Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations. * Foster collaboration: Build strong relationships with customers ...
Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations. * Foster collaboration: Build strong relationships with customers ...
EMERGENCY DISPATCH OPERATOR (911 Operator for Jackson County Michigan)
Jackson, MI · On-site
$24.51/hr
Due to the critical nature of this work, individuals who are unable to manage high-stress ... Dispatch system, VHF radio system, computer phone equipment, LEIN network, fire paging system and ...
EMERGENCY DISPATCH OPERATOR (911 Operator for Jackson County Michigan)
Jackson, MI · On-site
$24.51/hr
Due to the critical nature of this work, individuals who are unable to manage high-stress ... Dispatch system, VHF radio system, computer phone equipment, LEIN network, fire paging system and ...
CSR/Dispatch
Troy, MI · On-site
$18 - $35/hr
Enter and manage job details accurately in the system * Follow up on appointments and ensure customer satisfaction Qualifications: * Previous customer service or dispatch experience preferred (HVAC ...
CSR/Dispatch
Troy, MI · On-site
$18 - $35/hr
Enter and manage job details accurately in the system * Follow up on appointments and ensure customer satisfaction Qualifications: * Previous customer service or dispatch experience preferred (HVAC ...
Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations. * Foster collaboration: Build strong relationships with customers ...
Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations. * Foster collaboration: Build strong relationships with customers ...
Dispatcher
$25 - $35/hr
... dispatch, and manage technician workflows. · Maintain accurate customer and job information within ServiceTitan. · Collaborate with management to improve scheduling processes and overall ...
Quick apply
Dispatcher
$25 - $35/hr
... dispatch, and manage technician workflows. · Maintain accurate customer and job information within ServiceTitan. · Collaborate with management to improve scheduling processes and overall ...
CSR/Dispatch
Troy, MI · On-site
$18 - $35/hr
Enter and manage job details accurately in the system * Follow up on appointments and ensure customer satisfaction Qualifications: * Previous customer service or dispatch experience preferred (HVAC ...
Quick apply
CSR/Dispatch
Troy, MI · On-site
$18 - $35/hr
Enter and manage job details accurately in the system * Follow up on appointments and ensure customer satisfaction Qualifications: * Previous customer service or dispatch experience preferred (HVAC ...
Logistics Dispatcher
Livonia, MI · On-site
A high degree of effort is required to dispatch and manage United Road's carrier base for the success of each vehicle movement in a timely manner as well as with a profitable margin. Responsibilities:
Logistics Dispatcher
Livonia, MI · On-site
A high degree of effort is required to dispatch and manage United Road's carrier base for the success of each vehicle movement in a timely manner as well as with a profitable margin. Responsibilities:
Dispatcher
$35/hr
Utilize ServiceTitan to schedule, dispatch, and manage technician workflows. Maintain accurate customer and job information within ServiceTitan. Collaborate with management to improve scheduling ...
Dispatcher
$35/hr
Utilize ServiceTitan to schedule, dispatch, and manage technician workflows. Maintain accurate customer and job information within ServiceTitan. Collaborate with management to improve scheduling ...
Dispatcher
Jackson, MI · On-site
Minimum 6 months dispatch or logistics experience preferred; Minimum 2 years preferred for complex operational environments. * Prior experience in waste management, transportation, or customer ...
New
Dispatcher
Jackson, MI · On-site
Minimum 6 months dispatch or logistics experience preferred; Minimum 2 years preferred for complex operational environments. * Prior experience in waste management, transportation, or customer ...
New
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Operations Dispatcher
Roseville, MI · On-site
$19 - $22/hr
Operations Dispatcher - Customer Support Roseville, MI Onsite Role: Day Shift 9AM to 9PM Night ... Managing Requests: Efficiently handling urgent pickup and delivery requests, ensuring all orders ...
Quick apply
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Operations Dispatcher
Roseville, MI · On-site
$19 - $22/hr
Operations Dispatcher - Customer Support Roseville, MI Onsite Role: Day Shift 9AM to 9PM Night ... Managing Requests: Efficiently handling urgent pickup and delivery requests, ensuring all orders ...
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Operations Dispatcher
Romulus, MI · On-site
$19 - $30/hr
The Logistics Dispatcher(truck load dispatcher) is responsible for coordinating daily freight movements, managing driver communication, and ensuring accurate updates across GM and other customer ...
Quick apply
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Operations Dispatcher
Romulus, MI · On-site
$19 - $30/hr
The Logistics Dispatcher(truck load dispatcher) is responsible for coordinating daily freight movements, managing driver communication, and ensuring accurate updates across GM and other customer ...
Dispatcher
Cadillac, MI · On-site
$18 - $20/hr
Successful team members have opportunities to grow into expanded dispatch, administrative ... with you, manage interviews and offers, comply with legal obligations, and improve our hiring ...
Dispatcher
Cadillac, MI · On-site
$18 - $20/hr
Successful team members have opportunities to grow into expanded dispatch, administrative ... with you, manage interviews and offers, comply with legal obligations, and improve our hiring ...
Full-Time Dispatcher
Detroit, MI · On-site
$16.73 - $21/hr
This role is crucial in ensuring smooth logistics operations by managing pickup orders ... What You'll Do Dispatch Operations * Route pickup orders to appropriate Production Assistants daily
Full-Time Dispatcher
Detroit, MI · On-site
$16.73 - $21/hr
This role is crucial in ensuring smooth logistics operations by managing pickup orders ... What You'll Do Dispatch Operations * Route pickup orders to appropriate Production Assistants daily
Dispatcher
Cadillac, MI · On-site
$18 - $20/hr
Successful team members have opportunities to grow into expanded dispatch, administrative ... with you, manage interviews and offers, comply with legal obligations, and improve our hiring ...
Quick apply
Dispatcher
Cadillac, MI · On-site
$18 - $20/hr
Successful team members have opportunities to grow into expanded dispatch, administrative ... with you, manage interviews and offers, comply with legal obligations, and improve our hiring ...
Be Seen First
second shift logistics dispatcher
Romulus, MI · On-site
$19 - $26/hr
Working within a medium-sized team of 6 to 15 members and reporting directly to the Logistics Manager, this position involves frequent interaction with drivers and reliance on specialized dispatch ...
Quick apply
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second shift logistics dispatcher
Romulus, MI · On-site
$19 - $26/hr
Working within a medium-sized team of 6 to 15 members and reporting directly to the Logistics Manager, this position involves frequent interaction with drivers and reliance on specialized dispatch ...
Account Specialist / Dispatcher
Romulus, MI · On-site
$20 - $22/hr
... managing customer accounts, coordinating daily dispatch and routing activities, and ensuring accurate and timely delivery of services. This role serves as a key liaison between customers, drivers ...
Quick apply
Account Specialist / Dispatcher
Romulus, MI · On-site
$20 - $22/hr
... managing customer accounts, coordinating daily dispatch and routing activities, and ensuring accurate and timely delivery of services. This role serves as a key liaison between customers, drivers ...
Relay information between transportation management and drivers, including emergency messages or ... Use routing and dispatch software to update routes, attendance, and driver schedules. * Prepare ...
Relay information between transportation management and drivers, including emergency messages or ... Use routing and dispatch software to update routes, attendance, and driver schedules. * Prepare ...
Dispatcher
Romulus, MI · On-site
Relay information between transportation management and drivers, including emergency messages or ... Use routing and dispatch software to update routes, attendance, and driver schedules. * Prepare ...
Quick apply
Dispatcher
Romulus, MI · On-site
Relay information between transportation management and drivers, including emergency messages or ... Use routing and dispatch software to update routes, attendance, and driver schedules. * Prepare ...
Dispatcher
Romulus, MI · On-site
Relay information between transportation management and drivers, including emergency messages or ... Use routing and dispatch software to update routes, attendance, and driver schedules. * Prepare ...
Dispatcher
Romulus, MI · On-site
Relay information between transportation management and drivers, including emergency messages or ... Use routing and dispatch software to update routes, attendance, and driver schedules. * Prepare ...
Fleet Dispatcher
Livonia, MI · On-site
$17 - $20/hr
... dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or ...
Fleet Dispatcher
Livonia, MI · On-site
$17 - $20/hr
... dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or ...
Dispatch Manager information
See Michigan salary details
$26.1K - $32K
4% of jobs
$32K - $37.8K
13% of jobs
$42.2K is the 25th percentile. Wages below this are outliers.
$37.8K - $43.6K
11% of jobs
$43.6K - $49.4K
19% of jobs
The median wage is $50.4K / yr.
$49.4K - $55.3K
19% of jobs
$59.8K is the 75th percentile. Wages above this are outliers.
$55.3K - $61.1K
12% of jobs
$61.1K - $66.9K
9% of jobs
$66.9K - $72.7K
7% of jobs
$72.7K - $78.6K
5% of jobs
$78.6K - $84.4K
1% of jobs
$84.4K - $90.2K
0% of jobs
$26.1K
$54.8K
$90.2K
How much do dispatch manager jobs pay per year?
What does a dispatch manager do?
A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.
How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?
What is the difference between Dispatch Manager vs Dispatch Coordinator?
| Aspect | Dispatch Manager | Dispatch Coordinator |
|---|---|---|
| Required Credentials | High school diploma; some roles prefer certifications in logistics or transportation | High school diploma; certifications in logistics or customer service beneficial |
| Work Environment | Supervises dispatch teams, manages operations, often in office or warehouse settings | Coordinates daily dispatch activities, interacts with drivers and clients, often in office settings |
| Employer & Industry Usage | Logistics, transportation, delivery services | Logistics, transportation, delivery services |
| Common Search & Comparison Intent | Understanding managerial roles in dispatch | Understanding coordination roles in dispatch |
The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.
What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?
What is a dispatch manager?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 23 days ago
Job description
Are you energized by fast-paced environments where every decision impacts customer satisfaction and team success? At SRM Concrete, our Central Dispatch team is the heartbeat of our operation-connecting customers, drivers, and plants to deliver exceptional service and build America's future. We're looking for a service-driven, multitasking leader who thrives on solving problems, supporting others, and making a difference every day.
If you're ready to grow your career in a role where your attention to detail, communication skills, and commitment to customer service truly matter, SRM Concrete wants you on our team.
Your Mission & Key Responsibilities- Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer's needs are met with urgency and care.
- Master multitasking: Juggle multiple orders, schedules, and priorities-coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
- Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
- Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
- Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
- Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.
- Promote safety: Uphold all safety regulations and company policies, creating a safe and positive work environment for everyone.
- Support continuous improvement: Participate in team meetings, share insights, and contribute to strategic planning and process enhancements.
- Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
- Passion for delivering outstanding customer service in every interaction.
- Strong communication and interpersonal skills; you build trust with customers and teammates alike.
- Leadership experience and a collaborative, team-first mindset.
- Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
- Analytical thinker who embraces challenges and seeks continuous improvement.
- Commitment to safety, quality, and operational excellence.
- Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
- Willingness to undergo SRM's pre-employment screenings.
- Ability to work in a high-volume office setting with frequent communication across multiple locations.
SRM Concrete (Smyrna Ready Mix) is a family-owned, values-driven leader in the ready mix concrete industry. Founded in 1999 with a single plant in Smyrna, Tennessee, we've grown to over 600 locations nationwide by focusing on quality, integrity, and service. Our mission is to serve our customers, our communities, and our team members with excellence-every load, every day.
Why Join SRM Concrete?- Growth & Advancement: Be part of a rapidly expanding company with real opportunities to grow your career.
- Impact: Play a pivotal role in ensuring our customers' success and our company's reputation for service.
- Competitive Pay: Competitive salary and advancement opportunities.
- Exceptional Benefits: Low-cost medical, dental, vision, STD, LTD, and life insurance; paid holidays; PTO/vacation; 401k with $100 weekly match; family days; and more!
- Team Culture: We value hard work, respect, and teamwork. We support each other, recognize a job well done, and believe in doing what's right-on the job and in the community. You'll find a straightforward, dependable environment where every team member matters.
At SRM Concrete, you're more than a dispatcher-you're a valued team member helping to build America's future. If you're ready to say "YES" to new opportunities and deliver service that sets the standard in our industry, apply today and join the SRM family!
Employment Type: FULL_TIMEAbout Smyrna Ready Mix
Sourced by ZipRecruiter
Industry
Construction
Company size
1 - 10 Employees
Headquarters location
Nashville, TN, US