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Dispatching Manager Jobs in Washington (NOW HIRING)

Transdev

Dispatch Manager

New Carrollton, MD · On-site

$75K - $90K/yr

... dispatching operations of the MetroAccess Operations Control Center (OCC). This role is crucial in ensuring effective day-of-service management, focusing on monitoring scheduled runs, handling same ...

New

Transdev

Dispatch Manager

New Carrollton, MD · On-site

$75K - $90K/yr

... dispatching operations of the MetroAccess Operations Control Center (OCC). This role is crucial in ensuring effective day-of-service management, focusing on monitoring scheduled runs, handling same ...

Transdev

Assistant Dispatch Manager

New Carrollton, MD · On-site

$70K - $87K/yr

Be knowledgeable of industry best practices and technological advancements in dispatching and paratransit operations. Qualifications: * Minimum of 5 years of management experience in a large ...

Transdev

Assistant Dispatch Manager

New Carrollton, MD · On-site

$70K - $87K/yr

Be knowledgeable of industry best practices and technological advancements in dispatching and paratransit operations. Qualifications: * Minimum of 5 years of management experience in a large ...

KEYSTONE FREIGHT CORP

Dispatch Manager

Jessup, MD · On-site

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across ...

Keystone Freight Corp.

Dispatch Manager

Jessup, MD · On-site

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across ...

MV Transportation

Dispatcher

Fairfax, VA

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. * Monitors radio, telephones and on-road provision of service for quality.

MV Transportation

Dispatcher

Fairfax, VA · On-site

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. * Monitors radio, telephones and on-road provision of service for quality.

MV Transportation

Dispatcher

Fairfax, VA · On-site

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. * Monitors radio, telephones and on-road provision of service for quality.

Transdev

Dispatch Supervisor

New Carrollton, MD · On-site

$26 - $29.87/hr

Manage vehicle operator emergency situations & escalated calls. * Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities * Assist in ...

Transdev

Dispatch Supervisor

New Carrollton, MD · On-site

$26 - $29.87/hr

Manage vehicle operator emergency situations & escalated calls. * Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities * Assist in ...

New

Henry's Wrecker Service

Dispatcher

Falls Church, VA

Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a dependable and detail-oriented Dispatcher to join our operations team. Dispatchers ...

Henry's Wrecker Service

Dispatcher

Falls Church, VA · On-site

Dispatch Manager / Operations Manager FLSA Status: Non-Exempt Position Summary Henry's Wrecker Service is seeking a dependable and detail-oriented Dispatcher to join our operations team. Dispatchers ...

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Dispatching Manager information

What does a dispatching manager do?

A Dispatching Manager oversees the scheduling, coordination, and management of dispatch operations within a company, often in industries like transportation, logistics, or emergency services. Their primary role is to ensure that vehicles, staff, or resources are allocated efficiently and operations run smoothly. They supervise dispatchers, handle customer or client communication, address any operational issues, and work to meet delivery or service timelines. Additionally, Dispatching Managers may analyze performance metrics and implement improvements to optimize efficiency and service quality.

What are the key skills and qualifications needed to thrive as a dispatching manager?

A Dispatching Manager needs strong organizational, problem-solving, and leadership skills, typically supported by experience in logistics or transportation management. Familiarity with dispatch software, GPS tracking systems, and sometimes relevant certifications like Certified Dispatcher are important technical qualifications. Excellent communication, decision-making, and the ability to remain calm under pressure are crucial soft skills for this role. Mastery of these skills ensures efficient coordination of resources, timely deliveries, and effective team management in a dynamic environment.

What are some common challenges faced by a dispatching manager, and how can they be effectively addressed?

Dispatching Managers often encounter challenges such as coordinating schedules for multiple drivers, handling last-minute route changes, and ensuring timely deliveries despite unexpected delays. To address these issues, successful Dispatching Managers utilize advanced logistics software, maintain clear communication channels with drivers and clients, and develop contingency plans for common disruptions. Building strong relationships within the team and staying adaptable are key to managing the dynamic nature of dispatch operations.

What is the difference between Dispatching Manager vs Dispatch Coordinator?

AspectDispatching ManagerDispatch Coordinator
CredentialsExperience in logistics, possibly management certificationsRelevant logistics or transportation certifications, less managerial experience
Work EnvironmentOversees dispatch teams, manages operations, strategic planningCoordinates daily dispatch activities, communicates with drivers and clients
Employer & Industry UsageUsed in transportation, logistics, freight companiesCommon in similar industries, often as entry to mid-level role

The Dispatching Manager typically holds more experience and oversees dispatch teams and operations, focusing on strategic management. The Dispatch Coordinator handles daily dispatch activities, ensuring smooth communication between drivers and clients. Both roles are essential in logistics and transportation, but the manager role involves higher-level planning and supervision.

What are popular job titles related to Dispatching Manager jobs in Washington?

For Dispatching Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Dispatching Manager jobs in Washington look for?

The top searched job categories for Dispatching Manager jobs in Washington are:

What cities in Washington are hiring for Dispatching Manager jobs?

Cities in Washington with the most Dispatching Manager job openings:

Dispatching Manager jobs near you

Contact Center & Dispatching Manager

AllTech Services

Sterling, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Contact Center / Dispatching Supervisor (Manager) – Lead Mission Control in Sterling, VA

This isn’t just a job — this is your chance to take command of the Mission Control of one of Northern Virginia’s top HVAC and plumbing companies. Based in Sterling, VA (Loudoun County), AllTech Services has grown by 400% in just four years, and we’re not slowing down.

If you’re stuck in a dead-end role or buried in chaos at a company that doesn’t value you, this is your chance to step up and own the next chapter of your career with a team that rewards Curiosity, Ambition, Responsibility, and Empathy — the C.A.R.E. values that drive everything we do.

What You’ll Do (Responsibilities)

  • Lead Mission Control — Manage, coach, and grow a high-performing team of CSRs and dispatchers to keep our HVAC and plumbing operations running with precision.

  • Master the flow — Oversee daily technician assignments and scheduling to maximize efficiency, productivity, and customer satisfaction.

  • Champion training and growth — Partner with our internal trainers, external coaches, and Nexstar best practices to keep your team sharp and successful.

  • Drive innovation — Collaborate with leadership to refine processes, implement better systems, and optimize our ServiceTitan platform for maximum impact.

  • Decide with confidence — Make fast, informed decisions in high-pressure situations without losing focus on service quality or team morale.

  • Model leadership — Set the standard for integrity, accountability, and CARE values in everything you do.

What You’ll Bring (Qualifications)

  • 5+ years of leadership in dispatch, customer service, or call center management within the HVAC, plumbing, or service trades.

  • Calm, confident decision-making — even in complex, high-stakes situations.

  • Experience with ServiceTitan or similar AI dispatching software is a plus.

  • A growth mindset, with ambition to thrive in a company that promotes from within.

  • A natural leader who embodies Curiosity, Ambition, Responsibility, and Empathy.

  • Familiarity with Nexstar principles is a bonus, but a willingness to learn is even better.

Why You’ll Love It Here

  • Industry-best health insurance — United Healthcare coverage with company-paid premiums up to 80%, low deductibles, and nationwide acceptance.

  • Dental and vision coverage

  • Short- and long-term disability

  • Company-paid life insurance with options to add more

  • 401(k) with 4% match

  • Tuition reimbursement — advance your skills with our support

  • Generous PTO, sick days, and paid holidays

  • Employee perks — appreciation luncheons, holiday events, workout facility, and even on-site showers

  • A culture built on CARE and growth, where loyalty and hard work are recognized and rewarded.

Ready to lead from the front? Join the #1 HVAC and plumbing team in Loudoun County, drive operational excellence in Sterling, VA, and take your career to the next level. Apply today and lead Mission Control at AllTech Services.