Employee Experience Program Manager Jobs in Riverside, CA

Clear Behavioral Health is dedicated to supporting individuals facing mental health and substance use challenges through compassionate, holistic, and evidence-based care. We provide a full continuum of services, including detox, dual diagnosis treatment, residential and outpatient programs, and specialized mental health services, all delivered by a multidisciplinary team of experienced clinicians and support professionals. Our person-centered approach focuses on treating the whole individual, while empowering clients with the tools, structure, and support needed to achieve long-term recovery and lasting stability

Summary of Position

The Program Manager supports the day-to-day operations of the program, ensuring the effective delivery of high-quality clinical treatment. This role is responsible for assisting program staff, maintaining compliance with regulatory standards, and fostering a safe and efficient environment for employees, clients, and visitors. The Program Manager works closely with leadership to implement best practices, support staff development, and oversee program logistics.

Program Operations & Compliance

• Support the Program Director in overseeing daily program operations and ensuring smooth workflow across departments.

• Assist in maintaining compliance with Joint Commission (JCAHO) standards and State of California regulations.

• Monitor program schedules to ensure clients meet treatment requirements.

• Maintain accurate and timely documentation related to program activities and client services.

Staff Supervision & Development

• Provide guidance, support, and training to program staff, including counselors and therapists.

• Assist with performance evaluations and provide feedback to improve service quality.

• Participate in weekly treatment planning meetings and ensure effective coordination of care.

• Support the hiring, onboarding, and training of new staff.

Client & Referral Coordination

• Ensure seamless communication with referral sources, outside treatment agencies, and sober living facilities.

• Facilitate communication between clients, families, and program staff to enhance treatment outcomes.

• Assist with intervention efforts as needed for client crises or at-risk situations.

Administrative & Facility Oversight

• Work with the Program Director and Clinical Director to maintain program effectiveness and address operational needs.

• Monitor facility maintenance to ensure compliance with company standards and safety regulations.

• Assist in coordinating external facilitators for clinical and experiential group sessions.

• Oversee documentation and communication logs for accuracy and program compliance.

Other Responsibilities

• Participate in on-call rotation for clinical emergencies as needed.

• Review and verify staff timecards before payroll submission.

• Support continuous program improvements and implement best practices under the direction of leadership.

• Perform other duties as assigned by the Program Director or Operations Director.

Education & Experience

• Substance Use Disorder Certified Counselor (SUDCC), Registered Addiction Counselor (RAC) registration credential or equivalent preferred.

• 3+ years of experience in behavioral health, addiction treatment, or mental health services.

• Valid Cardiopulmonary Resuscitation ("CPR") and First Aid Card.

• Successful clearance of pre-employment health screening.

• Current Tuberculosis ("TB") or X-Ray clearance.

• Successful clearance of Department of Health Care Services ("DHCS") and Guardian.

Required Skills/Abilities:

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong organizational and project management skills.

• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.

• Proficient in budget management and financial analysis.

• Ability to prioritize tasks and to delegate them when appropriate.

• Familiarity with facility management software and tools.

• Experience with sustainability practices in facility management.

Pay: $25.00 - $30.00 per hour

Schedule: Monday through Friday(12-830pm) fully on-site.

Benefits:

• Medical, dental, and vision insurance
• Life and disability coverage
• Retirement plan
• Paid sick, time off, and holidays
• Employee Assistance Program
• Professional development opportunities
• Other company - sponsored wellness or support programs