Manager Implementation Services Jobs (NOW HIRING)

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Senior Management Chicago, IL, US

30+ days ago Requisition ID: 1559

Salary Range: $120,000.00 To $150,000.00 Annually

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Head of Implementation Services to join our Information Technologyteam.

The Head of Implementation Services is responsible managing a team of project managers, working with internal and external clients during the integration of clients’ process and procedures with Harris and Harris’ collections systems. This role is responsible for the development, testing, implementation of all tasks associated with the collection system. This includes coordinating programming changes internally, externally with clients, and programming vendors.

This position will include client contact over the phone and/or in person visits which will require the candidate to be well-spoken, able to understand client needs, and suggest solutions.

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday

Location: may work remote, but may have to travel to client sites and the Chicago office

Salary:$120,000 to $150,000 annually

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

• Drive continuous process improvement initiatives within the Implementation Services team to enhance efficiency, effectiveness, and overall service delivery.
• Develop and implement best practices for project management methodologies, ensuring consistency and alignment with industry standards.
• Lead the evaluation, design, and implementation of streamlined processes to optimize the overall implementation lifecycle, reducing time-to-market/revenue recognition and enhancing client satisfaction.
• Establish key performance indicators (KPIs) for implementation processes and regularly assess performance against these metrics, implementing corrective actions as needed.
• Collaborate with cross-functional teams to identify process bottlenecks and areas for improvement, implementing data-driven solutions to enhance operational excellence.
• Proactively identify opportunities for automation and technology integration within implementation processes to increase productivity and reduce manual effort.
• Take a leadership role in M&A integration activities related to implementation services, ensuring a seamless transition of acquired entities into existing workflows and processes.
• Collaborate with stakeholders to define and implement governance structures that support efficient decision-making processes.
• Provide mentorship and training to team members on process improvement methodologies, ensuring a continuous learning culture within the Implementation Services team.
• Establish quality control processes and procedures during and after project go-live to ensure consistent delivery of client and business requirements.
• Learn and become proficient in the CUBS and future collection systems to allow for better understanding of system capabilities and how they map to new client onboarding requirements.
• Other duties as assigned.

• High School Diploma or GED required, bachelor’s degree preferred
• 3-5 years in technical or application support environment
• Knowledge of various project management tools and methodologies
• Ability to work in a fast paced and continuously changing environment within expected guidelines under limited supervision with excellent attention to detail
• Demonstrated experience with implementations and data transfers
• Software application knowledge (troubleshooting) and working closely with software developers preferred
• Excellent analytical, problem solving, and follow-up abilities
• Effective time management and organizational skills

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws