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Dispatch Director Jobs in Madison, WI (NOW HIRING)

Ritchie Bros.

Dispatcher

Portage, WI · On-site

... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...

Builders FirstSource

Dispatch Supervisor

Madison, WI · On-site

Reviews dispatch operations to identify technical and operational training needs and recommend ... and directing work; appraising performance; rewarding and disciplining employees; addressing ...

Southport Mechanical, LLC

Dispatcher

Madison, WI

... direct communication. Technician Communication * Serve as the primary point of contact for technicians in the field -- dispatch jobs clearly, confirm details, and keep them informed of changes.

The City of Watertown

Police PT Dispatcher

Watertown, WI · On-site

$27.20/hr

Prior Police Dispatch Experience MANDATORY;Ability to keyboard/type at a high competency level ... may be directed to Captain Jon Caucutt, 920-206-4238, or jcaucutt@watertownwi.gov The City of ...

Ritchie Bros.

Dispatcher

Portage, WI · On-site

$19.26 - $24.07/hr

The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...

The City of Watertown

Police-FT Dispatcher

Watertown, WI · On-site

$27.20/hr

Prior Dispatch Experience preferred BUT NOT REQUIRED;Ability to keyboard/type at a high competency ... may be directed to Captain Jon Caucutt, 920-206-4238, or jcaucutt@watertownwi.govThe City of ...

Coupa

Product Management Director - 11342

Oregon, WI · On-site

$112 - $157/hr

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global ... Contingent Worker Dispatching Act (派遣法) * And others * Assess regulatory impact on Coupa ...

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Dispatch Director information

See Madison, WI salary details

$30.2K

$63.4K

$104.3K

How much do dispatch director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for dispatch director in Madison, WI is $63,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,400.00 and $72,000.00 per year, depending on experience, location, and employer.

What does a dispatch director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.

What are the key skills and qualifications needed to thrive as a dispatch director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

How does a dispatch director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

Is dispatch a stressful job?

Dispatch directors and dispatchers often work in fast-paced environments that require quick decision-making and multitasking, which can lead to stress. The job involves managing schedules, coordinating with drivers or teams, and handling emergencies, making stress levels vary based on workload and industry demands.

Is it hard to get hired as a dispatch director?

Getting hired as a dispatch director can be competitive, as it requires relevant experience in logistics, transportation, or emergency services, along with strong organizational and communication skills. Employers often seek candidates with leadership abilities and familiarity with dispatch software or systems, and some positions may require certifications or a background check.

What are the most commonly searched types of Dispatch jobs in Madison, WI?

The most popular types of Dispatch jobs in Madison, WI are:

What are popular job titles related to Dispatch Director jobs in Madison, WI?

For Dispatch Director jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Dispatch Director jobs in Madison, WI look for?

The top searched job categories for Dispatch Director jobs in Madison, WI are:

What cities near Madison, WI are hiring for Dispatch Director jobs?

Cities near Madison, WI with the most Dispatch Director job openings:

Dispatch Director jobs near you
Infographic showing various Dispatch Director job openings in Madison, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,368 per year, or $30.5 per hour.

Dispatcher

Ritchie Bros.

Portage, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 19 rated auctioneers

Job description

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

IAA Holdings, LLC (IAA)


IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.


About the team - Yard Operations 

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

  • 2+ years customer service experience, 1+ years direct dispatch
  • Direct activities related to towing operations and on-time performance goals.
  • Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
  • Plan future day resource requirements and coordinate with towers to line up required truck resources.
  • Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
  • Monitor transportation costs and identify opportunities for cost savings.
  • Recruit new towers to build towing networks with added resources.
  • Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
  • Monitor work-in-progress & make necessary adjustments to ensure timely performance.
  • Identify and escalate issues or concerns related to transportation activities to management.
  • Form a fundamental relationship with the IAA Transportation team.
  • Establish and maintain good, positive working relationships with all tow drivers.
  • Review and analyze reports on transportation activity, including Time Performance metrics.
  • Comply with safety guidelines along with company policies and procedures.
  • Other duties as assigned.

What Ritchie Bros. Auctioneers employees say

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