Energy Customer Care Agent (Work From Home)
Location: New Jersey (Remote), must reside in the state of New Jersey
Schedule: Monday-Friday 8:00 am-5:00 pm
Pay Rate: $17.66 an hour
Position Overview
We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs.
Key Responsibilities
ยท Review and process energy efficiency incentive applications for accuracy and eligibility
ยท Finalize approved energy applications and ensure accurate payment processing
ยท Provide inbound and outbound customer support via phone and online chat
ยท Assist applicants and program participants with program questions and application status
ยท Perform back-office processing support for utility clients and their customers
ยท Maintain a high level of accuracy while managing repetitive data and detailed information
Required Skills & Qualifications
ยท Strong attention to detail and ability to focus on repetitive data-driven tasks
ยท Excellent customer service and communication skills (verbal and written)
ยท Ability to work independently in a remote environment
ยท Comfort working in a technical or regulated setting
ยท Basic computer proficiency and ability to navigate multiple systems
Preferred Qualifications
ยท Previous customer service, call center, or data processing experience
ยท Experience in utilities, energy efficiency programs, or technical customer support
ยท Familiarity with CRM systems or application processing platforms
Work Environment
ยท Fully remote (work from home)
ยท Structured, process-driven role with consistent daily tasks
ยท Supportive team focused on accuracy, service quality, and customer satisfaction
Why Join Us?
ยท Make a meaningful impact by supporting energy efficiency initiatives
ยท Stable remote work opportunity
ยท Be part of a knowledgeable and dedicated energy services team
Pay Details: $17.66 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity
Employer/Veterans/DisabledMilitary connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.