Director Client Success Jobs in Michigan (NOW HIRING)

Our Company

Gateway Pediatric Therapy

Overview

The Assistant Clinical Director plays a critical role in supporting the clinical and operational excellence of the organization. The role involves a balance of direct client services, staff supervision, operational management, and community engagement. The Assistant Clinical Director ensures adherence to clinical policies and procedures, facilitates effective communication across teams, and supports strategic initiatives to foster clinic growth and success. This is an in-person role, requiring an average of 15 billable hours per week and active engagement in clinic operations.

Responsibilities

• Manage a caseload of ~7 clients and provide direct supervision to ensure high-quality services.
• Maintain and monitor key performance indicators (e.g., supervision ratios, billable hours) to drive clinical success.
• Supervise and mentor clinicians and behavior technicians, including practicum students.
• Provide feedback to team members and address barriers to professional growth.
• Collaborate with the Clinical Director to execute strategies, manage clinic coverage, and ensure smooth operations.
• Oversee onboarding, client intakes, and initial assessments to support clinic growth.
• Ensure adherence to clinical policies, procedures, and compliance standards, including HIPAA and case management guidelines.
• Conduct audits, monitor documentation, and address performance or compliance issues proactively.
• Represent the organization at community events, conferences, and public engagements.
• Foster positive relationships with external stakeholders and families.
• Provide coaching on client programming and address challenging parent or client concerns.
• Oversee parent training sessions and ensure satisfaction with services.
• Actively participate in leadership meetings and contribute to cross-departmental initiatives.
• Communicate crucial updates and align staff with organizational goals.
• Utilize data insights to inform staffing decisions, training opportunities, and progress toward clinic objectives.
• Track and adjust operational and clinical goals based on dashboard metrics and reporting

Qualifications

• Master's degree in Applied Behavior Analysis (ABA), Psychology, Education, or a related field required.
• Minimum of 3 years of experience in applied behavior analysis or a similar clinical setting.
• Leadership or supervisory experience preferred, with a demonstrated ability to mentor and support staff.
• Experience managing a caseload and working directly with individuals with autism or developmental disabilities.
• Board Certified Behavior Analyst (BCBA) certification and statebehavior analyst license required.
• Comprehensive understanding of Applied Behavior Analysis (ABA) principles and techniques.
• Familiarity with clinical operations, case management, and compliance standards (e.g., HIPAA, recipient rights).
• Knowledge of key performance indicators (KPIs) and data analysis for clinical performance.
• Proven ability to mentor, supervise, and support clinical and non-clinical staff effectively.
• Strong verbal and written communication skills for interactions with staff, clients, families, and external stakeholders.
• Adept at identifying challenges and implementing practical, data-informed solutions.
• Excellent time-management and organizational skills to oversee multiple responsibilities simultaneously.
• Ability to build trust and maintain positive relationships with diverse teams and families.
• Analyze clinical data to make informed decisions and drive improvements.
• Address and resolve conflicts with professionalism and tact.
• Maintain flexibility in a dynamic clinical environment to address operational needs.
• Adapt to changing organizational priorities while ensuring high-quality service delivery.
• Inspire and motivate teams to align with organizational goals and maintain a positive work culture.
• No past criminal history
• Open and flexible availability
• Flexibility to adjust hours based on clinic needs, including evenings or weekends for emergencies, special events, or staff coverage.
• Traveling to in-home sessions may be required throughout the work week dependent on identified needs

About our Line of BusinessGateway Pediatric Therapy, an affiliate of BrightSpring Health Services, is a leading provider of comprehensive pediatric therapy services. We are dedicated to enriching the lives of children and adolescents on the autism spectrum. With a focus on individualized care and evidence-based practices, Gateway provides a flexible and dynamic process for applied behavior analysis (ABA) therapy. Our team of experienced and compassionate therapists works collaboratively with families to create tailored treatment plans that address each child's unique needs and goals. Through personalized support and innovative therapies, we strive to empower children to reach their full potential and thrive in all aspects of their lives. For more information, please visit www.gatewaypediatrictherapy.com. Follow us on Facebook, LinkedIn, and Instagram.Salary RangeUSD $90,000.00 - $100,000.00 / YearEmployment Type: FULL_TIME