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Director Infrastructure

Columbus, OH · On-site

... The Director of Infrastructure is responsible for the strategic planning, execution, and ... Develops, implements, and manages technical operations in support of Phoenix business requirements.

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Director Infrastructure Operations information

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$34K

$107.7K

$179.5K

How much do director infrastructure operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director infrastructure operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of infrastructure operations do?

A Director of Infrastructure Operations is responsible for overseeing and managing an organization's IT infrastructure, including networks, servers, data centers, and cloud services. They ensure that all systems are running efficiently, securely, and reliably to support business operations. This role often involves strategic planning, budgeting, leading technical teams, and implementing best practices for disaster recovery and security. Directors also collaborate with other departments to align IT infrastructure with organizational goals and may be involved in vendor management and technology upgrades.

What are the key skills and qualifications needed to thrive as a director of infrastructure operations?

To thrive as a Director of Infrastructure Operations, you need deep expertise in IT infrastructure management, network architecture, and systems administration, often supported by a bachelor’s or master’s degree in computer science or a related field. Familiarity with enterprise tools like VMware, cloud platforms (AWS, Azure), ITIL frameworks, and certifications such as PMP or CISSP is typically required. Strong leadership, strategic thinking, and effective communication are essential soft skills for managing teams and aligning IT initiatives with business goals. These skills and qualities ensure the reliable, secure, and scalable operation of an organization’s critical IT systems.

How does a director of infrastructure operations typically collaborate with other departments to ensure seamless IT service delivery?

As a Director of Infrastructure Operations, collaboration with other departments such as security, application development, and business units is essential to align IT infrastructure with organizational goals. This role often involves regular meetings with department heads to understand their requirements, prioritizing projects, and coordinating resource allocation. Directors also work closely with teams to create incident response protocols, ensure compliance, and optimize system uptime. Effective communication and cross-functional teamwork are key to addressing challenges quickly and maintaining high service levels.

What is the difference between Director Infrastructure Operations vs Network Manager?

AspectDirector Infrastructure OperationsNetwork Manager
Primary FocusOversees overall infrastructure strategy, including data centers, servers, and cloud servicesManages network infrastructure, including LAN, WAN, and network security
CertificationsITIL, PMP, Cisco or Microsoft certifications often preferredCCNA, CCNP, or Network+ certifications common
Work EnvironmentExecutive-level, strategic planning, cross-departmental collaborationOperational, technical hands-on management of network systems
Industry UsageUsed in large enterprises, data centers, cloud providersCommon in organizations with complex network needs

The main difference is that the Director Infrastructure Operations oversees the entire infrastructure strategy and management, including data centers and cloud services, while the Network Manager focuses specifically on managing and maintaining network systems. Both roles require technical certifications, but their scope and responsibilities differ significantly.

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Cities with the most Director Infrastructure Operations job openings:

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Director Infrastructure Operations jobs near you
Infographic showing various Director Infrastructure Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director Infrastructure & Operations-Desktop

First Citizens Bank

Carolina, RI

Full-time

Re-posted 15 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 174 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona or North Carolina.

The IT Infrastructure & Operations Director is responsible for leading the Bank’s desktop technical operations, infrastructure, and associated teams. This role ensures the performance, reliability, security, and cost-effectiveness of enterprise infrastructure, including software, hardware and related tools. The position provides strategic leadership, operational oversight, and technical expertise while managing and developing a high-performing IT organization supporting critical business and regulatory needs.

This role manages an organization of approximately 20 associates, with 3–4 direct reports, and partners closely with business stakeholders, vendors, and senior leadership.


Responsibilities & Qualifications

Infrastructure & Operations Leadership

  • Provide oversight for enterprise infrastructure and technical operations, including desktop hardware, software, and end-user support services.
  • Lead associate teams responsible for daily technical operations and long-term infrastructure stability.
  • Establish performance monitoring, reporting, and service metrics to ensure reliability, capable responsiveness and cost-effectiveness.
  • Guide teams through the resolution of complex technical incidents and escalations.
  • Ensure infrastructure solutions are scalable, resilient, and aligned with overall operational needs.

Strategy & Business Alignment

  • Align infrastructure strategy and operational initiatives with evolving business objectives and regulatory requirements.
  • Partner with internal business leaders to understand needs and translate them into effective technical solutions.
  • Develop and maintain strong relationships with vendors, service providers, and external partners.
  • Lead and execute infrastructure-related initiatives, continuous improvement efforts, and modernization programs.

Management & Leadership

  • Set clear expectations and accountability to achieve departmental and organizational goals.
  • Manage budget planning, forecasting, and resource allocation for infrastructure and operations.
  • Develop, update, and enforce IT policies, standards, processes, and controls to improve efficiency and compliance.
  • Recruit, coach, develop, and evaluate management and technical staff.
  • Foster a supportive, inclusive, and performance-driven team environment focused on professional growth.

Technical Expertise & Governance

  • Serve as a technical and strategic advisor to senior management on infrastructure and operations matters.
  • Maintain strong knowledge of infrastructure technologies, including Windows-based environments and key end-user computing platforms/services.
  • Oversee identity and access management, security controls, vulnerability management, and system hardening as required.
  • Ensure compliance with financial services regulatory requirements, security standards, and internal controls.
  • Monitor industry trends, emerging technologies, and vendor offerings to inform roadmap and investment decisions.

Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management

OR

High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management

Preferred Skills & Experience

  • Strong people manager with experience leading managers and technical teams
  • Deep understanding of enterprise infrastructure in regulated environments
  • Experience supporting end-user teams and production operations
  • Windows-based infrastructure experience (engineering, design, implementation)
  • Knowledge of networking, infrastructure hardware, and enterprise software platforms
  • Experience with access management, security controls, and vulnerability management
  • Financial services or similarly regulated industry experience preferred
  • Strong communication, leadership, and stakeholder management skills
  • Experience with DEX or similar tools

#LI-JM1


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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