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Dispatch Manager Jobs in Rochester, MI (NOW HIRING)

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Basic web research & information management skills * Basic Microsoft Office skills (Excel ...

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Basic web research & information management skills * Basic Microsoft Office skills (Excel ...

Havel

Dispatcher

Southfield, MI

$19 - $23/hr

Work with Dispatch Manager to schedule service calls and planned preventative maintenance * Update customers on status of services calls and preventative maintenance requests * Create/Maintain ...

Havel

Dispatcher

Southfield, MI · On-site

$19 - $23/hr

Work with Dispatch Manager to schedule service calls and planned preventative maintenance * Update customers on status of services calls and preventative maintenance requests * Create/Maintain ...

EMCOR Group Inc

Havel

Southfield, MI

$19 - $23/hr

Work with Dispatch Manager to schedule service calls and planned preventative maintenance * Update customers on status of services calls and preventative maintenance requests * Create/Maintain ...

Proof

Dispatch Specialist (Detroit, MI)

Southfield, MI · On-site

$20 - $23/hr

Dispatch Manager About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process ...

Proof

Dispatch Specialist (Detroit, MI)

Detroit, MI · On-site

$20 - $23/hr

Dispatch Manager About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process ...

Proof

Dispatch Specialist (Detroit, MI)

Detroit, MI

$20 - $23/hr

Dispatch Manager About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process ...

Proof

Dispatch Specialist (Detroit, MI)

Detroit, MI

$20 - $23/hr

Dispatch Manager About Proof Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process ...

Belle, LLC

Dispatch Coordinator I

Detroit, MI · Remote

We're reimagining Chronic Care Management by blending in-home preventive care, virtual clinical ... Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and ...

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Dispatch Manager information

See Rochester, MI salary details

$27.6K

$57.9K

$95.3K

How much do dispatch manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for dispatch manager in Rochester, MI is $57,886.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $65,800.00 per year, depending on experience, location, and employer.

What Does a Dispatch Manager Do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How much do dispatch managers make in the US?

Dispatch managers in the US typically earn an average salary between $50,000 and $80,000 per year, depending on experience, industry, and location. They often oversee logistics operations, coordinate schedules, and use dispatch software to ensure efficient delivery or service processes.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as airline or emergency services dispatchers, with airline dispatchers earning salaries exceeding $100,000 annually due to required certifications and extensive experience. Logistics and freight dispatch managers in large companies can also earn high salaries, especially with advanced skills in supply chain management and industry-specific software.

What is a dispatch manager's salary?

A dispatch manager's salary typically ranges from $45,000 to $75,000 annually, depending on experience, industry, and location. They often oversee scheduling, coordinate logistics, and use dispatch software, with some roles offering additional benefits or bonuses.

How does a Dispatch Manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the role of a dispatch manager?

A dispatch manager oversees the scheduling and coordination of transportation or delivery services, ensuring that shipments or personnel are dispatched efficiently. They often use dispatch software, manage communication between drivers and clients, and monitor operations to meet deadlines and safety standards.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a Dispatch Manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a Dispatch Manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What are the most commonly searched types of Dispatch jobs in Rochester, MI? The most popular types of Dispatch jobs in Rochester, MI are:
What are popular job titles related to Dispatch Manager jobs in Rochester, MI? For Dispatch Manager jobs in Rochester, MI, the most frequently searched job titles are:
What cities near Rochester, MI are hiring for Dispatch Manager jobs? Cities near Rochester, MI with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Dispatch Manager

Dispatch Manager

Nationwide Video

Wixom, MI • On-site

$28 - $33/hr

Full-time

Posted 25 days ago

Job description

Overview:
This position is responsible for coordinating, scheduling, and managing Local Route Drivers in the pick-up and delivery of Nationwide gear in a safe, efficient, and timely manner. This position will report to the Director of Logistics.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Dispatching related responsibilities include but are not limited to:
  • Schedule and supervise drivers on shipments by working with clients, customer service, and logistics to set appointments that meet the client's needs while accommodating the driver's schedule.
  • Provide drivers with necessary documents, contacts, or delivery information to complete their pickups or deliveries.
  • Follow up with drivers to ensure necessary shipment documents are completed, specific shipment related information collected, and transfer shipments are processed by the warehouse.
  • Be the driver's main point of contact for any questions/issues regarding shipments or Nationwide in general.
  • Collect any driver feedback and work with appropriate parties to resolve any issues or conflicts that may arise.
  • Monitors Driver's working hours to ensure compliance with federal and state laws and regulations.
  • Oversees maintenance and repair schedules for all vehicles.
  • Responsible for driver-related reporting requests such as tracking costs, safety checks, driver logs, etc.
  • Provide additional support to Logistics as needed.
  • Responsibility for any Ad hoc projects as initiated by the Director of Logistics

Interpersonal and managerial responsibilities include but are not limited to:
  1. Enforcing company Handbook, policies, and procedures.
  2. Interviewing and hiring personnel.
  3. Training new employees.
  4. Planning, assigning and directing work.
  5. Establishing goals to align with overall business objectives.
  6. Appraising employee performance and providing feedback.
  7. Rewarding and disciplining employees.
  8. Address inter and intra-departmental complaints and resolve problems.

Technical Competencies:
  • Excellent verbal and written communication skills
  • Strong organizational skills to prepare and assign routes
  • Strong leadership skills to ensure drivers' compliance with direction and assignments
  • Basic understanding of geographical areas and mapping programs to facilitate efficient routing
  • Proficient with or able to quickly learn dispatch and recordkeeping systems
  • Ability to work at a fast pace under pressure
  • Thorough understanding of the shipping and logistics industry
  • Broad telephone and email handling and response etiquette
  • Broad time management skills
  • Basic web research & information management skills
  • Basic Microsoft Office skills (Excel, PowerPoint, Outlook, Word)

Supervisory Responsibilities:
This position supervises all Local Route Drivers.
Work Environment:
Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.
Physical Demands:
Walk, sit, stand, bend, lift, and move continuously during work hours. Is subject to lifting over 10 pounds.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of office operation are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work are required as job duties demand.
Travel:
Travel to Nationwide locations annually for training or as needed to provide driver training, assist with hiring, or any other driver/truck needs that arise. Estimated 20% of travel.
Required Education and Experience:
  • Minimum of 2-3 years of experience performing dispatching responsibilities
  • Minimum of 2-3 years of experience in a Logistics and Fulfillment related environment
  • High School Diploma or equivalent

Preferred Education and Experience:
  • 3+ years of experience performing dispatching responsibilities
  • 3+ years of experience in a Logistics and Fulfillment related environment
  • Associate's degree in Logistics, Transportation, or industry-related Certification

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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