Full Time Enterprise Customer Service Jobs (NOW HIRING)

Job Type:
Regular

Work Location:
Samsung Electronics America - Plano, TX 75023

Overview:

2020 Companies seeks a full-time Enterprise Service Account Manager to represent our client, Samsung Electronics America.

Pay: Annual Salary $105,000

Location: Based in Plano, TX

Are you an experienced account manager who thrives on building strong client relationships and delivering exceptional customer experiences? We're seeking a Samsung Enterprise Services Account Manager to serve as the trusted advisor for enterprise customers, ensuring their business needs are met.

In this role, you'll manage a portfolio of existing enterprise accounts, acting as the primary point of contact for customers while partnering with Samsung teams, cross-functional departments, and third-party partners to ensure seamless service delivery. You'll develop strategic account plans, resolve complex customer issues, conduct business reviews, and help drive customer satisfaction, retention, and long-term growth.

The ideal candidate has a proven background managing existing enterprise accounts within the technology, telecommunications, or mobility industry, excels at building executive-level relationships, and is comfortable balancing strategic planning with day-to-day account management. Experience with enterprise mobility solutions or Mobile Device Management (MDM) is a plus.

If you're a proactive relationship builder with strong business acumen, excellent communication skills, and a passion for delivering outstanding customer service, we'd love to hear from you.

What We Offer:

• Paid weekly
• Next-day pay on demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

Job Description:

Key Responsibilities

• Serve as the main liaison between Samsung and enterprise clients, ensuring high levels of customer satisfaction
• Develop and maintain strong, long-term relationships with key stakeholders and decision-makers
• Understand client business objectives and align Samsung solutions to meet their needs
• Provide regular updates on product offerings, promotions, and service enhancements
• Address and resolve client concerns promptly, escalating issues when necessary
• Track and report on account performance, including sales metrics and customer feedback
• Work closely with sales, marketing, and technical teams to ensure seamless service delivery
• Prepare and present business reviews and strategic plans for key accounts
• Stay informed about industry trends and competitor activities to identify new business opportunities
• Provide regular activity reports, post-mortems, and other ad hoc reports

Enhanced Activities

• Lead internal projects aimed at improving account management processes and customer engagement strategies
• Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery
• Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction
• Participate in on-call rotations to provide support for urgent client needs

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 7 years of experience in account management, sales, or customer service, preferably in the technology or telecommunications sector
• Proven track record of managing enterprise accounts and achieving sales targets
• Knowledge of Mobile Device Management (MDM) is a plus

Necessary Skills / Attributes

• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams
• Excellent problem-solving abilities and a customer-centric approach
• Ability to work under pressure and manage multiple priorities effectively
• Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)
• Knowledge of mobile devices, enterprise solutions, and emerging technologies is a plus
• Willingness to travel as needed to meet client and business needs

Enhanced Skills/Attributes

• Expertise in handling complex client relationships and negotiations
• Ability to analyze market trends and develop strategic account plans
• Strong presentation and reporting skills to communicate insights to senior management
• Experience in mentoring and coaching team members to enhance performance

Work Environment

Work is generally performed in an office setting. Operate a computer keyboard and view a video display terminal for extended periods. May require occasional lifting of equipment under 25 pounds. Flexibility to work additional hours and travel as needed. Adherence to company policies, including confidentiality and ethical responsibilities, is required.

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.