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Direct Account Manager Jobs in Indiana (NOW HIRING)

Allied Universal

Account Manager

Warsaw, IN · On-site

$69.68K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Direct Compliance and Security Operational Excellence: Oversee training, safety, and site ...

Allied Universal

Account Manager

South Bend, IN · On-site

$70K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Direct Compliance and Security Operational Excellence: Oversee training, safety, and site ...

Allied Universal

Account Manager

South Bend, IN · On-site

$70K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Direct Compliance and Security Operational Excellence: Oversee training, safety, and site ...

Allied Universal

Account Manager

South Bend, IN

$70K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Direct Compliance and Security Operational Excellence: Oversee training, safety, and site ...

Allied Universal

Account Manager

Warsaw, IN · On-site

$69.68K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Direct Compliance and Security Operational Excellence: Oversee training, safety, and site ...

Allied Universal

Account Manager

Warsaw, IN · On-site

$69.68K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Direct Compliance and Security Operational Excellence: Oversee training, safety, and site ...

Allied Universal

Account Manager

South Bend, IN · On-site

$70K/yr

As an Account Manager, you are the driving force behind daily security operations, ensuring the ... Direct Compliance and Security Operational Excellence: Oversee training, safety, and site ...

ITC

Marine Account Manager

Elkhart, IN · Hybrid

$80K - $100K/yr

This is a visible, strategic position with direct impact on regional growth and long-term customer partnerships. CORE DUTIES Sales and Account Management * Promote and sell all ITC Marine products to ...

ITC Inc

Marine Account Manager

Elkhart, IN · On-site

$80K - $100K/yr

This is a visible, strategic position with direct impact on regional growth and long-term customer partnerships. CORE DUTIES Sales and Account Management * Promote and sell all ITC Marine products to ...

ITC Inc

Marine Account Manager

Elkhart, IN · On-site

$80K - $100K/yr

This is a visible, strategic position with direct impact on regional growth and long-term customer partnerships. CORE DUTIES Sales and Account Management * Promote and sell all ITC Marine products to ...

Remodel Health

Broker Account Manager

Indianapolis, IN · On-site

$50K/yr

By understanding their needs and collaborating with CFOs, HR Directors, and CEOs of organizations, as well as Producers, Account Executives and Account Managers of strategic broker partners, to ...

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Direct Account Manager information

What are the key skills and qualifications needed to thrive as a Direct Account Manager, and why are they important?

To thrive as a Direct Account Manager, you need expertise in sales strategy, client relationship management, and a solid understanding of your industry’s products or services, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, sales analytics tools, and proficiency in Microsoft Office are typically required. Outstanding negotiation, communication, and problem-solving skills help you build trust and foster long-term partnerships with clients. These skills are crucial for driving revenue growth, ensuring client satisfaction, and maintaining a competitive edge in a dynamic sales environment.

How does a Direct Account Manager typically collaborate with other departments to meet client needs?

As a Direct Account Manager, you’ll frequently work cross-functionally with teams such as sales, marketing, customer support, and product development. This collaboration ensures that client requirements are communicated clearly and addressed efficiently, from onboarding through ongoing account management. Regular meetings and open communication with these teams help resolve client issues, develop tailored solutions, and identify upsell or cross-sell opportunities. Building strong internal relationships is essential for delivering a seamless client experience and achieving account growth targets.

What does a Direct Account Manager do?

A Direct Account Manager is responsible for building and maintaining relationships with key clients, overseeing their accounts, and ensuring their needs are met. They act as the primary point of contact between the client and the company, handling inquiries, resolving issues, and identifying opportunities to upsell products or services. Their goal is to maximize client satisfaction and retention while driving revenue growth for the organization.

What is the difference between Direct Account Manager vs Customer Success Manager?

AspectDirect Account ManagerCustomer Success Manager
Primary FocusManaging client accounts, sales, and revenue growthEnsuring customer satisfaction and product adoption
Work EnvironmentSales-driven, client-facing, often in B2B settingsSupport-oriented, collaborative, often in SaaS or tech industries
Required CredentialsSales experience, communication skills, sometimes sales certificationsCustomer service skills, product knowledge, often certifications in customer success

While both roles involve client interaction, the Direct Account Manager primarily focuses on sales and revenue growth, whereas the Customer Success Manager emphasizes customer retention and satisfaction. Understanding these differences helps organizations assign the right responsibilities and professionals for client success.

What are the most commonly searched types of Direct Account jobs in Indiana? The most popular types of Direct Account jobs in Indiana are:
What are popular job titles related to Direct Account Manager jobs in Indiana? For Direct Account Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Direct Account Manager jobs in Indiana look for? The top searched job categories for Direct Account Manager jobs in Indiana are:
What cities in Indiana are hiring for Direct Account Manager jobs? Cities in Indiana with the most Direct Account Manager job openings:
Direct Account Manager jobs near you
Strategic Account Manager

Strategic Account Manager

POLARIS Laboratories

Indianapolis, IN • On-site

Full-time

Posted 11 days ago

Job description

POLARIS Laboratories, LLC

Position Description


Position Title:

FLSA Designation:

Strategic Account Manager

Exempt + Commission

Department:

Location:

Corporate Headquarters


Sales

Reports to:

Director of North American Sales

​​

​

Position Summary:

The Strategic Account Manager (SAM) is responsible for developing long-term relationships with a defined portfolio of territory assigned customers by maintaining continuous contact with executive management, distributors, sale management and key influencers. This position will also serve as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and results that meet and exceed customer expectations and needs at all touchpoints.


Each Strategic Account Manager (SAM) will work alongside the Customer Experience team to achieve POLARIS Laboratories®, LLC territory sales goals and profitability objectives in their designated territory. The SAM will use SalesForce.com and other internal systems to strategize and record success. SAMs will identify product category volume and establish profitability objectives utilizing the appropriate SOW. SAMs are expected to use Teams meetings and travel to interact with new and prospective customers as well as utilize conventions to prospect and engage with existing customers.


At POLARIS Laboratories®, LLC SAMs will identify new opportunities for business in existing accounts by using Data analysis comment codes, SalesForce.com, Program Enrichment Reviews, and Marketing leads.


In addition, SAMs will identify development potential in top accounts by increasing testing compliance, suggesting new testing, and offering sampling accessories to help the customer realize greater impact from its fluid analysis programs. SAMs will pursue timely growth opportunities within customer accounts and execute traditional quote development to advance those opportunities.


Accountable for all business outcomes for specified territory and accounts, SAMs will be a problem-solving, results-focused, detail-oriented, task-driven, team member who is comfortable juggling multiple projects in a deadline-driven, continuously changing environment. This position will report directly to the Director of North American Sales and is part of the company’s sales team.


ESSENTIAL FUNCTIONS

Weight of associated position responsibility, duty or task to successful performance:

20%

Understand Organizational Priorities

  • Serve as point of contact to executive leadership of customers in defined territory
  • Conduct quarterly Program Enrichment Reviews for account generating 70% of territory revenue.
  • Prepare recommended improvements for customer and company using quarterly reviews.
  • Identify and submit continuous improvement ideas.

25%

Account and Opportunity Planning

  • Work with the AM to establish strategic account plans
  • Create strategic and implement plans for top accounts producing 70% of revenue
  • Input incoming/outgoing calls/email and update leads/open opportunities in SFDC (daily)
  • Target new business from accounts over $100k, including cold calls and customer referrals
  • Contribute to development of growth quota for existing line of business (territory)
  • Recruit companies and sponsors for annual Customer Summit

20%

Joint Solution Development

  • Assess/ validate customer needs and opportunities for additional programs/tests/services
  • Support onboarding introduction through collaborative efforts with customer service
  • Create and demonstrate value of fluid analysis with customer
  • Maximize user adoption and compliance
  • Up-sell and cross-sell POLARIS Laboratories® services
  • Responsible for evaluating pricing increase yearly (Jan)

10%

Cross-Functional Account Team Leadership

  • Collaborate with Customer Experience, technical Business Consultants and Marketing
  • Advise internal team members customer needs and expectations
  • Administration, project management, campaign and team support

25%

Overall Relationship and Outcome Management

  • Identify, target, track efforts of potential customers over $100K, report out monthly
  • Work with top 70% revenue accounts to resolve issues with key decision makers
  • Lead internal teams to address and rectify issues of customer dissatisfaction
  • Personal skill development in the areas of sales (training, seminars, sales meetings)
  • Track and measure prospecting results to identify adjustments and best practices



SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.


  • Provide coverage to other Marketing Department functions, as defined by the Director of NA Sales
  • Coordinate efforts with Customer Experience to reduce duplication of efforts and reduce inefficacies.


OTHER DUTIES

  • Adherence and support of the POLARIS Employee Handbook inclusive of the Standards of Conduct
  • Lean and support of the quality management system
  • Other duties as assigned



PHYSICAL REQUIREMENTS

While these have been the traditional, physical demands to perform the essential functions of the job, POLARIS Laboratories, LLC will explore providing reasonable accommodations to these traditional, physical demands to a qualified person with a disability. Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical ActivityFrequency


Physical ActivityFrequency

Sitting

Frequent


Near Vision

Frequent

Walking

Frequent


Far Vision

Occasional

Climbing stairs

Rare


Hearing

Frequent

Crouching/Bending/Stooping

Occasional


Talking

Frequent

Reaching

Occasional


Smell

Rare

Grasping

Occasional


Lift/Carrying (# lbs.)

Occasional

Pushing/Pulling

Occasional


Travel

Frequent

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

  • Proven sales history and account management experience
  • Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven competence to manage multiple projects at a time while paying strict attention to efficiency and detail; ability to adapt to constant change in said projects
  • Exceptional listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Proficient with corporate productivity and web presentation tools
  • Ability to work with cross-department teams
  • Basic knowledge of email Marketing solutions (Pardot)
  • Advanced knowledge of CRM solutions (Salesforce)
  • Familiar with project and ticket management, workgroup collaboration tools and process-based workflows
  • Ability to multi-task, prioritize, and manage time effectively

ORGANIZATIONAL RELATIONSHIPS

Position directly reports to this position: Director of North American Sales

  1. SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:


  • Protective eye wear


Team members will be trained in the proper use and care of assigned PPE. POLARIS Laboratories, LLC provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.


REQUIRED QUALIFICATIONS

  • Prior experience in Sales or Marketing
  • College Degree or equivalent work experience


PREFERRED QUALIFICATIONS

  • Experience working in oil and gas field
  • Experience with preventative maintenance or reliability programs

SCHEDULE

This position is scheduled for dayshift/business hours, but may require periodic off hours work delivery, based on the needs of the business.


NOTICE: Upon employment, all employees are required to fully comply with the POLARIS Laboratories, LLC rules and regulations and will be subject to disciplinary action, up to and including termination of employment for violations of such rules and regulations.