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Dispatch Manager Jobs in Washington (NOW HIRING)

ServiceArc LLC

Dispatch Coordinator

Manassas, VA · On-site

$19 - $22/hr

Escalate service delays or performance concerns to the Help Desk Manager. * Ensure all interactions ... Recommend improvements to dispatch workflows and service processing procedures. * Support ...

Huntleigh USA Corporation

DISPATCH

Sterling, VA · On-site

$18.88/hr

Support management with additional tasks as needed Who You Are: * A strong communicator with a ... Previous dispatch experience is a plus * Strong phone etiquette and radio communication skills

Constellis

Dispatch Operator

Reston, VA · On-site

$29.26/hr

Proficiently perform administrative tasks on desktop computer and notify management of any technological issues * Monitor in-house closed-circuit television (CCTV) cameras * Perform dispatching ...

Constellis

Dispatch Operator

Washington, DC · On-site

$29.26/hr

Proficiently perform administrative tasks on desktop computer and notify management of any technological issues * Monitor in-house closed-circuit television (CCTV) cameras * Perform dispatching ...

Ryder

Dispatch Coordinator

Elkridge, MD

$20/hr

We are immediately hiring a Dispatch Coordinator in Elkridge, MD for our Supply Chain Solutions ... Capable of multi-tasking, highly organized, with excellent time management skills * Detailed ...

Ryder

Dispatch Coordinator

Elkridge, MD · On-site

$20/hr

We are immediately hiring a Dispatch Coordinator in Elkridge, MD for our Supply Chain Solutions ... Capable of multi-tasking, highly organized, with excellent time management skills * Detailed ...

Ryder System, Inc.

Dispatch Coordinator

Elkridge, MD · On-site

$20/hr

We are immediately hiring a Dispatch Coordinator in Elkridge, MD for our Supply Chain Solutions ... Capable of multi-tasking, highly organized, with excellent time management skills * Detailed ...

Ryder System, Inc.

Dispatch Coordinator

Elkridge, MD · On-site

$20/hr

We are immediately hiring a Dispatch Coordinator in Elkridge, MD for our Supply Chain Solutions ... Capable of multi-tasking, highly organized, with excellent time management skills * Detailed ...

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Dispatch Manager information

See Washington salary details

$34K

$71.2K

$117.2K

How much do dispatch manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for dispatch manager in Washington is $71,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $81,000.00 per year, depending on experience, location, and employer.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What are the most commonly searched types of Dispatch jobs in Washington? The most popular types of Dispatch jobs in Washington are:
What are popular job titles related to Dispatch Manager jobs in Washington? For Dispatch Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Dispatch Manager jobs in Washington look for? The top searched job categories for Dispatch Manager jobs in Washington are:
What cities in Washington are hiring for Dispatch Manager jobs? Cities in Washington with the most Dispatch Manager job openings:
What are popular job titles related to Dispatch Manager jobs in WA? For Dispatch Manager jobs in WA, the most frequently searched job titles are:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $71,227 per year, or $34.2 per hour.

Dispatch Coordinator

ServiceArc LLC

Manassas, VA • On-site

$19 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Position Summary

The Customer Service Dispatch Coordinator is responsible for coordinating and overseeing onsite service delivery in support of customer service tickets. This role serves as the central communication point between the Call Center, field technicians, leadership, and customers to ensure timely resolution and compliance with Service Level Agreements (SLAs).

The ideal candidate is highly organized, technically proficient, and committed to delivering a high standard of customer service while maintaining operational efficiency.

Primary Responsibilities

  • Dispatch onsite technicians in response to service tickets generated by the Call Center.
  • Monitor service requests from initiation through completion to ensure SLA compliance.
  • Track technician assignments, service progress, and completion timelines.
  • Maintain accurate documentation of dispatch activity within internal systems.
  • Provide status updates and clear communication to customers regarding service progress.
  • Escalate service delays or performance concerns to the Help Desk Manager.
  • Ensure all interactions reflect professionalism and adherence to company quality standards.

Operational Oversight & Process Improvement

  • Identify recurring service issues or systemic inefficiencies.
  • Provide detailed reporting to leadership regarding trends, escalations, and performance gaps.
  • Collaborate with third-party support providers to ensure seamless service coordination.
  • Recommend improvements to dispatch workflows and service processing procedures.
  • Support continuous improvement within the Service & Support department.

Required Qualifications

  • Must possess United States Citizenship and be able to pass a criminal background check.
  • High school diploma required; coursework or degree emphasis in Information Technology (IT) or Information Systems (IS) preferred.
  • Working knowledge of computer hardware and hands-on PC experience required.
  • CompTIA A+ certification (or ability to obtain within a designated timeframe).
  • Proficiency with x86 computer hardware technologies.
  • Working knowledge of Microsoft Windows and Linux operating systems.
  • Experience using Customer Relationship Management (CRM) systems.
  • Familiarity with Internet technologies and call center platforms.
  • Experience coordinating with third-party service providers preferred.
  • Excellent written and verbal communication skills.

Core Competencies

  • Strong organizational and time-management skills
  • High attention to detail
  • Analytical problem-solving abilities
  • Customer-focused mindset
  • Effective cross-functional communication
  • Accountability and follow-through
  • Commitment to quality standards

Compensation & Benefits

  • Travel mileage expense reimbursement
  • Annual performance review with merit-based percentage increases
  • Medical, Dental, and Life Insurance
  • 401(k) retirement plan

ServiceArc, LLC provides a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital states or disability.

Company Description

ServiceArc is a multifaceted IT services organization located within the Washington DC Metropolitan region. We specialize in contract deployment, maintenance, managed services, and break/fix of customer equipment. The foundation of our business stems from supporting large contract deployments with strict SLAs. This in itself has forced us to maintain a high level of quality and service.

Our core business dealing with Federal Government agencies and their strict SLA requirements has helped propel our business to support various market segments from State/Local Government & Education to Commercial businesses. We are committed to our customers’ goals regardless of industry.