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From Home Enterprise Customer Service Jobs (NOW HIRING)

AVID

Enterprise Customer Success Manager

Montreal, WI · Remote

$139K - $167K/yr

... home. Our customers are the visionaries behind the most inspiring feature films, television ... Work with Product, Engineering, Support, and Services teams to influence roadmap discussions ...

Parachute Health

OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As an Enterprise Customer Success Manager, you will own the post-sale relationship ... Summer Fridays: 5 additional Fridays off during the summer (separate from PTO) * Home Office and ...

PointFive

Enterprise Customer Account Manager

Denver, CO · On-site

$168K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

From the cloud to the coding agent, we\'re the only platform that manages AI spend everywhere it ... About the Role The Enterprise Customer Account Manager (CAM) is the primary commercial owner of ...

Sutter Health

Customer Service Agent, Work From Home

$26.02 - $29.03/hr

Receives incoming inquiries and service requests from patients, employees, providers, vendors and ... DISCLAIMER 1 * This is a Work from Home position, therefore internet minimum speeds of 15 mbps ...

New

Sutter Health

Customer Service Agent, Work From Home

$26.02 - $29.03/hr

Receives incoming inquiries and service requests from patients, employees, providers, vendors and ... DISCLAIMER 1 * This is a Work from Home position, therefore internet minimum speeds of 15 mbps ...

New

Sutter Health

Customer Service Agent, Work From Home

$26.02 - $29.03/hr

Receives incoming inquiries and service requests from patients, employees, providers, vendors and ... DISCLAIMER 1 * This is a Work from Home position, therefore internet minimum speeds of 15 mbps ...

New

Sutter Health

Customer Service Agent, Work From Home

$26.02 - $29.03/hr

Receives incoming inquiries and service requests from patients, employees, providers, vendors and ... DISCLAIMER 1 * This is a Work from Home position, therefore internet minimum speeds of 15 mbps ...

New

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From Home Enterprise Customer Service information

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How much do from home enterprise customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for from home enterprise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between From Home Enterprise Customer Service vs From Home Technical Support Specialist?

AspectFrom Home Enterprise Customer ServiceFrom Home Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications often preferred
Work EnvironmentRemote, customer-facing calls and chatsRemote, technical troubleshooting via calls or remote access
Industry UsageCustomer service departments across various industriesIT, telecom, software companies
Search & Comparison IntentCustomer service roles, remote customer supportTechnical support, troubleshooting roles

From Home Enterprise Customer Service focuses on assisting customers with general inquiries, billing, and account issues. In contrast, From Home Technical Support Specialist handles technical problems, troubleshooting, and product setup. Both roles are remote and require strong communication skills, but technical support often demands technical knowledge or certifications.

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From Home Enterprise Customer Service jobs near you
Infographic showing various From Home Enterprise Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Enterprise Customer Experience Specialist

Restaurant365

San Francisco, CA

$70K - $98K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!

The Enterprise Customer Experience Specialist is the primary support point of contact for one or more high-profile Premier customers assisting them with support related aspects, features, and specifications.  The Enterprise Customer Experience Specialist will possess customer-facing skills to forge relationships that represent R365 well within a customer's environment and drive discussions on incidents, cases, best practices, and risk management to resolve support related issues and challenges to enable a comprehensive solution for customers.  In this role, the Specialist will act as the voice of the customer within R365 to escalate problems and drive prioritization of business-critical needs for our customers.
How you'll add value:
  • Monitor all tickets, chats, and calls from assigned enterprise clients to ensure team KPI performance, including timely, accurate, and comprehensive responses and resolutions.
  • Escalate cases as needed, helping Support agents and team leaders understand heightened sensitivities of particular clients and/or cases.
  • Take ownership of cases as needed.
  • Serve as project manager of difficult and high-priority customer needs, marshalling resources from Customer Success, Development, and Product to ensure organizational alignment and comprehensive solution delivery.
  • Take direction from a variety of CS leadership stakeholders, including senior Support leaders, VP of Enterprise Success, and Sr. VP of Customer Success.
  • Assess "big picture" understanding of client support needs, preferences, and pain points.
  • Meet monthly with customers to review open support cases and understand their top priorities.
  • Assist Support leadership in evaluating strategies and devising innovations to meet enterprise customer needs.
  • Help Customer Success leadership understand and deliver enterprise customer retention requirements.
  • Collaborate with members of CSM and Onboarding teams to ensure Customer Success strategic alignment.
  • Monitor new enterprise support initiatives and experiments to help CS leadership gauge effectiveness.
  • Be available to customers via personal phone and email inside and outside of business hours.
  • Other duties as assigned.
What you'll need to be successful in this role:
  • One year of standout performance as R365 Support agent preferred.
  • Expertise in POS integrations, Operations, Accounting, or Workforce, and general working knowledge of other disciplines preferred.
  • Three years of restaurant operations experience preferred.
  • Three years of distinguished customer support experience preferred.
  • BA preferred.
  • Extreme flexibility with daily priorities and ongoing initiatives.
  • Comfort collaborating with members of senior leadership.
  • Exceptional communication.
  • Exceptional project management skills.
  • Exceptional troubleshooting skills.
  • Exceptional level of responsibility demonstrated on difficult and sensitive support cases.
  • Willingness to be available 24 x 7 x 365.
R365 Team Member Benefits & Perks
  • This position has a salary range of $70000 - $98,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
 
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday
$70,000 - $98,000 a year
Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.
 

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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