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Online Documentation Jobs (NOW HIRING)

... guides, online help systems, knowledge base articles, standard operating procedures, and system documentation. The ideal candidate will possess strong technical writing skills, excellent ...

Life Enrichment Assistant

Moorhead, MN · On-site

$14.75 - $17.75/hr

Maintain online documentation on each resident's activities to recognize those who are not meeting the established activity goals. Must report any deviations from plan and any noticeable changes in ...

Occupational Therapist

Dayton, OH · On-site

$39 - $51.50/hr

Online documentation Responsibilities You will be empowered to make a difference for your patients: performing detailed assessments, creating tailored treatment plans, and working side-by-side with a ...

Processes online recordation of acquisition documents in appropriate counties * Assists with title research at county courthouses in APC Service Territory when online option not available * Assists ...

Occupational Therapist

Dayton, OH · On-site

$39 - $51.50/hr

Online documentation Responsibilities You will be empowered to make a difference for your patients: performing detailed assessments, creating tailored treatment plans, and working side-by-side with a ...

... to online courses. Documentation now has two audiences reading it simultaneously: developers, and the coding agents working on their behalf. The same page has to be skimmable by a human and ...

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Online Documentation information

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How much do online documentation jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for online documentation in the United States is $35.98, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $50.00 per hour, depending on experience, location, and employer.

What is an online documentation specialist?

An Online Documentation job involves creating, managing, and maintaining digital documents, manuals, help guides, and knowledge bases for users. Professionals in this role ensure that information is clear, structured, and accessible, often working with technical writers, designers, and developers. They may use content management systems, documentation tools, and multimedia to improve user understanding. Strong writing, research, and organizational skills are essential for success in this role.

What are the typical daily responsibilities of an online documentation specialist?

Online Documentation specialists are responsible for creating, editing, and maintaining user guides, FAQs, manuals, and knowledge base articles. They often collaborate with product managers, developers, and customer support teams to ensure content is accurate and up to date. Daily duties may include researching technical information, organizing complex processes into easy-to-understand content, and updating online platforms as products or procedures evolve. This role requires ongoing communication and feedback with team members to improve documentation quality and user experience.

What are the key skills and qualifications needed to thrive as an online documentation specialist?

To succeed in Online Documentation, you need excellent written communication skills, strong attention to detail, and proficiency in organizing and presenting technical or procedural information clearly. Familiarity with documentation tools such as Confluence, MadCap Flare, or Microsoft Word, and sometimes certifications in technical writing, are often required. Strong collaboration, problem-solving, and time management skills make you more effective in this role. These abilities are vital for ensuring documentation is accurate, user-friendly, and timely, supporting both internal teams and external users.

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What cities are hiring for Online Documentation jobs?

Cities with the most Online Documentation job openings:

What are the most commonly searched types of Documentation jobs?

The most popular types of Documentation jobs are:

What states have the most Online Documentation jobs?

States with the most job openings for Online Documentation jobs include:

Infographic showing various Online Documentation job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 2% As Needed, 78% Full Time, 16% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $74,847 per year, or $36 per hour.

Documentation Specialist (41075)

Phoenix, AZ

IDEALFORCE LLC
IT Services • 11 - 50 employees

Contractor

Re-posted 22 days ago


Key responsibilities

  • Research, develop, coordinate, and facilitate standard setting, case studies, and other research-based activities related to documentation and enterprise alignment.

  • Review contracts, processes, and develop, revise, and maintain guides, manuals, and forms; ensure proper documentation of all deliverables tied to contract schedules.

  • Record, research, document, and resolve issues related to the quality of deliverables; maintain records and assist in developing and maintaining a documentation library.


Job description

Company Description

IDEALFORCE has a CONTRACT position available immediately for a Documentation Specialist to join our customer in Phoenix AZ. This is an ONSITE contract role. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only Local Candidates for this role.

Job Description

Looking for a highly motivated individual with experience and/or knowledge in the documentation, planning and implementation of service costs, total cost of ownership (TCO), total cost per unit (TCU) and drafting technical documentation for task orders. The primary responsibilities for this position will include: Research - Assist in developing, coordinating, and facilitating standard setting, case studies, and other research-based activities for an enterprise alignment. Analysis- analyze activities related to the extraction, manipulation and analysis of Review - Review contracts, processes and develop, revise/maintain a series of guides, manuals, and form. Documentation - Receive, research, document and resolve quality of all deliverables. Ensure that proper documentation requested are received for deliverables tied to contract schedules. Record Keeping - Ensure methodologies are documented for all steps in the program development process. Maintain appropriate records and assist in the ongoing development and maintenance of a common on-line documentation library/knowledge base of standardized procedures. Maintain meeting notes and document significant events.

Qualifications

What you will bring to the job: Computer Expertise: Strong command of Microsoft Excel Communication: Demonstrated ability to develop and write technical documentation. Ability to synthesize complex data and analyses into compelling written or presentation materials to facilitate decision-making; ability to engage in active listening and draw out key conclusions from colleagues Critical Thinking: ability to process complex issues and perform sound, objective, data-based analysis to draw logical conclusions; consistent application of logical reasoning to identify opportunities and manage risk in a business Quantitative Analysis: analysis of should-cost pricing, variance, cost structure evaluation and modeling, or similar analyses Market and Business Analysis: possession of sound business instincts and analytical capabilities that can be leveraged to generate logically sound conclusions regarding business decisions. Ability to assess services from a holistic perspective for managed services for the state Contract management-Experience in a procurement environment preparing requests for proposal (RFP), understanding contract/procurement policies, procedures and processes Data Analysis: Experience in data extraction using a data warehouse platform Customer Service: Demonstrated ability to effectively articulate the relationship of the program(s) to other work units/programs. Excellent written and verbal communications skills to allow effective communication with upper management, peers, clients and customers; coordinating and staying on-target with a large number of programs and projects simultaneously Strong ability to work independently and prioritize work processes Ability to balance, prioritize and organize multiple tasks. Demonstrated ability to have deep and broad understanding of current and anticipated needs and priorities of internal and external clients.

Additional Information

Additional Information :

- "All your information will be kept confidential according to EEO guidelines". 

- All candidates who are authorized to work in US are encouraged to apply.

- Candidates must clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES:

Email your candidate/s resume to  joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer : 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Idealforce logo

About Idealforce

Sourced by ZipRecruiter

Idealforce is a reputable company headquartered in Austin, TX, United States, that operates within the dynamic technology industry. As indicated by the information derived from its official website, idealforce.com, the company's specialization lies in providing innovative technology solutions and digital services for various business operations. Founded on the principles of excellence, efficiency, and progressive technology, Idealforce has significantly contributed toward shifting the business landscape to a more digital realm.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Year founded

2008

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