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Director Implementation Services Jobs (NOW HIRING)

Allego

Manager of Implementation Services

Waltham, MA

$82K - $141K/yr

What You'll Do As a Manager of Implementation Services, you will lead a team that is at the ... Our most successful leaders are driven by the unique opportunity to have a direct impact on the ...

Crisis24

Director, Customer Implementation

Annapolis, MD · On-site

$135K - $150K/yr

More information is available at Job Summary The Director of Customer Implementation Services leads the strategy, execution, and continuous improvement of customer onboarding services. This role ...

Rippling

Director, EOR Implementation

$139K - $220K/yr

As the Director of Implementation, you will lead the ~50+ FTE Implementation EOR team, responsible ... services to clients. * Build, maintain, and execute quarterly plans aligned with business ...

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$39K

$103.5K

$168K

How much do director implementation services jobs pay per year?

As of Jun 25, 2026, the average yearly pay for director implementation services in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

How does a Director of Implementation Services typically collaborate with cross-functional teams during large-scale client deployments?

A Director of Implementation Services plays a pivotal role in coordinating efforts across departments such as sales, product development, customer support, and project management to ensure successful client onboarding and solution deployment. They facilitate regular meetings, establish clear communication channels, and define project milestones to align all stakeholders on goals and timelines. This collaborative approach helps to anticipate potential challenges, resolve resource conflicts, and ensure that client requirements are consistently met. Effective collaboration is essential for delivering seamless implementations and maintaining high client satisfaction.

What does a Director of Implementation Services do?

A Director of Implementation Services oversees the planning, coordination, and execution of projects that deliver products or services to clients. They manage teams responsible for onboarding new customers, ensuring solutions are tailored to client needs, and that implementations are completed on time and within budget. This role often requires collaborating with sales, product, and support teams to ensure a seamless transition from sale to operational use. Their main goal is to ensure client satisfaction and drive the successful adoption of company solutions.

What is the difference between Director Implementation Services vs Implementation Manager?

AspectDirector Implementation ServicesImplementation Manager
CredentialsTypically requires a bachelor’s degree, extensive experience, and sometimes certifications like PMPUsually requires a bachelor’s degree and relevant project management experience
Work EnvironmentOversees multiple projects and teams, strategic planningManages specific projects, coordinates teams, and ensures project delivery
Employer & Industry UsageCommon in large organizations, consulting firms, and tech companiesFound in various industries, including IT, healthcare, and finance

The main difference is that the Director Implementation Services focuses on strategic oversight and leadership across multiple projects, while the Implementation Manager handles day-to-day project execution and team coordination.

What are the key skills and qualifications needed to thrive as a Director of Implementation Services, and why are they important?

To excel as a Director of Implementation Services, you need extensive project management experience, a background in business or technology, and a proven track record leading cross-functional teams. Familiarity with project management tools (such as Jira or Asana), CRM systems, and methodologies like Agile or Six Sigma is highly beneficial. Strong leadership, communication, and problem-solving skills help drive client satisfaction and effective team coordination. These competencies ensure seamless implementation of solutions, successful client outcomes, and organizational growth.
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Director Implementation Services jobs near you
Infographic showing various Director Implementation Services job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Manager of Implementation Services

Manager of Implementation Services

Allego

Waltham, MA

$82K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

What You'll Do

As a Manager of Implementation Services, you will lead a team that is at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers.

You are a seasoned project manager with a strong customer-centric mindset and the ability to help your team navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your expertise in SaaS implementations, coupled with your confident and prescriptive approach, will help you guide your team to successfully launch Allego customers that positions them for long term adoption and success, and smooth transition to the post-implementation experience. 

Our most successful leaders are driven by the unique opportunity to have a direct impact on the growth of the company.  This is accomplished by not only consistently delivering positive customer experiences, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs. 

Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens.  We love our customers and have fun working together!

Responsibilities:

  • Lead a team responsible for ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new and existing customers.
  • Play a pivotal role at the forefront of the customer journey.
  • Guide the team in navigating complex implementation projects that involve multiple workstreams and diverse stakeholder groups.
  • Leverage expertise in SaaS implementations to advise on a confident and prescriptive approach.
  • Conduct regular meetings with team members such as 1 on 1s and team meeting to ensure understanding of priorities and help develop team members to grow in their roles 
  • Work directly with your team members to facilitate a smooth and effective transition to the post-implementation experience team.
  • Contribute to the ongoing refinement of the implementation approach and best practices, integrating lessons learned and evolving customer needs.
  • Consistently work with your direct team members to update and maintain data in internal systems to support the business need to measure implementation projects and customer account health.
  • Drive a direct and positive impact on the growth of the company.

Requirements

  • Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationship
  • Strong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risks.
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practices.
  • Strong interpersonal skills and experience initiating and building positive relationships both internally, and with customers
  • Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion.
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
  • Technical aptitude and the ability to understand and consult on product feature configuration
  • Highly detail oriented and quality driven, with a strong sense of ownership and accountability.
  • Ability to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude 
  • Bachelor's degree or equivalent
  • Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus
  • Project Management Professional certification preferred 
  • Previous Team Lead or Leadership experience in a Project Management function is preferred 

Base Salary: $82,000-$141,000

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

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