SummaryAs a Fleet Specialty Support Division Director, you will provide executive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services.
Location of Position: GSA, Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center.We are currently filling one vacancy, but additional vacancies may be filled as needed.
Learn more about this agencyDutiesHelp
Position can be filled in any of the following locations: Monterey Park, CA; Hartford, CT; Cocoa, FL; Manchester, NH; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Fort Worth, TX; Lakewood, CO; San Francisco, CA; Tacoma, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN.
The Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center is responsible for providing safe, reliable, low-cost fleet management solutions for customers to effectively and efficiently meet their missions and mandates.
As a Fleet Specialty Support Division Director, you will provideexecutive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services delivered to Federal agencies and authorized users within an assigned customer area.
You will perform the following duties:
- Provide executive oversight and strategic direction for the delivery of GSA Fleet customer support service across all customer segments, including Military, Civilian, and Specialty agencies; overseeing support for the full lifecycle of fleet products and services, including vehicle ownership, leasing solutions, maintenance coordination, reporting, utilization and lifecycle management.
- Serve as a senior advisor on operational performance, customer satisfaction, and emerging trends that affect fleet service delivery; providing recommendations on customer support strategy, service enhancements, and program adjustments to improve compliance, efficiency, and customer satisfaction.
- Develop and monitor service performance standards, including response times, accuracy of transactions, and resolution of customer inquiries; supporting agency readiness and operational continuity by proactively anticipating customer needs and providing tailored solutions.
- Collaborate with internal and external stakeholders to align resources, streamline workflows and ensure agency-specific requirements are addressed; builds and maintains strong, strategic relationships with agency leadership to ensure fleet support services are aligned with mission requirements and tailored to customer priorities. Monitor regulatory and policy developments to ensure compliance in all customer support operations.
- Provide leadership and direction through subordinate managers and supervisors who oversee the customer support operations; ensures that managers communicate clearly and consistently with employees regarding priorities, objectives, performance standards, and service expectations to ensure workload is effectively managed and work is executed in compliance with policies, regulations, and customer commitments.
RequirementsHelp
Conditions of employment- Direct Deposit of salary check to financial organization required.
- Meet all eligibility criteria within 30 days of the closing date
- Register with the Selective Service if you are a male born after 12/31/1959
- Meet time-in-grade within 30 days of the closing date, if applicable
- US Citizenship or National (Residents of American Samoa and Swains Island)
If selected, you must meet the following conditions:
- Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 5 investigation level). You must be granted this clearance before you can start the job.
- Any applicant tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Appointment to the position will be contingent upon a
negative drug test result.
- Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
- Serve a one year supervisory or managerial probationary period, if required.
QualificationsFor each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
The
GS-15 salary range starts at
$147,945.00 per year.
To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service.
Specialized experience is experience assisting with the planning, directing, and execution of all fleet management programs and operational functions. Such experience must include:
- Planning and determining the appropriate vehicle needs and requirements for diverse customer agencies (e.g., lifecycle management, fleet optimization, and cost-efficiency strategies);
- Building and maintaining strong relationships with stakeholders across various organizations (e.g., senior executives, acquisition partners, and external vendors) to support mission delivery and enterprise-wide outcomes;
- Providing strategic direction and oversight into customer-facing fleet operations and services (e.g., performance management, service delivery metrics, and continuous process improvement initiatives);
- Leading, mentoring, and/or managing diverse and multidisciplinary fleet management teams (e.g., setting performance expectations for the workforce, developing workforce capabilities for the team, and fostering a high-performance culture); AND
- Managing large-scale fleet programs with national scope, including oversight of multiple locations, customers, or business lines.
EducationThis job does not have an education qualification requirement.
Additional informationCandidates will not be hired based on their race, sex, color, religion, or national origin.
Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.
Relocation-related expenses are not approved and will be your responsibility.
On a case-by-case basis, the following incentives may be approved:
- Recruitment incentive if you are new to the federal government
- Relocation incentive if you are a current federal employee
- Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 11 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Flexible work schedules
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.