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What does a claims associate in workers compensation do?

A Claims Associate for Workers Compensation is responsible for reviewing, processing, and managing claims filed by employees who have been injured on the job. Their duties include investigating the circumstances of the injury, verifying coverage, determining the validity of claims, and ensuring timely payments to claimants. They work closely with medical professionals, employers, and sometimes legal representatives to gather necessary documentation and resolve claims efficiently. Their role is crucial in helping injured workers receive the benefits they are entitled to while protecting employers from fraudulent or exaggerated claims.

What are the key skills and qualifications needed to thrive as a claims associate in workers compensation?

To thrive as a Claims Associate in Workers Compensation, you need a solid understanding of insurance principles, claims processing, and relevant state regulations, typically supported by a bachelor's degree or relevant work experience. Familiarity with claims management software (such as Guidewire or ClaimCenter), as well as industry certifications like AIC (Associate in Claims), is often required. Attention to detail, strong organizational skills, and effective communication set top performers apart in this role. These skills ensure accurate claim handling, compliance with legal standards, and excellent customer service for both claimants and employers.

What are some common challenges faced by claims associates in workers compensation, and how can they be managed?

Claims Associates in Workers Compensation often encounter challenges such as managing a high caseload, interpreting complex medical and legal documents, and handling sensitive communications with claimants and employers. Staying organized and prioritizing tasks can help manage workload, while ongoing training and collaboration with medical professionals and legal teams enhance understanding of complex cases. Building strong communication skills is also crucial for navigating difficult conversations and ensuring all parties are informed throughout the claims process.

What are popular job titles related to Claims Associate Workers Compensation jobs in Indiana?

For Claims Associate Workers Compensation jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Claims Associate Workers Compensation jobs in Indiana look for?

The top searched job categories for Claims Associate Workers Compensation jobs in Indiana are:

What cities in Indiana are hiring for Claims Associate Workers Compensation jobs?

Cities in Indiana with the most Claims Associate Workers Compensation job openings:

Claims Associate Workers Compensation jobs near you
Infographic showing various Claims Associate Workers Compensation job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Associate Claims Adjuster - Workers Compensation

Indianapolis, IN • On-site, Remote

Liberty Mutual
Insurance Services • 10K+ employees

8.7

Company rating: 8.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

71st of 315 rated insurance

People enjoy working here

Good employer

Recommended by students

Learn more about Liberty Mutualexternal

$94K/yr

Full-time

Re-posted 22 days ago

Job description

Description
Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers exciting openings for Workers Compensation Associate Claims Specialists within the Central Region!
As a Workers Compensation Associate Claims Specialist, you will develop the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. You will also assist in providing service to policyholders/customers on mid-sized and/or large commercial accounts.
Training is a critical component of your success, and that success starts with reliable attendance. Attendance and active engagement during training are mandatory. Training will require 1 week in our Plano, TX office onsite in November 2026.
To be considered for this position, you must reside within 50 miles of Hoffman Estates, IL, or Indianapolis, IN, and will be required to work in the office twice a month. Candidates located in Ohio, Montana, and Minnesota are eligible for 100% remote work, as we do not have claims offices in these states. Please note that this policy is subject to change.
This position may be filled as a Workers Compensation Associate Claims Specialist, Workers Compensation Claims Specialist I or a Workers Compensation Claims Specialist II. The salary range posted reflects the range for the varying pay scale across various locations.
Responsibilities
  • Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
  • Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
  • Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
  • Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
  • Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
  • Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
  • Updates files and provides comprehensive reports as required.
Qualifications
  • Effective interpersonal, analytical and negotiation abilities required
  • Ability to provide information in a clear, concise manner with an appropriate level of detail
  • Demonstrated ability to build and maintain effective relationships
  • Demonstrated success in a professional environment; success in a customer service/retail environment preferred
  • Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
  • Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
  • Licensing may be required in some states
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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About Liberty Mutual

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Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

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10,000+ Employees

Headquarters location

Boston, MA, US

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