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Online Documentation Jobs in Raleigh, NC (NOW HIRING)

AA2IT

Document Management Assistant

Durham, NC

$25/hr

Production Manual (PM) Sorting and staging for uploading into Kenna (Online Documentation Tool) * SDS Collection, sorting and staging - Support Team with the collection, storage, and distribution of ...

AA2IT

Document Management Assistant

Durham, NC · On-site

$25/hr

Production Manual (PM) Sorting and staging for uploading into Kenna (Online Documentation Tool) * SDS Collection, sorting and staging - Support Team with the collection, storage, and distribution of ...

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Online Documentation information

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How much do online documentation jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online documentation in Raleigh, NC is $34.98, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $48.61 per hour, depending on experience, location, and employer.

What is an online documentation specialist?

An Online Documentation job involves creating, managing, and maintaining digital documents, manuals, help guides, and knowledge bases for users. Professionals in this role ensure that information is clear, structured, and accessible, often working with technical writers, designers, and developers. They may use content management systems, documentation tools, and multimedia to improve user understanding. Strong writing, research, and organizational skills are essential for success in this role.

What are the typical daily responsibilities of an online documentation specialist?

Online Documentation specialists are responsible for creating, editing, and maintaining user guides, FAQs, manuals, and knowledge base articles. They often collaborate with product managers, developers, and customer support teams to ensure content is accurate and up to date. Daily duties may include researching technical information, organizing complex processes into easy-to-understand content, and updating online platforms as products or procedures evolve. This role requires ongoing communication and feedback with team members to improve documentation quality and user experience.

What are the key skills and qualifications needed to thrive as an online documentation specialist?

To succeed in Online Documentation, you need excellent written communication skills, strong attention to detail, and proficiency in organizing and presenting technical or procedural information clearly. Familiarity with documentation tools such as Confluence, MadCap Flare, or Microsoft Word, and sometimes certifications in technical writing, are often required. Strong collaboration, problem-solving, and time management skills make you more effective in this role. These abilities are vital for ensuring documentation is accurate, user-friendly, and timely, supporting both internal teams and external users.

What are the most commonly searched types of Documentation jobs in Raleigh, NC?

The most popular types of Documentation jobs in Raleigh, NC are:

What are popular job titles related to Online Documentation jobs in Raleigh, NC?

For Online Documentation jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Online Documentation jobs in Raleigh, NC look for?

The top searched job categories for Online Documentation jobs in Raleigh, NC are:

Online Documentation jobs near you
Infographic showing various Online Documentation job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $72,757 per year, or $35 per hour.

Document Management Assistant

AA2IT

Durham, NC

$25/hr

Full-time

Posted 11 days ago

Job description

Document Management Assistant

Pay Rate: $25/HR Location: 2 T.W.Alexander Drive, Research Triangle Park, NC

Qualifications:

  • 10% travel - travel involves flying to another production site to provide support. Hybrid - mostly remote work but MUST be LOCAL as will need to go into the office when needed.
  • Previous experience with SAP, MS Word, and Excel are required.
  • Article number updates in manuals - Adding 2 leading 0s on existing articles on Packaging Instructions (PINS) and Production Manuals (PM)
  • Support Packaging & Labeling/Packaging Engineering Team PINs updating
  • Production Manual (PM) Sorting and staging for uploading into Kenna (Online Documentation Tool)
  • SDS Collection, sorting and staging – Support Team with the collection, storage, and distribution of SDS for raw materials and finished goods at the 3rd Party Sites
  • SAP training manuals / PowerPoint presentations preparation for SAP S4 Hanna Rollout
  • Onsite support of inventory relabeling at our sites (we will designate to the sites)
  • Outline agreement updates in SAP
  • Purchase order creations in SAP
  • Information verification in SAP is correct related to formulating, filling, and packaging
  • Making sure we have all the latest or fully executed Contracts, CDAs, NDAs
  • Pricing files are updated and loaded into online tool
  • Over sticker the pallet label on each pallet of material that shows the pallet location where it is stored in their system
  • Ensure the tollers system can handle a 10 digit SAP Article numbering system

Responsibilities:

  • Intermediate - advanced level of experience with MS products, especially MSWord (formatting documents) and MS Excel (spreadsheets)
  • Will be responsible for the timely and accurate reformatting of manufacturing operating procedures and making necessary revisions per marked up copies
  • Will also be responsible for tracking progress and reporting such on spreadsheets and/or MS PowerPoint slides
  • TWIC card is not needed

Kindly share your resume with answers:

  • Q1: How many years of Previous experience with SAP, MS Word, and Excel
  • Q2: Which level of exp do you have in MS products, especially MSWord (formatting documents) and MS Excel (spreadsheets)
  • Q3: Have you worked as a Document Assistant role before and where
  • Q4: How far you live and how will you commute to 2 T.W.Alexander Drive, Research Triangle Park, NC

Apply