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Email Response Jobs (NOW HIRING)

Collin Street Bakery

Customer Service

Corsicana, TX · On-site

$14.25 - $19.25/hr

Customer service quality, Call/chat/email response times, Order-entry accuracy, Productivity, Attendance and schedule adherence, Customer satisfaction, Ability to follow procedures, Teamwork and ...

Regency Pullman

Receptionist

Pullman, WA · On-site

$15.75 - $20.75/hr

Provide clerical support to all departments including email response to inquiries. * Monitoring visitors access. * Maintain strict confidentiality with personnel, residents, and management issues

Regency Pullman

Receptionist

Pullman, WA · On-site

$15.75 - $20.75/hr

Provide clerical support to all departments including email response to inquiries. * Monitoring visitors access. * Maintain strict confidentiality with personnel, residents, and management issues

Collin Street Bakery

Customer Service

Corsicana, TX · On-site

$14.25 - $19.25/hr

... emails accurately and professionally. - Research customer questions and provide appropriate resolutions. - Process order-related requests and updates. - Maintain appropriate response times and ...

Bascom Maple Farms Inc

Production Team Member

NH · On-site

$18.50/hr

When you apply, you will receive an automated email response confirming your application; please locate this email as further communications will go to the same destination. We look forward to ...

Regency Pullman

Receptionist

Pullman, WA · On-site

$18.50 - $19.50/hr

Provide clerical support to all departments including email response to inquiries * Monitoring visitors access * Maintain strict confidentiality with personnel, residents, and management issues

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

... 2-hour email response time Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes Monitor and respond to questions through company chat ...

Bascom Maple Farms Inc

Production Team Member

Alstead, NH · On-site

$13.25 - $16.50/hr

When you apply, you will receive an automated email response confirming your application; please locate this email as further communications will go to the same destination. We look forward to ...

Pals Inc

Board Certified Behavior Analyst

El Monte, CA · On-site

$95K - $145K/yr

Supportive, mission-driven team culture Apply Now Submit your resume and cover letter now via email response to this announcement. PALS, Inc. is an equal opportunity employer. We celebrate diversity ...

Bascom Maple Farms

Production Team Member

Alstead, NH

$13.25 - $16.50/hr

When you apply, you will receive an automated email response confirming your application; please locate this email as further communications will go to the same destination. We look forward to ...

PALS, Inc.

Board Certified Behavior Analyst

El Monte, CA · On-site

$74K - $90K/yr

Supportive, mission-driven team culture Apply Now Submit your resume and cover letter now via email response to this announcement. PALS, Inc. is an equal opportunity employer. We celebrate diversity ...

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Email Response information

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$71.5K

$102.7K

$145.5K

How much do email response jobs pay per year?

As of Sep 13, 2026, the average yearly pay for email response in the United States is $102,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is an email response?

An Email Response job involves managing and replying to customer or client emails on behalf of a company. This role requires clear communication, professionalism, and attention to detail to ensure inquiries are addressed accurately and efficiently. Responsibilities may include handling customer support requests, providing product or service information, and resolving issues. Strong writing skills and familiarity with email management tools are often required for success in this role.

What are the main responsibilities of an email response professional during a typical workday?

As an Email Response professional, your primary responsibility is to review, prioritize, and respond to a high volume of incoming emails from customers or clients, ensuring all inquiries and concerns are addressed promptly and accurately. You may also need to collaborate with other departments to resolve complex questions, document interactions in CRM systems, and follow company protocols for handling confidential or sensitive information. Additionally, you could be involved in updating templates or FAQs to improve efficiency and consistency in responses. This role often requires strong organizational skills and the ability to stay calm under pressure, especially during peak periods.

What are the key skills and qualifications needed to thrive in the email response position, and why are they important?

To thrive in an Email Response role, you need strong written communication skills, attention to detail, and proficiency in managing high-volume correspondence, typically supported by experience in customer service or administrative positions. Familiarity with customer relationship management (CRM) software, email platforms, and sometimes ticketing systems is often required. Excellent time management, professionalism, and problem-solving skills help set top performers apart. These strengths ensure timely, accurate, and courteous responses, leading to higher customer satisfaction and efficient workflow.

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Infographic showing various Email Response job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $102,749 per year, or $49.4 per hour.

Security Incident Response Engineer

Atlanta, GA

Acrisure, LLC
Insurance Services • 5 - 10K employees
Learn more about Acrisure, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Acrisure rating

7.5

Company rating: 7.5 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

The Security Incident Response Engineer is responsible for detecting, investigating, containing, eradicating, and recovering from cybersecurity incidents across Acrisure's global environment. This role serves as a key member of the Security Operations team and works closely with Infrastructure, Cloud, Identity, Workplace Technology, Legal, Privacy, Human Resources, and business stakeholders to rapidly respond to security threats and reduce organizational risk. 

The engineer leverages enterprise security technologies including EDR, SIEM, cloud security platforms, email security solutions, threat intelligence, and security automation tooling to identify and respond to attacks impacting endpoints, identities, cloud environments, applications, and data. This position combines hands-on incident response, threat hunting, detection tuning, forensic investigation, and continuous improvement activities. 

Success in this role means rapidly detecting and containing threats before they become business-impacting events, continuously improving the organization's ability to respond to attacks, and driving measurable reductions in response times, incident severity, and operational risk. 

Responsibilities:

Incident Response Operations 

  • Investigate and respond to cybersecurity incidents involving endpoints, identities, cloud platforms, email systems, applications, data, and network infrastructure. 
  • Perform incident triage, severity classification, impact analysis, containment, eradication, and recovery activities. 
  • Execute cyber incident response procedures and escalation processes in accordance with the Cyber Incident Response Plan (CIRP). 
  • Coordinate response efforts across Security, Infrastructure, Cloud, IAM, Workplace Technology, Legal, Privacy, Human Resources, and business teams. 
  • Support major incident management activities and provide technical leadership during active security events. 
  • Maintain detailed incident records, timelines, evidence, findings, and lessons learned. 

Threat Detection and Investigation 

  • Analyze alerts generated by EDR, SIEM, MDR, email security, cloud security, deception, and threat intelligence platforms. 
  • Validate suspicious activity to distinguish true security incidents from false positives. 
  • Perform root cause analysis to identify attack vectors, affected assets, compromised accounts, and attacker activities. 
  • Conduct proactive threat hunting to identify indicators of compromise, adversary behaviors, and emerging threats. 
  • Leverage MITRE ATT&CK techniques to improve detection and investigative effectiveness. 

Digital Forensics and Evidence Collection 

  • Collect, preserve, and analyze system, endpoint, cloud, email, and identity-related evidence. 
  • Perform log analysis, forensic triage, malware investigation, and timeline reconstruction. 
  • Support legal, regulatory, audit, and compliance investigations as required. 
  • Maintain evidence handling and chain-of-custody procedures where applicable. 

Security Engineering and Continuous Improvement 

  • Develop and maintain incident response playbooks, investigation procedures, and operational runbooks. 
  • Recommend detection improvements, new use cases, automations, and response capabilities. 
  • Tune security alerts and detection logic to improve fidelity and reduce false positives. 
  • Assist in the implementation and improvement of SOAR workflows and automated response capabilities. 
  • Participate in tabletop exercises, incident simulations, and purple team activities. 

Metrics and Reporting 

  • Track and report operational metrics including:  
  • Mean Time to Detect (MTTD) 
  • Mean Time to Respond (MTTR) 
  • Incident volume 
  • Severity trends 
  • Containment effectiveness 
  • Detection fidelity 
  • Produce incident reports, executive summaries, and post-incident reviews. 
  • Identify recurring trends and recommend corrective actions. 

Collaboration and Enablement 

  • Partner with Security Engineering teams to improve telemetry, monitoring, and investigative capabilities. 
  • Work with Vulnerability Management and Exposure Management teams on remediation activities resulting from incidents. 
  • Provide guidance and mentorship to analysts and junior responders. 
  • Participate in after-hours incident response and on-call rotations as required. 

Education and Experience:

  • Bachelor’s degree in Computer Science, Information Security, Cybersecurity, or related discipline (or equivalent experience). 
  • Minimum 3 years of progressive information security experience. 
  • Strong understanding of incident response methodologies, attack lifecycle, and containment strategies. 
  • Experience with one or more EDR platforms such as Microsoft Defender for Endpoint, SentinelOne, CrowdStrike, or equivalent. 
  • Experience with SIEM technologies such as Microsoft Sentinel, Google SecOps, Splunk, QRadar, or similar platforms. 
  • Knowledge of Microsoft 365, Entra ID, Active Directory, and cloud security concepts. 
  • Understanding of MITRE ATT&CK, threat intelligence, and threat hunting methodologies. 
  • Familiarity with Windows, Linux, and macOS operating systems. 
  • Ability to analyze logs, indicators of compromise (IOCs), and attacker techniques. 
  • Experience with PowerShell, Python, KQL, or other scripting/query languages. 

#LI-CH1

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

  • … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

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