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End User Analyst Jobs (NOW HIRING)

MDMS Recruiting

End User Support

Manhattan, NY · On-site

Excellent oral and written communication skills, as well as strong analytical and good problem ... Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by ...

Ivy Rehab Network

End User Compute Lead

Dallas, TX · On-site

... analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a ... End-User Device Management: * Manage and support the deployment, configuration, and ongoing ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

... analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides. • Escalate unresolved issues to Tier 3 with complete technical notes, timelines, and ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

$40 - $45/hr

... analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides. • Escalate unresolved issues to Tier 3 with complete technical notes, timelines, and ...

Ivy Rehab Network

End User Compute Lead

Charleston, SC · On-site

... analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a ... End-User Device Management: * Manage and support the deployment, configuration, and ongoing ...

Morris-Jenkins

End User Support

Charlotte, NC

$45K - $55K/yr

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

TEKsystems

End User Specialist

Brownsburg, IN · Hybrid

$30 - $35/hr

Perform root cause analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides. * Escalate unresolved issues to Tier 3 with complete technical notes ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

TEKsystems

End User Specialist

Brownsburg, IN · Hybrid

Perform root cause analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides. * Escalate unresolved issues to Tier 3 with complete technical notes ...

InstantServe LLC

End User Engineer

Baltimore, MD · On-site

... Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. 5. Collaboration and Knowledge Sharing: • Collaborate ...

Ryder

End User Support Specialist

Apopka, FL · On-site

$65K/yr

Summary Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder ...

TORY BURCH

Manager, End User Technology

Jersey City, NJ · On-site

$127K/yr

They are seeking a Manager of End User Technology who will oversee end-user technologies and ensure ... analytical and problem-solving skills, with a customer-first mindset and a commitment to ...

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End User Analyst information

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$117.5K

How much do end user analyst jobs pay per year?

As of Jul 7, 2026, the average yearly pay for end user analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

Will AI replace system analyst?

End User Analysts focus on supporting and troubleshooting user systems and applications, a role that requires understanding user needs and communication skills. While AI can automate routine tasks and data analysis, it is unlikely to fully replace the human judgment, problem-solving, and interpersonal skills essential to system analysis roles. Professionals in this field may need to adapt by integrating AI tools into their workflows to enhance efficiency.

What skills are needed for end user support?

End User Analysts need strong communication skills to effectively assist users, technical troubleshooting abilities to resolve hardware and software issues, and familiarity with operating systems, productivity tools, and support ticketing systems. Customer service skills and patience are also important for providing effective support in a fast-paced environment.

What does an end user analyst do?

An end user analyst supports and troubleshoots software and hardware issues for end users within an organization. They analyze user problems, provide technical assistance, and may use tools like ticketing systems to track and resolve issues efficiently. Strong communication skills and knowledge of IT systems are essential for this role.

What are some common challenges End User Analysts face when supporting diverse user groups?

End User Analysts often encounter challenges such as addressing a wide range of technical skill levels among users, managing high volumes of support requests, and troubleshooting both hardware and software issues in varied environments. They must be adept at clear communication and problem-solving, especially when users are frustrated or under time constraints. Balancing quick resolution times with thorough, user-friendly support is a key part of the role, and analysts frequently collaborate with IT teams and other departments to ensure consistent service quality.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP and experience, salaries can increase significantly, making it a well-compensated cybersecurity role.

What is an End User Analyst?

An End User Analyst is an IT professional responsible for providing technical support and assistance to end users within an organization. They troubleshoot hardware and software issues, install and configure computer systems, and ensure that employees can effectively use technology tools. End User Analysts also document issues, create user guides, and may train staff on new applications or systems. Their goal is to minimize downtime and help users resolve technical problems quickly. This role is crucial for maintaining productivity and smooth operations in any business environment.

What are the key skills and qualifications needed to thrive as an End User Analyst, and why are they important?

To thrive as an End User Analyst, you need strong troubleshooting abilities, knowledge of computer systems, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are often required. Excellent communication, patience, and problem-solving skills help you effectively support users and manage technical issues under pressure. These skills and qualifications are crucial for ensuring smooth IT operations, minimizing downtime, and delivering high-quality user support.
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End User Analyst jobs near you
Infographic showing various End User Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $112,421 per year, or $54 per hour.
End User Support

End User Support

MDMS Recruiting

Manhattan, NY • On-site

Other

Posted 3 days ago

Job description

My direct client is looking for a strong End User Support Engineer who will provide an exceptional level of support to employees including white glove, trade floor and VIP support. Excellent oral and written communication skills, as well as strong analytical and good problem solving skills essential.

Location: New York NY (hybrid-4 days onsite), local Candidates only

Duration: 6 Months +

Responsibilities:

  • Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by effectively monitoring and managing incoming workload to the Global EUS team through various channels, including portal, email, in-person, chat, and hotline contacts.
  • Foster effective relationships within the team and across the business.
  • Contribute to weekly management reports.
  • Document solutions in a centralized knowledge base.
  • Ensure all equipment complies with IT security policies.
  • Follow the global Onboarding/Offboarding process for any joiner, leaver, or transfer requests.
  • Maintain IT standards and policies, including software deployment of licensed applications.
  • Execute approved IT projects to enhance the capacity, performance, availability, and security of IT Infrastructure.
  • Install and configure desktop and mobile equipment.
  • Maintain accurate Inventory Management records.
  • Support and maintain the disaster recovery environment, including appropriate testing.
  • Provide on-call support on a rotational basis during the week and weekends.
  • Travel to other offices to assist with projects as needed.
  • Serve as the primary point of contact for day-to-day IT and Infrastructure support.
  • Prioritize and escalate Incidents/Requests to ensure resolution within SLA.
  • Perform proactive maintenance and break/fix of the IT estate, including the desktop environment.
  • Provide technical support for desktops, mobile devices, remote endpoints, printers, and third-party applications.
  • Offer first line support to the firm with effective monitoring and handling of incoming workload to the Global EUS team via portal, email, in person, chat or hotline contacts.
  • Offer timely feedback and manage user expectations during issue resolution.

Key Technologies Supported

  • Active Directory and Exchange management.
  • Zoom Meetings and telephony support.
  • Citrix Workspace and VDA administration.
  • DUO Authentication services.
  • Microsoft Office 365 management.
  • Microsoft Windows 11 support.
  • Mobile Device Management (Intune) for iOS and Android.
  • Networking and server relationship management.
  • Reuters, Bloomberg, and other market data application support.
  • SCCM deployment and packaging.
  • Artificial Intelligence tools, with a focus on Copilot, ChatGPT and Claude

Knowledge and Experience

  • Basic experience with Windows Server and related services, including Active Directory, Group Policy, DHCP, DNS, and IIS.
  • Strong knowledge of Windows OS, particularly Windows 11.
  • Experience in a Service Desk environment, providing remote and onsite support, and managing tickets via an Incident Management tool.
  • Experience in the financial sector with exposure to infrastructure technologies such as servers and networks.
  • A good understanding of financial markets is a plus.
  • Knowledge of AV equipment and ITIL processes, including Problem, Incident, and Change Management.
  • A minimum of 3 5 years in 1st and 2nd level support experience in a financial services industry.
  • Highly technical, with the ability to work independently to identify root causes of issues.
  • Over 4 years of IT support experience in the financial services industry.
  • Knowledge of PowerShell is a plus.
  • Previous experience in a managed service environment with strict SLAs

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