ZipRecruiter

Log In

1

Email Response Jobs in Ohio (NOW HIRING)

LSI Industries

Customer Service Representative

Cincinnati, OH · On-site

$15.25 - $21/hr

Provide professional, timely and accurate phone and e-mail response to customer, agency and internal departmental requests. * Resolve order discrepancies through communication with sales agency and ...

Truvani

Direct Response Copywriter - REMOTE

Columbus, OH · Remote

$75K - $105K/yr

Direct Response Copywriter for Truvani Remote (U.S.-based required) | Full-Time | Reports to ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...

Truvani

Direct Response Copywriter - REMOTE

Columbus, OH · On-site +1

$75K - $105K/yr

Direct Response Copywriter for Truvani Remote (U.S.-based required) | Full-Time | Reports to ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Fleet Response Call Center Representative Fleet Response's mission is to provide innovative and ... Backs up all fax/email claims submitted * Communicates with all contacts in a highly professional ...

Fleet Response

Third Party Claims Specialist

Hudson, OH · On-site

$19/hr

Join the Fleet Response Team Fleet Response is committed to providing innovative, customer-focused ... Maintain consistent follow-up on open claims, emails, outstanding documentation, and action items ...

Fleet Response

Subrogation Support Specialist

Hudson, OH · On-site

$19 - $22/hr

Join the Fleet Response Team Fleet Response is committed to providing innovative, customer-focused ... Basic computer proficiency, including Microsoft Office, email, internet, and business software ...

next page

Showing results 1-20

All JobsEmail Response JobsEmail Response Jobs in Ohio

Email Response information

What is an email response?

An Email Response job involves managing and replying to customer or client emails on behalf of a company. This role requires clear communication, professionalism, and attention to detail to ensure inquiries are addressed accurately and efficiently. Responsibilities may include handling customer support requests, providing product or service information, and resolving issues. Strong writing skills and familiarity with email management tools are often required for success in this role.

What are the main responsibilities of an email response professional during a typical workday?

As an Email Response professional, your primary responsibility is to review, prioritize, and respond to a high volume of incoming emails from customers or clients, ensuring all inquiries and concerns are addressed promptly and accurately. You may also need to collaborate with other departments to resolve complex questions, document interactions in CRM systems, and follow company protocols for handling confidential or sensitive information. Additionally, you could be involved in updating templates or FAQs to improve efficiency and consistency in responses. This role often requires strong organizational skills and the ability to stay calm under pressure, especially during peak periods.

What are the key skills and qualifications needed to thrive in the email response position, and why are they important?

To thrive in an Email Response role, you need strong written communication skills, attention to detail, and proficiency in managing high-volume correspondence, typically supported by experience in customer service or administrative positions. Familiarity with customer relationship management (CRM) software, email platforms, and sometimes ticketing systems is often required. Excellent time management, professionalism, and problem-solving skills help set top performers apart. These strengths ensure timely, accurate, and courteous responses, leading to higher customer satisfaction and efficient workflow.

What are the most commonly searched types of Email Response jobs in Ohio?

The most popular types of Email Response jobs in Ohio are:

What are popular job titles related to Email Response jobs in Ohio?

For Email Response jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Email Response jobs in Ohio look for?

The top searched job categories for Email Response jobs in Ohio are:

What cities in Ohio are hiring for Email Response jobs?

Cities in Ohio with the most Email Response job openings:

Email Response jobs near you
Infographic showing various Email Response job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Customer Service Representative

LSI Industries, Inc.

Cincinnati, OH • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Build your Career with an Industry Leader

Headquartered in Cincinnati, LSI is a publicly held company traded over the NASDAQ Stock Exchange under the symbol LYTS. The company manufactures advanced lighting, graphics, and display solutions across strategic vertical markets. The company’s American-made products, which include non-residential indoor and outdoor lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance the consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company employs approximately 3,000 people at 23 manufacturing plants in the U.S. and Canada. Additional information about LSI is available at www.lsicorp.com.

We are looking for Customer Service Representative to support our team at our corporate location in Cincinnati, Ohio.

Summary:

The Customer Service Representative processes purchase orders received via fax and e-mail by accurately entering sales orders into computer system. Assist customers and sales representatives via phone or e-mail with order status inquiries, product selection, replacement parts, and basic trouble shooting by performing the following duties. This is a full-time position. To improve communication, collaboration and teamwork, remote work is not available.

Essential Duties and Responsibilities:

ORDER ENTRY

  • Receive and route written purchase orders via fax, e-mail, EDI, or mail.
  • Provide written confirmation of order receipt upon request.
  • Enter, review and edit orders timely, completely and accurately.
  • Enter, monitor and follow-up on unclear order information, special product requests and products requiring item loading (511, 711, and 911’s) revising order as details are clarified and completed.
  • Obtain credit card purchase information and coordinate the processing with CSR contacts.
  • Provide written Order Acknowledgment.
  • Receive and process written order change requests coordinating details with manufacturing and shipping and send out revised Order Acknowledgment.

ORDER MANAGEMENT

  • Provide professional, timely and accurate phone and e-mail response to customer, agency and internal departmental requests.
  • Resolve order discrepancies through communication with sales agency and/or customer.
  • Process requests for expedites, monitor response and communicate results to sales agency and/or customer.
  • Monitor assigned shipping dates to comply with published lead times.
  • Provide shipping information and proof of delivery upon request.
  • Assist in delivery process - communicate with carrier, sales agency, and customer to resolve problems as required.
  • Communicate with and assist Drop-Ship Coordinator on all drop-shipments and buyout orders.
  • Coordinate order cancellations with manufacturing to determine status of order production, apply required restocking fees, and process cancellation as required.
  • Coordinate export shipping procedures: brokerage issues, invoices, and special freight handling.
  • Monitor and coordinate multi-plant orders.
  • Document all order related transactions in the system according to procedures.

ACCOUNT MANAGEMENT

  • Provide pricing and product availability information.
  • Coordinate requests for new customer accounts with designated C.S. contacts and with credit department.
  • Relay sales agency issues for resolution: commissions, specification registration, territory splits, and concessions.
  • Investigate customer account debits and assists accounting with collections.
  • Process sales agency sample orders.

POST SALES (POST SHIPMENT)

  • Coordinate Return Goods Authorization (RGA) with RMA Coordinators.
  • Enter replacement and missing part orders, or relay them to Field Service.
  • Enter miscellaneous charges such as freight, re-consignment, palletize, etc.
  • Enter credit/rebill, and commission adjustment for incorrect pricing, due to LSI, rep, or customer error, etc.
  • Miscellaneous Activities
  • Electronic and paper file management.
  • Attend product training as available.
  • Documents and reports continuous process improvement ideas.
  • Other duties as assigned.

Benefits:

  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

EEOC

LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#ZR