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Documentation Manager Jobs (NOW HIRING)

NICE

Partner Documentation Manager

Atlanta, GA · On-site

The Partner Documentation Manager will define, standardize, and scale the way we document and communicate processes across the Global Partner Organization. This role translates complex workflows ...

Fusion HCR

Clinical Documentation Manager

Las Vegas, NV

$33.50 - $45/hr

Direct Hire - Clinical Documentation Manager, this is an onsite opportunity, working with our client in Acute Healthcare. Our client, a large healthcare organization, is seeking an experienced ...

Symbotic

Manager, Documentation

Wilmington, MA · Hybrid

What we need As the Manager of Documentation , you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning ...

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How much do documentation manager jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for documentation manager in the United States is $34.99, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $44.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Documentation Manager, and why are they important?

To thrive as a Documentation Manager, you need strong writing, editing, and organizational skills, often supported by a degree in English, communications, or a related field. Familiarity with documentation tools like Microsoft Office, MadCap Flare, Adobe FrameMaker, and content management systems (CMS) is typically required. Leadership, attention to detail, and the ability to collaborate across departments are valuable soft skills in this role. These competencies ensure accurate, accessible, and high-quality documentation that supports both internal teams and end users.

What is the difference between Documentation Manager vs Technical Writer?

AspectDocumentation ManagerTechnical Writer
CredentialsBachelor's degree in technical communication, English, or related field; often requires project management skillsBachelor's degree in technical communication, English, or related field; strong writing skills
Work EnvironmentLeads teams, manages documentation projects, collaborates with multiple departmentsCreates technical content, edits documents, works independently or with small teams
Industry UsageUsed across industries for overseeing documentation processesCommonly employed for producing technical manuals, guides, and documentation

The main difference is that a Documentation Manager oversees the entire documentation process and manages teams, while a Technical Writer focuses on creating and editing technical content. Both roles require strong writing skills and industry knowledge, but the manager role involves leadership and project management responsibilities.

What does a Documentation Manager do?

A Documentation Manager oversees the creation, organization, and maintenance of a company's technical documents, user manuals, and other written materials. They lead teams of writers and editors to ensure that documentation is clear, accurate, and meets the needs of users and stakeholders. Responsibilities often include setting documentation standards, managing content workflows, coordinating with subject matter experts, and ensuring timely updates. Their work ensures that customers and employees have reliable resources to understand and use products or systems effectively.

How does a Documentation Manager typically collaborate with subject matter experts and other departments?

As a Documentation Manager, you will frequently work with subject matter experts (SMEs) from various departments such as engineering, product management, and customer support. Your role involves coordinating with these teams to gather accurate information, clarify technical details, and ensure documentation reflects the latest product updates. Effective communication and relationship-building are key, as you'll facilitate reviews, manage feedback, and align documentation standards across teams. This collaborative process helps ensure that all user guides, manuals, and knowledge bases are both comprehensive and user-friendly.
More about Documentation Manager jobs
What cities are hiring for Documentation Manager jobs? Cities with the most Documentation Manager job openings:
What are the most commonly searched types of Documentation jobs? The most popular types of Documentation jobs are:
What states have the most Documentation Manager jobs? States with the most job openings for Documentation Manager jobs include:
Documentation Manager jobs near you
Partner Documentation Manager

Partner Documentation Manager

NICE

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The Partner Documentation Manager will define, standardize, and scale the way we document and communicate processes across the Global Partner Organization. This role translates complex workflows, partner program mechanics, and system interactions into clear, structured, and usable documentation. You will collaborate with Partner Programs, Operations, Enablement, Sales, and Systems teams to ensure all processes are consistently documented, version-controlled, and aligned to business objectives.
How will you make an impact
• Define standards for process documentation and SOP creation
• Translate complex workflows into clear SOPs, playbooks, and process maps
• Support development of global documentation frameworks and templates
• Capture and document current and future state processes
• Build and maintain process maps across partner lifecycle activities
• Maintain centralized knowledge base documentation
• Align documentation with CRM/PRM systems and workflows
• Document process updates, launches, and system changes
• Create quick-reference guides and enablement content
• Identify gaps and improve documentation quality
Have you got what it takes?
• 2-3 years of experience in technical writing, process documentation or SOP development
• Ability to translate complex concepts into structured, user-friendly documentation
• Experience with process mapping and workflows
• Comfort working with cross-functional stakeholders
• Strong attention to detail and documentation accuracy
• Excellent written and verbal communication skills
• Experience with documentation tools and AI tools (e.g., Confluence, SharePoint, Lucidchart, Claude, Copilot)
• Organized and structured thinker
You will have an advantage if you also have:
• Exposure to partner programs or sales operations
• Familiarity with CRM/PRM systems
• Experience working with global teams
• Basic process improvement understanding
• Knowledge base management experience!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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