Incident Response Manager
Atlanta, GA ยท On-site
We are expanding our Incident Response leadership team with a hands-on technical manager who ... Strong understanding of identity security (Entra ID, Okta), email security (M365, Proofpoint), and ...
Atlanta, GA ยท On-site
We are expanding our Incident Response leadership team with a hands-on technical manager who ... Strong understanding of identity security (Entra ID, Okta), email security (M365, Proofpoint), and ...
Atlanta, GA ยท On-site
We are expanding our Incident Response leadership team with a hands-on technical manager who ... Strong understanding of identity security (Entra ID, Okta), email security (M365, Proofpoint), and ...
The GCS Incident Response Coordinator is a critical role in addressing immediate large scale ... Respond to employee inquiries via chat, email, and internal reports, ensuring high-quality support.
The GCS Incident Response Coordinator is a critical role in addressing immediate large scale ... Respond to employee inquiries via chat, email, and internal reports, ensuring high-quality support.
Atlanta, GA ยท On-site +1
$65 - $70/hr
Strong understanding of direct response marketing principles, web and email production, URL structures, UTM tracking, campaign documentation, and deployment processes. * Advanced proficiency with ...
New
Atlanta, GA ยท On-site +1
$65 - $70/hr
Strong understanding of direct response marketing principles, web and email production, URL structures, UTM tracking, campaign documentation, and deployment processes. * Advanced proficiency with ...
New
Atlanta, GA ยท On-site
$52K/yr
The GCS Incident Response Coordinator is a critical role in addressing immediate large scale ... Respond to employee inquiries via chat, email, and internal reports, ensuring high-quality support.
Atlanta, GA ยท On-site
$52K/yr
The GCS Incident Response Coordinator is a critical role in addressing immediate large scale ... Respond to employee inquiries via chat, email, and internal reports, ensuring high-quality support.
Atlanta, GA ยท On-site +1
$75K - $105K/yr
Direct Response Copywriter for Truvani Remote (U.S.-based required) | Full-Time | Reports to ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
Atlanta, GA ยท On-site +1
$75K - $105K/yr
Direct Response Copywriter for Truvani Remote (U.S.-based required) | Full-Time | Reports to ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
Atlanta, GA ยท Remote
$75K - $105K/yr
Direct Response Copywriter for Truvani Remote (U.S.-based required) | Full-Time | Reports to ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
Atlanta, GA ยท Remote
$75K - $105K/yr
Direct Response Copywriter for Truvani Remote (U.S.-based required) | Full-Time | Reports to ... Write email campaigns, social captions, product copy, and other brand content, ensuring Truvani ...
Make follow-up calls and e-mail responses as necessary. Assist in the lease renewal process performing duties as assigned by the General Manager or Assistant Manager. Open and secure models and "show ...
Make follow-up calls and e-mail responses as necessary. Assist in the lease renewal process performing duties as assigned by the General Manager or Assistant Manager. Open and secure models and "show ...
$15.75 - $18.50/hr
Make follow-up calls and e-mail responses as necessary. Assist in the lease renewal process performing duties as assigned by the General Manager or Assistant Manager. Open and secure models and "show ...
$15.75 - $18.50/hr
Make follow-up calls and e-mail responses as necessary. Assist in the lease renewal process performing duties as assigned by the General Manager or Assistant Manager. Open and secure models and "show ...
Atlanta, GA ยท On-site
... email responses, card deck leads, Internet Web sites, and other sources, Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Sales ...
New
Quick apply
Atlanta, GA ยท On-site
... email responses, card deck leads, Internet Web sites, and other sources, Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Sales ...
New
Atlanta, GA ยท On-site +1
... email responses, card deck leads, Internet Web sites, and other sources, Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Sales ...
Atlanta, GA ยท On-site +1
... email responses, card deck leads, Internet Web sites, and other sources, Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Sales ...
We're looking for a direct response copywriter who can own messaging strategy across a client pod ... The bulk of your day is writing - ad scripts, body copy, emails, funnel pages, or long-form ...
We're looking for a direct response copywriter who can own messaging strategy across a client pod ... The bulk of your day is writing - ad scripts, body copy, emails, funnel pages, or long-form ...
Atlanta, GA ยท On-site +1
We're looking for a direct response copywriter who can own messaging strategy across a client pod ... The bulk of your day is writing - ad scripts, body copy, emails, funnel pages, or long-form ...
Atlanta, GA ยท On-site +1
We're looking for a direct response copywriter who can own messaging strategy across a client pod ... The bulk of your day is writing - ad scripts, body copy, emails, funnel pages, or long-form ...
Roswell, GA ยท On-site
Dispatchers will proficiently monitor and respond to calls and emails using established call ... AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...
Roswell, GA ยท On-site
Dispatchers will proficiently monitor and respond to calls and emails using established call ... AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...
Dispatchers will proficiently monitor and respond to calls and emails using established call ... AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...
Dispatchers will proficiently monitor and respond to calls and emails using established call ... AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Quick apply
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Quick apply
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
Our platform protects email, data, applications, and networks with innovative solutions, and a ... Chairs the incident response function for customer engagements, providing leadership and direction ...
$60.4K - $66.1K
19% of jobs
$67.6K is the 25th percentile. Wages below this are outliers.
$66.1K - $71.7K
21% of jobs
The median wage is $75.7K / yr.
$71.7K - $77.4K
14% of jobs
$77.4K - $83.1K
0% of jobs
$83.1K - $88.8K
5% of jobs
$88.8K - $94.5K
6% of jobs
$94.5K - $100.1K
7% of jobs
$101.6K is the 75th percentile. Wages above this are outliers.
$100.1K - $105.8K
6% of jobs
$105.8K - $111.5K
6% of jobs
$111.5K - $117.2K
7% of jobs
$117.2K - $122.9K
6% of jobs
$60.4K
$86.8K
$122.9K
An Email Response job involves managing and replying to customer or client emails on behalf of a company. This role requires clear communication, professionalism, and attention to detail to ensure inquiries are addressed accurately and efficiently. Responsibilities may include handling customer support requests, providing product or service information, and resolving issues. Strong writing skills and familiarity with email management tools are often required for success in this role.
To thrive in an Email Response role, you need strong written communication skills, attention to detail, and proficiency in managing high-volume correspondence, typically supported by experience in customer service or administrative positions. Familiarity with customer relationship management (CRM) software, email platforms, and sometimes ticketing systems is often required. Excellent time management, professionalism, and problem-solving skills help set top performers apart. These strengths ensure timely, accurate, and courteous responses, leading to higher customer satisfaction and efficient workflow.
As an Email Response professional, your primary responsibility is to review, prioritize, and respond to a high volume of incoming emails from customers or clients, ensuring all inquiries and concerns are addressed promptly and accurately. You may also need to collaborate with other departments to resolve complex questions, document interactions in CRM systems, and follow company protocols for handling confidential or sensitive information. Additionally, you could be involved in updating templates or FAQs to improve efficiency and consistency in responses. This role often requires strong organizational skills and the ability to stay calm under pressure, especially during peak periods.

Full-time
Re-posted 16 hours ago
Company Overview
Fortuna Cysec delivers unified cybersecurity operations through TheFense platform—our integrated MDR, SIEM, EDR, and response ecosystem designed for regulated industries, nonprofits, healthcare, education, and mission-driven organizations. Our global SOC/NOC operates 24×7×365, providing real-time visibility, rapid containment, and deep technical expertise across diverse customer environments.
We are expanding our Incident Response leadership team with a hands-on technical manager who thrives in fast-moving investigations and can guide customers through their most critical security events.
Role Summary
The Cybersecurity Incident Response Manager leads and directly participates in high-severity investigations across Fortuna Cysec’s customer base. This role blends technical depth, operational leadership, and customer-facing communication. You will serve as the senior escalation point for complex incidents, drive containment and remediation, and strengthen TheFense platform’s detection and response capabilities.
Lead and Execute Incident Response
· Command all phases of incident response—triage, investigation, containment, eradication, and recovery—while performing hands-on technical analysis.
· Analyze EDR telemetry, SIEM alerts, network logs, cloud audit logs, and identity events across Microsoft, AWS, and hybrid environments.
· Execute containment actions including endpoint isolation, identity disablement, MFA resets, OAuth token revocation, and firewall/network segmentation changes.
· Conduct forensic acquisition and analysis using Velociraptor, KAPE, FTK, EnCase, and Volatility.
· Reverse-engineer or sandbox suspicious binaries/scripts to determine behavior and impact.
· Lead hypothesis-driven threat hunts mapped to MITRE ATT&CK using TheFense’s unified telemetry.
Strengthen IR Operations
· Oversee daily IR operations across global SOC/NOC teams, ensuring SLA adherence and seamless follow-the-sun handoffs.
· Review and enhance IR playbooks, runbooks, and automated response actions within TheFense.
· Ensure high-quality incident documentation, evidence handling, and customer-ready reporting.
· Conduct root-cause analysis and deliver technically detailed post-incident reviews.
· Partner with engineering to refine detection logic, reduce false positives, and improve automation.
Engage Directly with Customers
· Serve as the technical authority during active breaches, guiding CISOs, IT directors, and executive stakeholders.
· Deliver clear, concise briefings that include attack path analysis, forensic findings, and prioritized remediation steps.
· Support customer teams with hands-on remediation across identity, cloud, endpoint, and email ecosystems.
· Provide strategic recommendations aligned with NIST, CIS Controls, and Fortuna Cysec best practices.
Advance Threat Intelligence and Detection
· Translate emerging threat intelligence into new detection rules, response playbooks, and threat-hunting queries.
· Validate detection logic through lab testing, simulated attacks, and historical telemetry review.
· Identify detection gaps and collaborate with TI teams to enrich investigations with IOCs and adversary behavior patterns.
Build Team and Platform Maturity
· Mentor analysts across global SOC/NOC teams in IR, forensics, cloud investigations, and threat hunting.
· Develop internal tooling and automation using Python or PowerShell.
· Participate in tabletop exercises, purple-team engagements, and breach simulations.
· Contribute to the evolution of TheFense platform by evaluating new telemetry sources and response capabilities.
Required Qualifications
Preferred Qualifications
Fortuna Cysec is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.