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End User Analyst Jobs (NOW HIRING)

Position Summary MicroAire is seeking an experienced End User Support Specialist to lead the design ... Analyze service trends to identify root causes, automation opportunities, and systemic issues

Krispy Kreme's End User Support Specialist will contribute to the success of the organization by ... Issue resolution will be determined by utilizing a variety of problem-solving methods, analytical ...

Analyst Sr, End User

Virginia Beach, VA · On-site

$83K - $110K/yr

... end-user technology. • Build strong relationships with business partners to deliver a high-quality support experience and promote effective use of technology. • Partner across Technology ...

End User Computing Lead

Atlanta, GA · On-site

$28 - $32/hr

JOB OVERVIEW The End User Computing Lead is a result-driven team leader responsible for monitoring ... Demonstrated analytical and problem-solving skills. * Ability to work in a project-based team ...

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End User Analyst information

See salary details

$46K

$117.5K

How much do end user analyst jobs pay per year?

As of Jun 12, 2026, the average yearly pay for end user analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

How much does an IT analyst earn?

An End User Analyst's salary typically ranges from $50,000 to $80,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in larger organizations or tech hubs.

What IT jobs pay 100k a year?

End User Analysts typically do not earn $100,000 annually; however, related IT roles such as IT Managers, Systems Administrators, and Network Architects often have salaries at or above this level. These positions usually require strong technical skills, certifications, and experience working with enterprise systems and support environments.

What are some common challenges End User Analysts face when supporting diverse user groups?

End User Analysts often encounter challenges such as addressing a wide range of technical skill levels among users, managing high volumes of support requests, and troubleshooting both hardware and software issues in varied environments. They must be adept at clear communication and problem-solving, especially when users are frustrated or under time constraints. Balancing quick resolution times with thorough, user-friendly support is a key part of the role, and analysts frequently collaborate with IT teams and other departments to ensure consistent service quality.

What jobs will boom in 2026?

End User Analysts are expected to see growth as organizations increasingly rely on technology support and user experience management. Skills in troubleshooting, software tools, and customer service will be valuable, with demand driven by digital transformation across industries.

Is IT difficult to get a job as a data analyst?

Getting a job as a data analyst can be competitive, but having strong skills in data analysis tools like Excel, SQL, and visualization software, along with relevant certifications or a degree, can improve your chances. Entry-level positions are often available, but experience and technical proficiency are important for more advanced roles.

What is an End User Analyst?

An End User Analyst is an IT professional responsible for providing technical support and assistance to end users within an organization. They troubleshoot hardware and software issues, install and configure computer systems, and ensure that employees can effectively use technology tools. End User Analysts also document issues, create user guides, and may train staff on new applications or systems. Their goal is to minimize downtime and help users resolve technical problems quickly. This role is crucial for maintaining productivity and smooth operations in any business environment.

What are the key skills and qualifications needed to thrive as an End User Analyst, and why are they important?

To thrive as an End User Analyst, you need strong troubleshooting abilities, knowledge of computer systems, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are often required. Excellent communication, patience, and problem-solving skills help you effectively support users and manage technical issues under pressure. These skills and qualifications are crucial for ensuring smooth IT operations, minimizing downtime, and delivering high-quality user support.
More about End User Analyst jobs
What cities are hiring for End User Analyst jobs? Cities with the most End User Analyst job openings:
Infographic showing various End User Analyst job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 5% Temporary, and 26% Contract. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $112,421 per year, or $54 per hour.

Manager, End User Compute

International SOS

San Antonio, TX • On-site

$97K/yr

Other

Posted 15 days ago


Job description

Essential Job Duties and Responsibilities:

A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)

The End User Compute Manager, who embodies an 80% coach and 20% player approach, is responsible for leading the incident response and support operations within end-user computing environments. This role is dedicated to mentoring and guiding the team in effectively managing alerts and resolving issues that impact enduser devices and collaboration technologies promptly. The manager oversees support for end-user hardware and software, configuration, maintenance, and troubleshooting, within a structured incident response process. A critical aspect of the role is partnering with other local IT teams and the Cloud Services Manager to deliver comprehensive services to users, ensuring a collaborative approach to integrate end-user support services with the wider cloud and IT infrastructure strategies set by IT leadership. This position is vital for promoting a culture of continuous learning and improvement, providing strategic direction, and occasionally engaging directly to lead by example. The End User Compute Manager ensures that the services provided are proactive, reliable, and cohesively aligned with the organization's overarching technology objectives and user satisfaction priorities.

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

  • Lead a global team that provisions, manages, and secures end user devices, including laptops and mobile devices, ensuring optimal performance and security.
  • Lead a global team that supports collaboration technologies, such as email, OneDrive, Teams, SharePoint, enhancing organizational communication and collaboration.
  • Collaborate with the Service Desk to manage end-user incident and request tickets efficiently, improving user satisfaction and productivity.
  • Compile periodic reports/metrics for service performance and quality and present to IT leadership, offering insights into service improvements and achievements.
  • Improve user awareness of IT services through coordinated training, documentation, and communication initiatives, reducing user errors and support tickets.
  • Liaise with external support vendor providing tier-1 helpdesk support, supplying them with the necessary IT procedures and overseeing the fulfilment of Key Performance Indicators (KPIs) to ensure high-quality user support and service availability.
  • Facilitate supervised access for sensitive environments, coordinating activities to ensure secure and controlled access in line with organizational security protocols.
  • Maintain timely and complete documentation of IT configurations, changes, and project work, supporting transparency and efficiency in operations.
  • Develop, implement, and maintain IT procedures related to end-user computing and devices, ensuring compliance and best practices. 

C. Job Profile 

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

  • In-depth knowledge of end user computing management, including expertise in provisioning, managing, and securing laptops and mobile devices, as well as supporting collaboration technologies such as email, OneDrive, Teams, SharePoint. 
  • Expertise in Active Directory user provisioning and management, with a strong understanding of how to efficiently handle user accounts, permissions, and access controls to ensure secure and streamlined user experiences.
  • Project management skills to lead IT projects effectively from initiation through completion, ensuring objectives are met on time and within budget.
  • Strong analytical and problem-solving skills, capable of quickly identifying and resolving technical issues to minimize impact on services and end users

Required Competencies (Critical behaviours necessary to successfully perform the job)

  • Leadership and team management, with a proven ability to build, motivate, and lead high-performing teams focused on delivering high-quality IT services to end users.
  • Excellent communication skills, both verbal and written, necessary for effective collaboration with team members, stakeholders, and end users.
  • Customer service orientation, demonstrating a commitment to understanding and meeting the needs of end users, enhancing their satisfaction and productivity.
  • Adaptability and flexibility, with a capability to respond swiftly to changing technologies and user needs, maintaining a forward-thinking approach to end user computing management.

Required Work Experience (Brief description of the job-related experience needed to perform the job)

  • A minimum of 5 years in IT, with at least 2 years in a leadership role directly managing staff.
  • Experience with IT operations management and incident response, including hands-on experience in managing IT infrastructure related to end user computing services and support.
  • Proven experience in managing projects, with a history of successfully leading IT projects that improve end user computing services and infrastructure.

Required Qualifications (Brief description of the educational background needed to perform the job)

  • Bachelor's degree in information technology, technology management, or a related field is preferred.
  • This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
  • ITIL certification is preferred, but optional.

Required Languages (Brief description of the language skills needed to perform the job)

  • Ability to read, write and speak English

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

  • On-Call availability required for escalations of IT incidents as needed.
  • Occasional domestic or foreign travel as needed.