jobs pay 4000 a week without a degree?

In enterprise customer service, high-paying roles such as senior account managers or team leads can reach $4,000 weekly, especially with extensive experience and strong communication skills. These positions often require excellent problem-solving abilities, industry knowledge, and sometimes certifications, but typically do not require a college degree.
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Enterprise Customer Service jobs near you
Enterprise Customer Experience Manager

Enterprise Customer Experience Manager

Guideway Care

Birmingham, AL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Salary: BOE

About Guideway Care*

Guideway Care isThe Patient Activation Company. We don't just "engage" patients; weactivatethem. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."


Job Summary:

We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers. This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities.

As a key customer advocate and strategic advisor, the Enterprise Customer Experience Manager will work cross-functionally with Business Unit Leaders, Operations, and Technical teams to optimize service delivery and customer outcomes.

Essential functions:

Customer Success & Retention

  • Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments.
  • Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations.
  • Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients.
  • Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution.
  • Monitor customer health metrics and lead renewal and expansion strategies.

Operational & Cross-Functional Collaboration

  • Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations.
  • Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements.
  • Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance.

Growth & Expansion

  • Identify upsell and cross-sell opportunities within existing accounts.
  • Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers.
  • Track and report on key success metrics (NPS, retention rates, upsell revenue).


Required Skills/Abilities:

  • 3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS, patient engagement, or care navigation services.
  • Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships.
  • Strong understanding of healthcare operations and value-based care models.
  • Ability to manage both strategic and operational conversations, balancing customer needs with company goals.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms.


Work Authorization:

  • Guideway Caredoes not offer Immigration or work visa sponsorship


Total Rewards:

The target pay range for this role is $90,000 $115,000 annually, plus variable performance-based compensation. An individuals pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.



In addition, team members enjoy

  • Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
  • Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
  • 401(k) retirement plan with a company match.
  • Opportunities for professional development.

Why Join Guideway Care?

  • High-impact role: Own the success of our largest and most strategic customers.
  • Growth opportunity: Be part of a company scaling rapidly in a high-demand healthcare sector.
  • Collaborative culture: Work cross-functionally with top industry leaders in healthcare innovation.

Location: Remote or Onsite (Birmingham, Alabama)


Reports To: Vice President, Customer Experience


Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.



Guideway Care is the parent company of Sequence Health.