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End User Analyst Jobs (NOW HIRING)

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

The End User Support Specialis t will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role ...

MDMS Recruiting

End User Support

Manhattan, NY

Excellent oral and written communication skills, as well as strong analytical and good problem ... Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

... analysts' territory according to the procedures defined by the Director, End User Support. This role also acts as a backup to other locations as needed to support business needs. Travel may be ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

$45K - $55K/yr

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... All About You * You're a problem solver with an analytical brain. When you don't know something, yo ...

Southern Company

Analyst Sr, End User

Virginia Beach, VA

$18.25 - $25/hr

Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments. This includes partnering with the Service ...

Southern Company

Analyst Sr, End User

Virginia Beach, VA · On-site

$19.50 - $26.50/hr

Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments. This includes partnering with the Service ...

Southern Company

Analyst Sr, End User

Virginia Beach, VA

$19.50 - $26.50/hr

Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments. This includes partnering with the Service ...

InstantServe LLC

End User Engineer

Baltimore, MD · On-site

... Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. 5. Collaboration and Knowledge Sharing: • Collaborate ...

Cspire_telapex

End User Specialist

Ridgeland, MS

The End User Support Specialist will serve as the IT Department frontline support for all systems ... Strong analytical skills, self-motivation, and customer focus * Experience level and expectations ...

C Spire

End User Specialist

Ridgeland, MS

The End User Support Specialist will serve as the IT Department frontline support for all systems ... Strong analytical skills, self-motivation, and customer focus * Experience level and expectations ...

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All JobsEnd User Analyst Jobs

End User Analyst information

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$117.5K

How much do end user analyst jobs pay per year?

As of Jun 12, 2026, the average yearly pay for end user analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

How much does an IT analyst earn?

An End User Analyst's salary typically ranges from $50,000 to $80,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in larger organizations or tech hubs.

What IT jobs pay 100k a year?

End User Analysts typically do not earn $100,000 annually; however, related IT roles such as IT Managers, Systems Administrators, and Network Architects often have salaries at or above this level. These positions usually require strong technical skills, certifications, and experience working with enterprise systems and support environments.

What are some common challenges End User Analysts face when supporting diverse user groups?

End User Analysts often encounter challenges such as addressing a wide range of technical skill levels among users, managing high volumes of support requests, and troubleshooting both hardware and software issues in varied environments. They must be adept at clear communication and problem-solving, especially when users are frustrated or under time constraints. Balancing quick resolution times with thorough, user-friendly support is a key part of the role, and analysts frequently collaborate with IT teams and other departments to ensure consistent service quality.

What jobs will boom in 2026?

End User Analysts are expected to see growth as organizations increasingly rely on technology support and user experience management. Skills in troubleshooting, software tools, and customer service will be valuable, with demand driven by digital transformation across industries.

Is IT difficult to get a job as a data analyst?

Getting a job as a data analyst can be competitive, but having strong skills in data analysis tools like Excel, SQL, and visualization software, along with relevant certifications or a degree, can improve your chances. Entry-level positions are often available, but experience and technical proficiency are important for more advanced roles.

What is an End User Analyst?

An End User Analyst is an IT professional responsible for providing technical support and assistance to end users within an organization. They troubleshoot hardware and software issues, install and configure computer systems, and ensure that employees can effectively use technology tools. End User Analysts also document issues, create user guides, and may train staff on new applications or systems. Their goal is to minimize downtime and help users resolve technical problems quickly. This role is crucial for maintaining productivity and smooth operations in any business environment.

What are the key skills and qualifications needed to thrive as an End User Analyst, and why are they important?

To thrive as an End User Analyst, you need strong troubleshooting abilities, knowledge of computer systems, and typically an associate's or bachelor's degree in information technology or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are often required. Excellent communication, patience, and problem-solving skills help you effectively support users and manage technical issues under pressure. These skills and qualifications are crucial for ensuring smooth IT operations, minimizing downtime, and delivering high-quality user support.
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End User Analyst jobs near you
Infographic showing various End User Analyst job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 5% Temporary, and 26% Contract. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $112,421 per year, or $54 per hour.

End User Support Specialist

Hirekeyz Inc

Andrews, MD • On-site

Contractor

Posted 3 days ago

Job description

Role: End User Support Specialist

Location: Joint Base Andrews, MD (On-site)

Duration: Long Term Contract

Active Secret Security Clearance

Position Summary:

The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. This role is responsible for providing technical support and troubleshooting assistance to users of the CMTARS system and associated OpenText platforms. The End User Support Specialist will serve as the primary point of contact for user-reported issues, assisting with incident triage, issue resolution, and system support. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.

Primary Responsibilities:

  • Serve as the primary point of contact for triaging and evaluating incoming incident reports related to the CMTARS system.
  • Respond to requests for troubleshooting assistance via phone, email, or Microsoft Teams within 48 hours of request receipt.
  • Provide technical support to users experiencing issues with OpenText-based applications and system functionality.
  • Troubleshoot and resolve application, system access, and user interface issues.
  • Escalate complex issues to appropriate technical teams including system administrators or software developers as necessary.
  • Track and report all incidents using the System Change Request and Issue Log Tracker (A005).
  • Maintain detailed documentation of user support activities, issue resolution steps, and system incidents.
  • Verify, monitor, and maintain the list of cleared users and associated system licenses (A006) to ensure appropriate access controls.
  • Assist users with system navigation, troubleshooting, and general operational guidance.
  • Coordinate with project teams to identify recurring issues and recommend improvements to system functionality and user experience.
  • Support testing activities and validation of system changes from an end-user perspective.
  • All other duties as assigned by management.

Skills and Qualifications:

  • Experience supporting OpenText enterprise content management platforms.
  • Strong troubleshooting and diagnostic skills related to enterprise applications and user environments.
  • Ability to triage incidents, prioritize support requests, and track issues to resolution.
  • Experience using incident tracking systems, ticketing systems, or issue tracking logs.
  • Strong customer service and communication skills when assisting users with technical issues.
  • Ability to clearly explain technical concepts to non-technical users.
  • Experience supporting applications within secure DoD or federal environments.
  • Strong organizational skills with the ability to maintain accurate incident logs and user records.
  • Ability to work collaboratively with system administrators, developers, and project management staff.

Required Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
  • Minimum five (5) years of experience supporting OpenText products and enterprise user support environments.
  • Experience providing technical troubleshooting and application support in a federal or DoD environment.
  • Experience managing and tracking system incidents using issue tracking tools or support logs.
  • Experience maintaining system user lists, permissions, and license tracking.

Required Certifications:

  • Security+ Certification (DoD 8570.01-M compliance).
  • OpenText Business Consultant Certification or demonstrated working knowledge of OpenText platforms.

Clearance Requirement:

  • Active Secret Security Clearance issued by the U.S. Department of Defense.
  • Clearance must be maintained throughout the duration of employment supporting the contract.