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End User Analyst Jobs (NOW HIRING)

Excentium, Inc.

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

Point32health

End User Support Specialist

Canton, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Summary Provide technical and break/fix support for all End User hardware and software ... Requires strong analytical and problem-solving skills, decision-making ability and the ability to ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides. • Escalate unresolved issues to Tier 3 with complete technical notes, timelines, and ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform root cause analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides. * Escalate unresolved issues to Tier 3 with complete technical notes ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

State of Virginia

End User Support Specialist

Richmond, VA · On-site

$68K - $73K/yr

End User Support Specialist Apply now Job no: 5108573 Work type: Full-Time (Salaried) Location ... Experience analyzing, interpretating and applying of federal, state laws/regulations. Experience ...

ARMADA

Analyst End User PC

Wexford, PA

$19.50 - $26.50/hr

The End User Services team is responsible for assisting employees with issues related to end point ... The IT Technical Analyst provides support to on-site and remote users. This role will support ...

ARMADA

Analyst End User PC

Wexford, PA · On-site

$19.50 - $26.50/hr

The End User Services team is responsible for assisting employees with issues related to end point ... The IT Technical Analyst provides support to on-site and remote users. This role will support ...

Gentex Corp.

End User Support Analyst

Simpson, PA · On-site

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

Gentex Corp

End User Support Analyst

Simpson, PA

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

Gentex Corporation

End User Support Analyst

Simpson, PA · On-site

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible ...

Krispy Kreme

End User Support Specialist

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Krispy Kreme's End User Support Specialist will contribute to the success of the organization by ... Issue resolution will be determined by utilizing a variety of problem-solving methods, analytical ...

Krispy Kreme

End User Support Specialist

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Krispy Kreme's End User Support Specialist will contribute to the success of the organization by ... Issue resolution will be determined by utilizing a variety of problem-solving methods, analytical ...

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End User Analyst information

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How much do end user analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for end user analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is an end user analyst?

An End User Analyst is an IT professional responsible for providing technical support and assistance to end users within an organization. They troubleshoot hardware and software issues, install and configure computer systems, and ensure that employees can effectively use technology tools. End User Analysts also document issues, create user guides, and may train staff on new applications or systems. Their goal is to minimize downtime and help users resolve technical problems quickly. This role is crucial for maintaining productivity and smooth operations in any business environment.

What are the key skills and qualifications needed to thrive as an end user analyst?

To thrive as an End User Analyst, you need strong troubleshooting abilities, knowledge of computer systems, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are often required. Excellent communication, patience, and problem-solving skills help you effectively support users and manage technical issues under pressure. These skills and qualifications are crucial for ensuring smooth IT operations, minimizing downtime, and delivering high-quality user support.

What are some common challenges end user analysts face when supporting diverse user groups?

End User Analysts often encounter challenges such as addressing a wide range of technical skill levels among users, managing high volumes of support requests, and troubleshooting both hardware and software issues in varied environments. They must be adept at clear communication and problem-solving, especially when users are frustrated or under time constraints. Balancing quick resolution times with thorough, user-friendly support is a key part of the role, and analysts frequently collaborate with IT teams and other departments to ensure consistent service quality.
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End User Analyst jobs near you
Infographic showing various End User Analyst job openings in the United States as of August 2026, with employment types broken down into 70% Full Time, 10% Temporary, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $112,421 per year, or $54 per hour.

End User Support Specialist

Excentium, Inc.

Andrews, MD • On-site

Full-time

Re-posted 9 days ago

Job description

END-USER SUPPORT
Position Summary:
The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role is responsible for providing technical support and troubleshooting assistance to users of the CMTARS system and associated OpenText platforms.
The End User Support Specialist will serve as the primary point of contact for user-reported issues, assisting with incident triage, issue resolution, and system support. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.
Clearance Requirement:
• Active Secret Security Clearance issued by the U.S. Department of Defense.
• Clearance must be maintained throughout the duration of employment supporting the contract.
Work Location:
• Joint Base Andrews, MD
Primary Responsibilities:
  • Serve as the primary point of contact for triaging and evaluating incoming incident reports related to the CMTARS system.
  • Respond to requests for troubleshooting assistance via phone, email, or Microsoft Teams within 48 hours of request receipt.
  • Provide technical support to users experiencing issues with OpenText-based applications and system functionality.
  • Troubleshoot and resolve application, system access, and user interface issues.
  • Escalate complex issues to appropriate technical teams including system administrators or software developers as necessary.
  • Track and report all incidents using the System Change Request and Issue Log Tracker (A005).
  • Maintain detailed documentation of user support activities, issue resolution steps, and system incidents.
  • Verify, monitor, and maintain the list of cleared users and associated system licenses (A006) to ensure appropriate access controls.
  • Assist users with system navigation, troubleshooting, and general operational guidance.
  • Coordinate with project teams to identify recurring issues and recommend improvements to system functionality and user experience.
  • Support testing activities and validation of system changes from an end-user perspective.
  • All other duties as assigned by management.

Skills and Qualifications:
  • Experience supporting OpenText enterprise content management platforms.
  • Strong troubleshooting and diagnostic skills related to enterprise applications and user environments.
  • Ability to triage incidents, prioritize support requests, and track issues to resolution.
  • Experience using incident tracking systems, ticketing systems, or issue tracking logs.
  • Strong customer service and communication skills when assisting users with technical issues.
  • Ability to clearly explain technical concepts to non-technical users.
  • Experience supporting applications within secure DoD or federal environments.
  • Strong organizational skills with the ability to maintain accurate incident logs and user records.
  • Ability to work collaboratively with system administrators, developers, and project management staff.

Required Education and Experience:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
  • Minimum five (5) years of experience supporting OpenText products and enterprise user support environments.
  • Experience providing technical troubleshooting and application support in a federal or DoD environment.
  • Experience managing and tracking system incidents using issue tracking tools or support logs.
  • Experience maintaining system user lists, permissions, and license tracking.

Required Certifications:
  • Security+ Certification (DoD 8570.01-M compliance).
  • OpenText Business Consultant Certification or demonstrated working knowledge of OpenText platforms.

Apply