Manager Implementation Services Jobs in Maryland

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.Follow us on and !Alkami is looking for a Project Manager with demonstrated implementation experience who has a passion for planning and attention to detail. The ideal candidate has customer-facing experience with launching large enterprise-scale cloud software solutions within FinTech. This position will report into the Manager, Implementation Services under Alkami’s Delivery division and be responsible for managing customer implementations, establishing schedules, coordinating internal cross-functional dependencies, and helping customers prepare for production launches. Successful candidates must have a strong sense of urgency and ownership to drive projects to completion and thrive in a collaborative environment. Communication skills are critical, as is the ability to quantify and manage all aspects of the project, balancing both client and internal team objectives while adhering to established timelines and contract scope.****Key Responsibilities & Duties:***** Manage and lead new client implementation projects, serving as the primary point of contact throughout the product lifecycle.* Develop and maintain project schedules, coordinating tasks across cross-functional teams.* Track project progress, manage risks using the ticketing system, and proactively implement mitigation strategies.* Communicate project status, risks, and deliverables clearly to internal and external stakeholders.* Maintain all necessary documentation, including meeting notes, scope changes, and client communications.* Collaborate with Product, Engineering, and Customer Success teams to address issues and deliver solutions.* Manage project scope, timelines, and budgets while ensuring client satisfaction.* Host regular client meetings and travel for on-site visits when necessary.* Support process improvements, refine workflows, and mentor new team members as needed.* Track project financials and ensure time compliance for accurate reporting.* Work closely with Client Success and Sales teams to ensure a seamless post-launch transition.* Travel to meet with clients during the implementation lifecycle.****Qualifications:***** 5-7 years of project management experience in the financial services (FinTech, Online Banking, etc.) industry is required.* Proven ability to manage multiple, complex projects within scope, timeline, and budget.* Strong communication skills with the ability to convey project updates and risks effectively.* Proficiency in project management tools such as Workfront, Microsoft Project, Jira, Smartsheet, and Confluence.* Exceptional organizational and problem-solving abilities in a fast-paced environment.* Experience managing tickets, backlogs, and client-reported issues.* Proficiency with Microsoft Office Suite (Excel, Project, Word) and Google Suite tools (Docs, Sheets, Slides).* Ability to work independently while fostering collaboration across teams.* Ability to travel up to 25%.****Desired Skills:***** Familiarity with project management principles, methodologies, and tools.* Strong financial acumen and experience managing project budgets and financial performance.* Proven leadership skills with the ability to build and maintain stakeholder relationships.* Experience collaborating with cross-functional teams to ensure project goals are met.* Ability to prioritize tasks and adapt to changing project requirements.* Experience mentoring team members and driving process improvements.The salary range for this position is: $110,000 - $130,000# **Cool Things to Know****Not Just Any Company**: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.**Work Authorization**: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.**Recruiters**: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.**Pay Transparency:**As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.## # **The Important Stuff****Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:**Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.**#LI-REMOTE**Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.Follow us on and ! #J-18808-Ljbffr