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Aiwyn

Enterprise Customer Success Manager

An experienced Enterprise Customer Success Manager to drive retention and growth within our ... Remote, work-from-anywhere culture * Flexible PTO * World Class health benefits - we believe in ...

Globe Life American Income Division

Customer Service - WFH

$16.50 - $22.25/hr

About the job Customer Service - WFH We are the only 100% union-label supplemental benefits provider in the world , proudly serving over 40,000 unions and associations internationally. For more than ...

Brex

Enterprise Customer Success Manager

Seattle, WA · Hybrid

$132K - $166K/yr

... ng from home. We currently require a minimum of three coordinated days in the office per week ... enterprise customers. * Act as a trusted advisor to finance stakeholders by providing guidance on ...

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

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How much do from home enterprise customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for from home enterprise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between From Home Enterprise Customer Service vs From Home Technical Support Specialist?

AspectFrom Home Enterprise Customer ServiceFrom Home Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications often preferred
Work EnvironmentRemote, customer-facing calls and chatsRemote, technical troubleshooting via calls or remote access
Industry UsageCustomer service departments across various industriesIT, telecom, software companies
Search & Comparison IntentCustomer service roles, remote customer supportTechnical support, troubleshooting roles

From Home Enterprise Customer Service focuses on assisting customers with general inquiries, billing, and account issues. In contrast, From Home Technical Support Specialist handles technical problems, troubleshooting, and product setup. Both roles are remote and require strong communication skills, but technical support often demands technical knowledge or certifications.

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From Home Enterprise Customer Service jobs near you
Infographic showing various From Home Enterprise Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Enterprise Customer Success Manager

Aiwyn

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Who is Aiwyn and what do we do?
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we're one of the fastest-growing scale-up SaaS companies in the world. We build category-defining technology-and we're doing it with world-class people, processes, and products.
To learn more, visit our website
What we are looking for:
An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer expansion and renewal processes, particularly with large-scale enterprise accounts, and excels in strategic customer engagements.
What you'll be doing:
  • Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
  • Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
  • Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
  • Engage with the Customer Support Team to address customer inquiries, technical issues, and any other concerns.
  • Travel on-site to visit customers for executive check-in meetings
  • Collaborate on building and iterating on our renewals process to support our customers
  • Design and refine renewal playbooks, utilizing data insights to support customer health and drive revenue retention.
  • Collaborate with Sales and Customer Success Management to uncover and pursue expansion opportunities.
  • Work with Sales, Product, and Marketing to share industry best practices and drive the evolution of our platform.

What you'll need to be successful:
  • A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.
  • Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change.
  • High EQ; adept at managing multiple stakeholder relationships.
  • Demonstrated success in increasing renewal rates and building effective renewal processes.
  • Ability to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required.
  • Comfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation.
  • Experience managing and expanding enterprise customer relationships, with strong negotiation skills and the ability to overcome objections.
  • A collaborative approach with innovative ideas, a sense of humor, and a passion for customer success.
  • Experience with Customer Success platforms like Gainsight or ChurnZero is a plus.
  • A self-motivated attitude with a willingness to go above and beyond to ensure customer success and satisfaction.

  1. Travel up to 30% of the time.

Benefits and Perks:
  • The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.

Other benefits include:
  1. Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  2. Remote, work-from-anywhere culture
  3. Flexible PTO
  4. World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  5. Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  6. 401(k) matching

Our Values:
  • Relentless by Design
  • Owners not Renters
  • Trust at the Core

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa

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