As a leader within Professional Services, the Implementation Manager serves as a coach, mentor, and escalation point while partnering closely with Customer Success, Product, Sales, and Support teams ...
As a leader within Professional Services, the Implementation Manager serves as a coach, mentor, and escalation point while partnering closely with Customer Success, Product, Sales, and Support teams ...
Director, Implementation Services (INDG)
Arlington, VA · On-site
$190K - $250K/yr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
Director, Implementation Services (INDG)
Arlington, VA · On-site
$190K - $250K/yr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
Director, Implementation Services (INDG)
Arlington, VA · On-site
$180 - $240/hr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
Director, Implementation Services (INDG)
Arlington, VA · On-site
$180 - $240/hr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
Director, Implementation Services (INDG)
$190K - $250K/yr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
Director, Implementation Services (INDG)
$190K - $250K/yr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
Manager, Implementation
Birmingham, AL · On-site +1
The Manager is responsible for a range of implementation activities intended to achieve a high level of client service and satisfaction during their implementation phase. This position will be ...
Manager, Implementation
Birmingham, AL · On-site +1
The Manager is responsible for a range of implementation activities intended to achieve a high level of client service and satisfaction during their implementation phase. This position will be ...
... service excellence throughout the implementation process. * Perform other duties and ... of Project Management experience, PMP or similar certification preferred * CPP or PHR ...
... service excellence throughout the implementation process. * Perform other duties and ... of Project Management experience, PMP or similar certification preferred * CPP or PHR ...
Responsibilities • Personally own project management and hands-on implementations for zerohash ... scope, risk and quality service delivery, coordinating closely with Product, Engineering ...
Responsibilities • Personally own project management and hands-on implementations for zerohash ... scope, risk and quality service delivery, coordinating closely with Product, Engineering ...
Manager, Implementation (IT)
$99K - $158K/yr
As a Manager, IT Implementation, you will lead a team of ~7 global specialists to drive the ... professional services, or technical client support teams in a fast-paced B2B SaaS environment ...
Manager, Implementation (IT)
$99K - $158K/yr
As a Manager, IT Implementation, you will lead a team of ~7 global specialists to drive the ... professional services, or technical client support teams in a fast-paced B2B SaaS environment ...
Apply strong program and change management discipline to complex implementations involving multiple ... services or payments. * Experience working with issuers, processors, fintechs, or enabling ...
Apply strong program and change management discipline to complex implementations involving multiple ... services or payments. * Experience working with issuers, processors, fintechs, or enabling ...
Director, Implementation Services (INDG)
Arlington, TX · On-site
$180 - $240/hr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
Director, Implementation Services (INDG)
Arlington, TX · On-site
$180 - $240/hr
Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities. * Maintain current ...
... service excellence throughout the implementation process. * Perform other duties and ... of Project Management experience, PMP or similar certification preferred * CPP or PHR ...
... service excellence throughout the implementation process. * Perform other duties and ... of Project Management experience, PMP or similar certification preferred * CPP or PHR ...
Manager, Implementation (MANTL)
$126K - $157K/yr
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our ... We are looking for a Manager of Business & In-Branch Implementations to own the delivery of our ...
Manager, Implementation (MANTL)
$126K - $157K/yr
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our ... We are looking for a Manager of Business & In-Branch Implementations to own the delivery of our ...
Apply strong program and change management discipline to complex implementations involving multiple ... services or payments. * Experience working with issuers, processors, fintechs, or enabling ...
Apply strong program and change management discipline to complex implementations involving multiple ... services or payments. * Experience working with issuers, processors, fintechs, or enabling ...
Project Manager, Implementation
$79K - $146K/yr
... Manager who is passionate about quality in everything they do while leading the implementation of ... added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat ...
Project Manager, Implementation
$79K - $146K/yr
... Manager who is passionate about quality in everything they do while leading the implementation of ... added services across iLottery, iGaming and Online Sports Betting (OSB). About Aristocrat ...
Senior Manager, Implementation (IT Products)
Manhattan, NY · On-site
$106 - $196/hr
The ideal candidate for this role has a track record of managing high‑performing professional services or client‑facing implementation teams. This leader has a proven track record of managing ...
Senior Manager, Implementation (IT Products)
Manhattan, NY · On-site
$106 - $196/hr
The ideal candidate for this role has a track record of managing high‑performing professional services or client‑facing implementation teams. This leader has a proven track record of managing ...
Manager - Implementation Management, Americas
New York, NY · On-site
$171K - $285K/yr
Proven leadership experience managing diverse, geographically distributed teams Strong track record in customer-facing roles, ideally within implementation, delivery, or service management Excellent ...
Manager - Implementation Management, Americas
New York, NY · On-site
$171K - $285K/yr
Proven leadership experience managing diverse, geographically distributed teams Strong track record in customer-facing roles, ideally within implementation, delivery, or service management Excellent ...
The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business ...
The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business ...
Datadog's Implementation Services team helps customers deploy and realize value from the Datadog platform quickly. Our Project Managers are the engine behind that by running complex, multi ...
Datadog's Implementation Services team helps customers deploy and realize value from the Datadog platform quickly. Our Project Managers are the engine behind that by running complex, multi ...
The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business ...
The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business ...
People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely ... POSITION SUMMARY The Digital Project Manager - Implementation drives successful delivery of ...
People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely ... POSITION SUMMARY The Digital Project Manager - Implementation drives successful delivery of ...
Manager Implementation Services information
See salary details
$39K - $50.7K
7% of jobs
$50.7K - $62.5K
4% of jobs
$73.7K is the 25th percentile. Wages below this are outliers.
$62.5K - $74.2K
14% of jobs
$74.2K - $85.9K
15% of jobs
The median wage is $94K / yr.
$85.9K - $97.6K
14% of jobs
$97.6K - $109.4K
14% of jobs
$115.7K is the 75th percentile. Wages above this are outliers.
$109.4K - $121.1K
13% of jobs
$121.1K - $132.8K
7% of jobs
$132.8K - $144.5K
5% of jobs
$144.5K - $156.3K
3% of jobs
$156.3K - $168K
3% of jobs
$39K
$103.5K
$168K
How much do manager implementation services jobs pay per year?
What is a manager implementation services?
What are the typical challenges faced by a manager implementation services when coordinating cross-functional teams during large-scale projects?
What are the key skills and qualifications needed to thrive as a manager implementation services, and why are they important?
What is the difference between Manager Implementation Services vs Implementation Specialist?
| Aspect | Manager Implementation Services | Implementation Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor's degree, project management certifications (e.g., PMP), and experience in leadership roles | Usually requires a bachelor's degree, technical certifications, and hands-on implementation experience |
| Work Environment | Leads teams, manages projects, and coordinates across departments | Executes specific implementation tasks, often working under supervision or as part of a team |
| Employer & Industry Usage | Common in consulting firms, software companies, and large enterprises | Found in IT, software, and technical service providers |
While both roles focus on implementation, the Manager Implementation Services oversees projects and teams, requiring leadership and strategic skills. The Implementation Specialist handles technical tasks and executes specific parts of the implementation process. The manager role is broader, involving planning and coordination, whereas the specialist role is more hands-on and technical.
What cities are hiring for Manager Implementation Services jobs?
Cities with the most Manager Implementation Services job openings:
What are the most commonly searched types of Implementation Services jobs?
The most popular types of Implementation Services jobs are:
What states have the most Manager Implementation Services jobs?
States with the most job openings for Manager Implementation Services jobs include:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Blackbaud rating
8.4
Based on 6 frontline employees who took The Breakroom Quiz
88th of 244 rated software companies
Job description
Position Overview
The Implementation Team Manager is responsible for leading a team of Implementation Consultants and Project Managers focused on delivering successful client implementations, accelerating time-to-value, driving solution adoption, and ensuring long-term customer success. This role combines people leadership, operational management, project oversight, and process improvement to ensure implementations are executed consistently, efficiently, and in alignment with client expectations.
As a leader within Professional Services, the Implementation Manager serves as a coach, mentor, and escalation point while partnering closely with Customer Success, Product, Sales, and Support teams to continuously improve implementation outcomes, operational excellence, and customer satisfaction.
Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a team of Implementation Consultants and Project Managers, driving accountability, collaboration, and high performance.
- Provide ongoing coaching, performance feedback, and development opportunities focused on consulting, project management, customer engagement, and solution expertise.
- Coach team members on the effective and responsible use of AI-powered tools to improve productivity, knowledge sharing, problem-solving, and service delivery.
Implementation Delivery & Customer Success
- Ensure successful deployment of Blackbaud Corporate Impact solutions through consistent execution of implementation methodologies and best practices.
- Drive timely project completion, customer readiness, solution adoption, and successful go-live outcomes.
- Monitor project health, implementation quality, customer satisfaction, resource utilization, and delivery metrics.
- Act as an escalation point for complex projects, customer concerns, and implementation challenges.
- Partner with Customer Success Managers to ensure a seamless transition from implementation to ongoing adoption and account management.
- Support strategic initiatives that improve implementation quality, accelerate time-to-value, and increase customer outcomes.
Operational Excellence & Innovation
- Develop and refine implementation processes, standards, tools, and methodologies to improve scalability, consistency, and efficiency.
- Leverage AI-powered tools, automation, and emerging technologies to enhance implementation delivery, reduce administrative overhead, improve reporting, and optimize team productivity.
- Analyze key performance indicators including implementation timelines, customer satisfaction, adoption, utilization, and project quality to drive continuous improvement.
- Champion a culture of innovation by encouraging experimentation and adoption of new technologies that improve customer and team outcomes.
Cross-Functional Collaboration
- Partner with Sales, Solution Engineering, and Customer Success teams to support project scoping, implementation planning, and customer onboarding.
- Collaborate with Product and Engineering teams to provide implementation feedback, client insights, and recommendations for product enhancements.
Qualifications
Required
- 5-7 years of experience in software implementation, professional services, project management, customer success, or related SaaS delivery roles.
- 2-4 years of people leadership or team management experience.
- Experience managing complex SaaS, CSR, grantmaking, employee engagement, or enterprise software implementations.
- Strong project management, organizational, and problem-solving skills.
- Excellent communication, presentation, and stakeholder management abilities.
- Experience utilizing AI, automation, or productivity technologies to increase operational efficiency, improve delivery processes, or enhance customer outcomes.
- Demonstrated ability to identify opportunities for innovation, process improvement, and operational transformation.
Preferred
- Experience with CSRconnect, GrantsConnect, corporate social responsibility programs, employee engagement platforms, grantmaking solutions, or similar technology platforms.
- Experience with Salesforce, Certinia (FinancialForce), Microsoft 365, SharePoint, Smartsheet, Power BI, or similar business systems. Familiarity with generative AI tools.
- Familiarity with implementation methodologies, change management, and process improvement practices.
- Experience working with enterprise or mid-market clients.
- Knowledge of corporate social impact, philanthropy, workplace giving, volunteering, or nonprofit operations.
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Blackbaud powers social impact through purposedriven technology and responsible AI. Guided by our Intelligence for Good vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
The starting base pay is $101,900.00 to $132,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program
About Blackbaud
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Charleston, SC, US
Year founded
1981