Director Infrastructure Operations Jobs (NOW HIRING)

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Director, Infrastructure & Cloud will be responsible for setting strategic vision for the area and leading operations globally. This role is responsible for defining the short- and long-term Cloud and infrastructure strategy for the business and leading a team to execute the defined strategy. This role is critical as the operations stability is critical to the GE Appliances business. As GE Appliances embarks on a trajectory of growth, this role will provide critical leadership to help deliver solutions at scale using Cloud and advance infrastructure tools and solutions. Opportunities for AI implementation in projects and operations is key to the success of this role where we can get more done with less. The role will also look for the best ways to position the Digital Technology (DT) team to leverage advantages of various cloud and ecosystem partners and vendors to deliver key programs. The multi-year cloud strategy will also drive increased reliability, performance, and scalability but at a lower total cost of ownership. The leader in this role will be expected to drive productivity, usher in new infrastructure technologies, and systematically eliminate various legacy infrastructure technologies.
Position
Director Infrastructure & Cloud
Location
USA, Louisville, KY
How You'll Create Possibilities
Key Responsibilities:
Develop/execute infrastructure strategy while maintaining world class Operations for GE Appliances

• Develop multi-year cloud and infrastructure roadmaps, vision and work with individual architects to translate strategies into tactical engineering blueprints.
• Drive world class operations using AI tools and ensure we root cause and automate operational tasks. Drive proactive problem solving and streamline ongoing operations.
• Create a vision for enabling AI and using advanced tools to revitalize infrastructure and cloud services.
• Architect and direct the execution of short- and long-term strategic plans to assure infrastructure capacity meets current and future needs to support GEA's growth trajectory.
• Provide leadership by joining bridges for all critical infrastructure incidents as necessary to assess impact, coordinate response efforts, help with escalations, communicate status, resolution progress to senior leadership and key stakeholders.
• Accountable to improve key operational metrics and timely approvals of invoices and validating spend.
• Develop an orchestrated strategy for IT and OT networks and to facilitate the various growth projects
• Enable a multi-cloud strategy to efficiently leverage the strengths of AWS, GCP and OCI at the best cost
• Devise migration plans to effectively use compute, storage and other infrastructure related services across our public, private and DR clouds/datacenters
• Leverage and upgrade the existing Active Directory environment to take advantage of the new capabilities
• Facilitate the elimination of legacy data centers and migrate to future ready cloud infrastructure
• Guide the development and execution of procedures, policies, RACI and related training plans for project management and infrastructure administration.
• Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.
• Conduct research and recommend changes in services, products, protocols and standards to support development efforts and infrastructure procurement.
• Present to C-Suite leaders and technical decision makers while providing appropriate thought leadership and creative insights when needed.
• Lead the research and evaluation of emerging technology, industry and market trends to assist in solution implementation and/or operational support across multiple teams. Oversee data center group and lead, direct and utilize knowledge on best practices in area related to infrastructure.
• Ensure that the critical infrastructure is following the requirements of the IT Disaster Recovery Plans.
• Define software and hardware standards in collaboration with stakeholders and owners. Report and prepare strategies to maintain critical infrastructure.
• Ensure appropriate security levels on the network, infrastructure and servers are maintained.
• Oversee operational costs, conduct near and long-term financial estimates for expanded functionality and user base.
• Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services to decrease costs.
• Perform feasibility studies for upgrade projects, conversions and improvements.
• Revitalize and execute a Site independence strategy to build site level redundancies and efficiencies

Provide outstanding team leadership

• Ensure team members are executing GE Appliance's strategy and developing infrastructure solutions that support the business' growth goals
• Ensure that the organization has the required skills and capabilities within the advanced infrastructure domain.
• Provide leadership, coaching, support and development opportunities to develop a strong advanced infrastructure team.
• Develop and ensure employee capability through performance management processes, talent reviews, training and development and effective staffing decisions.

What You'll Bring to Our Team
Minimum Qualifications:

• Bachelor's degree in computer science, computer engineering or equivalent
• Ten (10) years of prior relevant experience in roles of increasing responsibility within infrastructure architecture and design.
• 3 years' experience leading an IT Infrastructure architecture and operations or related team(s) with experience operating at a senior manager-level or above.
• Possess advanced technical depth and knowledge of cloud, database, integrations, network, compute and storage.
• Understands and operates at an enterprise-wide level; aligns priorities with broader goals, measures outcomes - metrics driven, uses feedback to change as needed, evaluates alternatives, solutions oriented, seeks alternatives and broad input; can see connections within complex issues.
• Strong ability to influence and guide executive-level managers and reconcile, integrate competing interests.
• Must be able to elevate the way we run the business and demonstrate transformational business change that positively impacts our customers and the business.
• Proven ability to drive cross-functional, transformational changes that impact multiple functions while making the right business tradeoffs. Data driven decision making skills.
• Demonstrates initiative and takes action proactively. Possesses the self-discipline to take actions before they are necessary, optimism towards achieving positive outcome and the competitiveness to translate a plan into action.
• Strong problem solving, analytic, and project management skills. Goal-oriented and proactive in problem solving, coupled with creativity and a high energy level.
• Strong interpersonal, communication, and presentation skills. Proven ability to communicate a technical solution in a way that is easy to understand.
• Possess exceptional leadership skills; inclusive, people-focused technology leader who serves as mentor and coach to his/her team.
• Avid learner and stays current on industry trends and best practices.
• Ability and willingness to: Join critical outage bridges when called in and communicate with stakeholders, work occasionally on weekends and/or evenings, and travel for domestic and/or international travel to customer sites/ plants, etc. (10%).

Preferred Qualifications:

• Master's degree in business, computer science, computer engineering or equivalent
• Twelve (12) years of prior relevant experience in roles of increasing responsibility within infrastructure architecture and design.
• 6 years' experience leading an IT Infrastructure or related team(s) with experience operating at a director-level.
• Experience migrating from a mature/legacy technology stack to a modern technology stack.
• Knowledge of Oracle EBS.

Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com