Director General Manager Jobs (NOW HIRING)

Grace Management is looking for an Resident Lifestyle Director to join their team at The Hallmark!

Summary of Duties

Responsible for the organization, coordination, facilitation, and execution of engagement opportunities and programs designed to promote the social needs of an active resident population. The Resident Lifestyle Director in the community doesn't just plan activities — they set the tone for how an entire community feels to live in. This is a role for someone who gets genuinely excited about people, who has strong ideas about what great programming looks like, and who holds themselves to a high standard because they care about the impact they have on our residents. Guided by Grace's Four Pillars of Purpose, Curiosity, Creativity, and Fun, the ELD builds a lifestyle that reflects who residents are today: curious, capable, experienced individuals with interests, expertise, and no desire to be treated like "seniors." This position is designed to lead the Resident Experience team to push past the expected, create experiences people didn't know they needed, and build a community culture that prospective residents can feel the moment they walk in the door. This position reports to the Executive Director/General Manager.

Essential Functions

• Creates a well-balanced, high-level engagement program to reflect activities that meet the standards of The Vibrant Living Program as well as the unique positioning of the community.
• Design and maintain a dynamic, 7-day program calendar in LifeLoop that reflects resident interests, current culture, and all Four Pillars of Vibrant Living based on resident interests and feedback that break the mold for senior living experiences.
• Develop and execute a strategic vision for resident engagement aligned with the community's luxury hospitality brand to build a calendar that a prospective resident would find compelling, diverse, and contemporary.
• Cultivate resident-led programs, positioning residents as leaders, instructors, and hosts.
• Plan and execute Signature Events and Creative Celebrations that feel like genuine experiences and invite family and community participation.
• Publish the monthly calendar(s) in Lifeloop and ensure it is accessible to residents.
• Provide leadership, coaching, and performance management for all Life Enrichment team members.
• Oversee department budgets, staffing schedules, supply management, and annual planning.
• Ensure programming meets company standards, resident expectations, and regulatory requirements.
• Collaborate with Executive Director/General Manager and department leaders to support resident satisfaction and retention goals.
• Continuously evaluate resident interests and trends to ensure programming remains fresh, relevant, and engaging.
• Facilitate resident committees, ambassador programs, and resident-led initiatives. Ensures that the program will include morning, afternoon, and evening activities, 7-days a week, 365 days a year; Present for or assures coverage for all activities, including those occurring on holidays, evenings, and weekends.
• Develop and oversee a comprehensive excursions program that leverages Chicago's unique cultural assets. Ensure excursions are varied, well-attended, and aligned with resident interests.
• Coordinate transportation, logistics, ticketing, memberships, reservations, and risk management for outings.
• Establish relationships with local venues, attractions, and organizations to secure unique resident experiences.
• Maintains program activities within the budget, purchases departmental supplies, keeps a record of expenditures via expense spenddown sheets, and turns in receipts for payment/reimbursement in a timely manner.
• Coordinates all community volunteers, including recruitment, training, and supervision of volunteers; Includes residents and family volunteers when available and appropriate; Contacts community sources to expand volunteer base and to vary resident programming options.
• Meets or exceeds established Life Enrichment Key Performance Metrics (KPI’s) for the community by monitoring participation and engagement trends and develops strategies to increase involvement.
• Assist with the creation of Strategic Sales and Marketing Plans with support from the Sales Director, Executive Director/General Manager, and Divisional Team.
• Ensure smooth transition for new residents into their new home by utilizing effective communication and exceptional customer service in executing the lifestyle aspects of the Graceful Transitions Program.
• Plan and execute large-scale signature events, themed celebrations, and community showcases.
• Partner with Dining Services to create elevated culinary and social experiences.
• Collaborate with Concierge and Hospitality teams to deliver seamless resident experiences.
• Ensure all events reflect the community's luxury brand standards and resident expectations.
• Contribute to community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, professionals, and vendors.
• Demonstrate a high level of organization, attention to detail, ability to meet deadlines, and timely communication.
• Support the Mission, Vision, and Culture of the organization through positive communication and leadership. Attend in-service education and associate functions, as requested by supervisor.
• Serve as part of the community driver team as needed; train the leadership team annually on transportation safety procedures.
• Assists in variety of tasks involving residents as assigned.
• Establish a flexible work schedule that supports the demands of the community outside of typical business hours as needed to meet resident programming.
• Contribute to team effort by being flexible in work assignments by furnishing support, by taking initiative, and by understanding how this position affects and compliments all other community positions.

Knowledge, Skills, Abilities, and Experience

• Minimum of three years working with the senior population or five years hospitality-based role.
• History of event planning, vendor coordination, and excellent organizational skills required in potential previous roles such as Cruise Director, Director of Guest Experience, Recreation Manager or Director of Member Experience.
• Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities; Considerable initiative, judgment, and leadership skills are also required.
• Respond positively to constructive feedback by listening to supervisor, residents, and peers and use it to improve performance.
• Ability to travel to meetings as requested by supervisor.
• Adherence to the Grace Management, Inc. policies, procedures, and standards guidance.
• Must possess a high level of flexibility and tolerance to adjust to changes in workloads, assignments, hours, and days (i.e., weekends, evenings, holidays).
• Job requires frequent sitting and standing; Must be able to bend, stoop, reach, and lift and/or push 40 pounds.
• Must have a satisfactory completion of criminal background check and drug screening upon hire and upon request of supervisor or Grace Management, Inc.