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Dispute Resolution Jobs in Indiana (NOW HIRING)

calumet

Dispute Resolution Specialist

Indianapolis, IN · On-site

The Dispute Resolution Specialist will be responsible for various aspects of the customer dispute process and ensuring the highest level of accuracy is maintained on the customer accounts. This role ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

CFS

Senior Billing Specialist

Indianapolis, IN · Hybrid

$50K - $60K/yr

The Senior Billing Specialist is responsible for customer/accountant management, including account reconciliation, payment research, and payment dispute resolution. * Work with internal departments ...

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Dispute Resolution information

See Indiana salary details

$32.4K

$66.9K

$109K

How much do dispute resolution jobs pay per year?

As of May 31, 2026, the average yearly pay for dispute resolution in Indiana is $66,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $82,300.00 per year, depending on experience, location, and employer.

What is a Dispute Resolution job?

A Dispute Resolution job involves managing conflicts between parties to reach a fair resolution without litigation. Professionals in this field use negotiation, mediation, and arbitration techniques to settle disputes efficiently. They work in various industries, including legal, financial, and corporate sectors, handling conflicts between businesses, clients, or employees. Their goal is to resolve disagreements fairly while minimizing costs and preserving relationships.

What are the key skills and qualifications needed to thrive in the Dispute Resolution position, and why are they important?

To thrive in Dispute Resolution, a strong background in negotiation, conflict management, and legal or industry-specific knowledge is typically required, often supported by degrees in law, business, or related fields. Familiarity with case management software, mediation platforms, and professional certifications such as ADR (Alternative Dispute Resolution) credentials are valuable. Exceptional interpersonal skills, active listening, and emotional intelligence set candidates apart in this field. These competencies enable effective facilitation of fair outcomes, foster trust, and help maintain constructive relationships between conflicting parties.

What types of disputes might I handle in a Dispute Resolution role, and how varied are the cases?

In a Dispute Resolution position, you may work on a wide range of cases including commercial, workplace, consumer, contractual, or even community disputes, depending on the industry and employer. The variety can be significant, with each case presenting unique facts, parties, and stakes, which keeps the role engaging and requires adaptability. You'll often work both independently and collaboratively, sometimes alongside legal teams, HR professionals, or outside mediators. This diversity in cases offers excellent opportunities to develop versatile communication and problem-solving skills, making the role both challenging and rewarding.
More about Dispute Resolution jobs
What are the most commonly searched types of Dispute Resolution jobs in Indiana? The most popular types of Dispute Resolution jobs in Indiana are:
What are popular job titles related to Dispute Resolution jobs in Indiana? For Dispute Resolution jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Dispute Resolution jobs in Indiana look for? The top searched job categories for Dispute Resolution jobs in Indiana are:
What cities in Indiana are hiring for Dispute Resolution jobs? Cities in Indiana with the most Dispute Resolution job openings:
Dispute Resolution jobs near you
Infographic showing various Dispute Resolution job openings in Indiana as of May 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 83% In-person, 11% Hybrid, and 6% Remote job distribution, with an average salary of $66,938 per year, or $32.2 per hour.

Dispute Resolution Specialist

calumet

Indianapolis, IN • On-site

Other

Posted 9 days ago

Job description

PURPOSE:

The Dispute Resolution Specialist will be responsible for various aspects of the customer dispute process and ensuring the highest level of accuracy is maintained on the customer accounts. This role will interact directly with Customer Service, Sales, Plant personnel, Pricing, Transportation, Credit & Billing, and Quality.

KEY OBJECTIVES AND RESPONSIBILITIES:

  • Responsible for creation and/or investigation of Dispute Cases within SAP Dispute Management for customer driven disputes pertaining to billing and account balance discrepancies
  • Identify and determine root cause and preventative actions on customer disputes
  • Determine if a credit memo and/or debit memo is needed as part of resolution
  • Create credit memos and/or debit memos for the correction of customer billing and account irregularities
  • Create debit memos to charge customers for various post shipment fees
  • Enter internal & external complaints into OHM system and assign to department leads for root cause, corrections, corrective action, and validation
  • Report completion of complaints to Sales & Sales Leadership for the purpose of communicating resolution back to the customer
  • Run and distribute various reports for Disputes, Complaints, and various post shipment billing
  • Responsible for managing a shared email inbox to ensure that maximum efficiency is maintained
  • Customer advocate bringing voice of customer insights for continual improvement
  • Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
  • Provide administrative support to department as needed

REQUIRED EDUCATION/EXPERIENCES:

  • 3+ years of related customer support experience in a manufacturing or distribution environment
  • Proficient computer skills with demonstrated experience in Microsoft office
  • Prior experience with SAP or similar ERP system
  • Ability to analyze data, determine root cause, and resolution

PREFERRED EDUCATION/EXPERIENCES:

  • 3+ years of business to business customer service experience
  • College degree or equivalent work experience
  • Computer savvy with strong technical skills
  • Experience with lean techniques

COMPETENCIES:

  • Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
  • Problem solver with ability to provide solutions
  • Excellent interpersonal communication, both written and verbal
  • Ability to prioritize tasks effectively
  • Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence

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