ZipRecruiter

Log In

1

Documentation Manager Jobs in Boston, MA (NOW HIRING)

Symbotic

Manager, Documentation

Wilmington, MA · On-site

What we need As the Manager of Documentation , you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning ...

Symbotic

Manager, Documentation

Wilmington, MA · Hybrid

What we need As the Manager of Documentation , you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning ...

Symbotic LLC

Manager, Documentation

Wilmington, MA · On-site

$125 - $171.60/hr

Minimum 8 years in technical documentation, content strategy, or knowledge management within complex technical environments. * 2 years' experience leading a team, proven track record of managing and ...

Symbotic

Manager, Documentation

Wilmington, MA · On-site

$125 - $171.60/hr

What we needAs the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning ...

WSP

Document Controls Manager

Boston, MA · On-site

$140 - $155/hr

WSP is seeking a Document Control Manager to join our Project Controls team in Boston, MA. Your ... Process incoming/outgoing transmittals and documentation * Initiate and track reviews through ...

WSP

Document Controls Manager

Boston, MA

$140K - $155K/yr

Monitor and Manage the Electronic Document Management System(s) * Develop and administer the ... Process Incoming/Outgoing Transmittals and documentation * Initiate and track reviews through ...

WSP

Document Controls Manager

Boston, MA · On-site

$140K - $155K/yr

Monitor and Manage the Electronic Document Management System(s) * Develop and administer the ... Process Incoming/Outgoing Transmittals and documentation * Initiate and track reviews through ...

next page

Showing results 1-20

All JobsDocumentation JobsDocumentation Manager JobsDocumentation Manager Jobs in Boston, MA

Documentation Manager information

See Boston, MA salary details

$11

$38

$60

How much do documentation manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for documentation manager in Boston, MA is $38.01, according to ZipRecruiter salary data. Most workers in this role earn between $28.70 and $48.56 per hour, depending on experience, location, and employer.

How does a documentation manager typically collaborate with subject matter experts and other departments?

As a Documentation Manager, you will frequently work with subject matter experts (SMEs) from various departments such as engineering, product management, and customer support. Your role involves coordinating with these teams to gather accurate information, clarify technical details, and ensure documentation reflects the latest product updates. Effective communication and relationship-building are key, as you'll facilitate reviews, manage feedback, and align documentation standards across teams. This collaborative process helps ensure that all user guides, manuals, and knowledge bases are both comprehensive and user-friendly.

What are the key skills and qualifications needed to thrive as a documentation manager, and why are they important?

To thrive as a Documentation Manager, you need strong writing, editing, and organizational skills, often supported by a degree in English, communications, or a related field. Familiarity with documentation tools like Microsoft Office, MadCap Flare, Adobe FrameMaker, and content management systems (CMS) is typically required. Leadership, attention to detail, and the ability to collaborate across departments are valuable soft skills in this role. These competencies ensure accurate, accessible, and high-quality documentation that supports both internal teams and end users.

What is the difference between Documentation Manager vs Technical Writer?

AspectDocumentation ManagerTechnical Writer
CredentialsBachelor's degree in technical communication, English, or related field; often requires project management skillsBachelor's degree in technical communication, English, or related field; strong writing skills
Work EnvironmentLeads teams, manages documentation projects, collaborates with multiple departmentsCreates technical content, edits documents, works independently or with small teams
Industry UsageUsed across industries for overseeing documentation processesCommonly employed for producing technical manuals, guides, and documentation

The main difference is that a Documentation Manager oversees the entire documentation process and manages teams, while a Technical Writer focuses on creating and editing technical content. Both roles require strong writing skills and industry knowledge, but the manager role involves leadership and project management responsibilities.

How to become a documentation manager?

To become a documentation manager, candidates typically need a bachelor's degree in technical communication, English, or a related field, along with several years of experience in technical writing or documentation. Strong skills in writing, editing, project management, and familiarity with tools like Adobe FrameMaker or MadCap Flare are essential. Gaining certifications such as Certified Professional Technical Communicator (CPTC) can also enhance prospects.

What does a documentation manager do?

A documentation manager oversees the creation, organization, and maintenance of technical documents, user manuals, and training materials. They coordinate with technical teams, ensure accuracy and clarity, and often use tools like content management systems or authoring software to produce consistent documentation. Strong writing, editing skills, and attention to detail are essential for this role.

What are the most commonly searched types of Documentation jobs in Boston, MA?

The most popular types of Documentation jobs in Boston, MA are:

What cities near Boston, MA are hiring for Documentation Manager jobs?

Cities near Boston, MA with the most Documentation Manager job openings:

Documentation Manager jobs near you
Infographic showing various Documentation Manager job openings in Boston, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $79,070 per year, or $38 per hour.

Manager, Documentation

Symbotic

Wilmington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

185th of 245 rated software companies

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
As the Manager of Documentation, you will transform our traditional technical publications into a modern, system-driven customer enablement capability. Sitting within the Field Learning Center of Excellence (COE), you will shift the team from simple content production to a strategic, data-driven operation.
In this role, you will build and govern a structured knowledge layer that deeply integrates with training, technical support, and product delivery, ensuring our documentation is optimized for scalable search, automation, and AI-driven workflows.
What we do
The Field Learning COE is a part of the Human Resource organization which defines and scales the learning ecosystem that powers customer and field enablement. By integrating curriculum architecture, content development, and field feedback loops, it ensures training is aligned, consistent, and directly tied to performance and business impact.
What you'll do
Content Strategy & Customer Enablement
  • Drive Strategy: Define and lead product documentation strategies aligned with Learning COE goals to improve customer onboarding, adoption, and time-to-competency.
  • Unify Enablement: Integrate documentation with training curricula, certifications, and field readiness programs to serve as an embedded performance support layer.

Customer Knowledge Experience & Self-Service
  • Optimize Portals: Partner cross-functionally to improve the structure, navigation, and discoverability of customer-facing knowledge portals.
  • Enhance Search & AI: Leverage search optimization, usability best practices, and AI-enabled delivery to maximize case deflection for Technical Support.

Globalization, Governance & Compliance
  • Global Scalability: Establish scalable translation and localization workflows aligned with regional requirements and global product releases.
  • Maintain Compliance: Build governance frameworks for content lifecycle management, version control, and audit readiness for safety-critical or regulated content.

Content Operations & Performance
  • Track Metrics: Define and monitor KPIs (e.g., content usage, search success, case deflection) to continuously improve the documentation ecosystem.
  • Innovate with AI: Identify and implement opportunities to leverage AI and automation for reliable, scalable content workflows.

Team Leadership
  • Lead & Coach: Manage and develop a high-performing team of technical writers and content contributors.
  • Elevate Standards: Establish modern operating models, workflows, and standards focused on content reuse and continuous improvement.

What you'll need
  • Bachelor's degree in Technical Communication, Engineering, Computer Science, Information Science, Education, or a related field (or equivalent practical experience). Advanced degrees or certifications in Knowledge Management a plus.
  • Minimum 8 years in technical documentation, content strategy, or knowledge management within complex technical environments. 2 years' experience leading a team
  • Proven track record of managing and developing technical writing teams.
  • In-depth, hands-on experience with the implementation and day-to-day management of Component Content Management Systems (CCMS) like Paligo or MadCap Flare, as well as structured content models, information architecture, and taxonomy.
  • Familiarity with AI-assisted content workflows, automation, and global localization programs.
  • Strong cross-functional relationship-building skills, with the ability to influence without direct authority across Product, Engineering, and Support.
  • Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office

Our Environment
  • Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-TN1
#LI-Hybrid
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

What Symbotic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply