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Dispatch Assistant Jobs in Madison, WI (NOW HIRING)

Dispatch Coordinator

Madison, WI ยท On-site

$25 - $30/hr

We are looking for a Dispatch Coordinator to support daily field operations in Madison, Wisconsin ... Keep service records, notes, and status details accurate within the system and assist with daily ...

Reviews dispatch operations to identify technical and operational training needs and recommend operational improvements. Reviews and recommends modifications to computer-aided dispatch systems.

Coordinate and dispatch Interplant transfers * Coordinate and dispatch Seneca inbound purchases * Coordinate and manage Seneca's dedicated fleet schedule * Collaborate with and effectively ...

Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch ...

Dispatcher

Madison, WI ยท On-site

$24 - $26/hr

Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch ...

School Bus Dispatcher

Sun Prairie, WI ยท On-site

$19 - $22/hr

Maintain accurate records of driver assignments and route changes. * Assist with preparing payroll ... Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office applications.

School Bus Dispatcher

Sun Prairie, WI ยท On-site

$19 - $22/hr

Maintain accurate records of driver assignments and route changes. * Assist with preparing payroll ... Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office applications.

Dispatcher

Madison, WI ยท On-site

Coordinate parts runs, helper dispatch, or second-truck needs when a job requires additional resources. Customer Communication * Call customers ahead of technician arrival with accurate ETAs and ...

Dispatcher

Madison, WI ยท On-site

$24 - $26/hr

Basic knowledge of radio dispatch equipment * Excellent communication and customer service skills * Ability to deliver under time constraints and deadlines * Previous terminal operations, dispatch ...

Dispatcher

Madison, WI ยท On-site

$22 - $27/hr

Receive, prioritize, and dispatch calls in CAD system * Provide top tier customer service to medical facilities, the public, and our employees * Gather and verify billing information including full ...

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Dispatch Assistant information

See Madison, WI salary details

$6

$19

$33

How much do dispatch assistant jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for dispatch assistant in Madison, WI is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.54 per hour, depending on experience, location, and employer.

What is the difference between Dispatch Assistant vs Logistics Coordinator?

AspectDispatch AssistantLogistics Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in transportation or logisticsTypically requires a bachelor's degree in logistics, supply chain management, or related fields
Work EnvironmentOffice setting, often in transportation or delivery companiesOffice-based, coordinating shipments and supply chain activities
Employer & Industry UsageUsed in transportation, delivery, and courier services
Common Search & ComparisonOften compared for entry-level roles in dispatch and transportation

While both roles involve coordinating transportation activities, a Dispatch Assistant primarily supports dispatch operations by scheduling and communicating with drivers. A Logistics Coordinator has a broader scope, managing entire supply chain processes, including inventory and vendor relations. The Dispatch Assistant role is more focused on immediate dispatch tasks, whereas the Logistics Coordinator oversees comprehensive logistics planning.

What are the key skills and qualifications needed to thrive as a dispatch assistant, and why are they important?

To thrive as a Dispatch Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and office productivity tools is typically required. Effective communication, problem-solving, and the ability to work under pressure are important soft skills in this role. These competencies ensure timely coordination of deliveries, efficient operations, and reliable service to clients.

What is a dispatch assistant?

Dispatch Assistants are professionals who support the logistics and transportation departments of companies by coordinating the scheduling, tracking, and dispatching of vehicles, drivers, or shipments. They handle communication between drivers, clients, and management, ensuring that deliveries and pickups are completed efficiently and on time. Their duties may also include maintaining records, updating tracking systems, and resolving any issues that arise during the transportation process. Dispatch Assistants play a crucial role in keeping supply chains running smoothly.

What are some typical challenges a dispatch assistant faces when coordinating deliveries, and how can they be managed effectively?

Dispatch Assistants often juggle multiple delivery schedules and must quickly adapt to unexpected changes such as traffic delays, last-minute order modifications, or driver availability. Effective communication with drivers, logistics teams, and customers is essential to resolve issues swiftly and maintain smooth operations. Utilizing dispatch software, staying organized, and remaining calm under pressure are key strategies for successfully managing these challenges.

How to become a dispatch assistant?

To become a dispatch assistant, candidates typically need a high school diploma or equivalent and strong organizational and communication skills. Experience with scheduling, routing, or using dispatch software can be beneficial, and some employers may require background checks or specific certifications depending on the industry.
What are the most commonly searched types of Dispatch jobs in Madison, WI? The most popular types of Dispatch jobs in Madison, WI are:
What job categories do people searching Dispatch Assistant jobs in Madison, WI look for? The top searched job categories for Dispatch Assistant jobs in Madison, WI are:
What cities near Madison, WI are hiring for Dispatch Assistant jobs? Cities near Madison, WI with the most Dispatch Assistant job openings:

Dispatch Coordinator

Robert Half

Madison, WI โ€ข On-site

$25 - $30/hr

Temporary

Posted 24 days ago


Job description

We are looking for a Dispatch Coordinator to support daily field operations in Madison, Wisconsin. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment, can make sound decisions under pressure, and enjoys coordinating schedules, technicians, and customer updates throughout the day. You will play a central role in keeping service appointments on track, responding quickly to shifting priorities, and ensuring customers and field teams stay informed.
Responsibilities:
• Direct the daily service schedule by assigning work based on technician availability, travel efficiency, required expertise, and priority level.
• Oversee the live dispatch board throughout the day, adjusting appointments as conditions change to minimize delays and maximize productivity.
• Identify open time slots and help convert them into completed work by coordinating waitlisted requests, rescheduled visits, or same-day opportunities.
• Respond to urgent service needs by evaluating timing, reorganizing assignments, and communicating updates clearly to both customers and technicians.
• Maintain ongoing visibility into technician progress, location, and job status using dispatch software and direct outreach.
• Communicate emerging issues such as extended job times, material delays, or resource constraints so leadership can address customer expectations early.
• Arrange additional operational support when needed, including parts delivery, backup staffing, or extra field assistance.
• Provide customers with timely arrival updates, schedule changes, and status information while handling inquiries with professionalism.
• Keep service records, notes, and status details accurate within the system and assist with daily reporting related to schedule performance and completion results.• At least 2 years of experience in a fast-paced coordination, dispatch, logistics, or scheduling role.
• Strong ability to organize routes and schedules efficiently across a defined service area.
• Clear verbal and written communication skills for working with customers, field technicians, and internal teams.
• High attention to detail with the ability to manage multiple moving parts without losing accuracy.
• Comfortable making real-time decisions and adapting quickly when priorities shift during the day.
• High school diploma or equivalent.
• Experience with CRM or field service platforms such as ServiceTitan is preferred.
• Background in logistics, distribution, job scheduling, or service-based operations is preferred.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948