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Digital Services Manager Jobs (NOW HIRING)

Continental

Digital Services Engineer

Clinton, MS · On-site

$117K/yr

The Digital Services Engineer is responsible for designing, developing, and maintaining robust ... Collaborate with product managers, architects, and other engineers to deliver high-quality ...

Continental

Digital Services Engineer

Clinton, MS · On-site

$117K/yr

The Digital Services Engineer is responsible for designing, developing, and maintaining robust ... Collaborate with product managers, architects, and other engineers to deliver high-quality ...

Hiab

Digital Services Specialist

Perrysburg, OH · On-site

Proactively work with account managers to engage with new and existing customers and channel partners * Work together with the digital product team, create the customer value proposition, capture ...

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$92.9K

$164K

How much do digital services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for digital services manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital services manager, and why are they important?

To thrive as a Digital Services Manager, you need strong project management, digital strategy, and analytical skills, often supported by a degree in marketing, IT, or a related field. Familiarity with content management systems (CMS), analytics tools like Google Analytics, and digital marketing platforms is typically required. Excellent communication, leadership, and problem-solving abilities help you lead teams and manage stakeholder expectations. These skills are crucial for ensuring seamless delivery and continuous improvement of digital services that meet organizational goals and user needs.

How does a digital services manager typically collaborate with other departments to ensure successful project delivery?

Digital Services Managers work closely with cross-functional teams such as IT, marketing, customer service, and product development to align digital initiatives with overall business goals. They facilitate communication between stakeholders, define project requirements, and ensure that digital solutions meet user needs and organizational standards. Regular meetings and status updates are common, and the role often involves managing expectations, troubleshooting issues, and coordinating resources to keep projects on track. Effective collaboration is key to delivering seamless digital experiences and achieving project success.

What is the difference between Digital Services Manager vs Digital Marketing Manager?

AspectDigital Services ManagerDigital Marketing Manager
Primary FocusOverseeing digital service delivery, client solutions, and digital platform managementPlanning and executing marketing campaigns, brand promotion, and online advertising
Required SkillsDigital platform management, project coordination, client communicationMarketing strategy, content creation, analytics
Work EnvironmentTech companies, digital agencies, service providersMarketing agencies, corporate marketing departments
Common CertificationsProject Management, Digital CertificationsGoogle Analytics, HubSpot, Digital Marketing certifications

The Digital Services Manager and Digital Marketing Manager roles share overlapping skills in digital platforms and client engagement but differ mainly in focus. The Digital Services Manager concentrates on delivering digital solutions and managing digital platforms, while the Digital Marketing Manager focuses on promoting brands and campaigns online. Both roles are vital in digital industries but serve distinct functions within organizations.

What does a digital services manager do?

A Digital Services Manager oversees the development, implementation, and optimization of digital platforms and services within an organization. Their responsibilities typically include managing digital projects, coordinating cross-functional teams, analyzing digital performance, and ensuring a seamless user experience. They play a key role in driving digital transformation, maintaining digital assets like websites and mobile apps, and staying updated on emerging technologies to enhance service delivery. The goal is to align digital strategies with business objectives to improve customer engagement and operational efficiency.
More about Digital Services Manager jobs
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What are the most commonly searched types of Digital Services jobs? The most popular types of Digital Services jobs are:
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What states have the most Digital Services Manager jobs? States with the most job openings for Digital Services Manager jobs include:
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Digital Services Manager jobs near you
Infographic showing various Digital Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.

Digital Services Manager

Fort Liberty Federal Credit Union

Fayetteville, NC • On-site

Full-time

Posted 16 days ago

Job description

Digital Services Manager-Onsite
Purpose:
Responsible for overseeing the development, implementation, and ongoing management of digital platforms, systems, and services that enhance member engagement, improve service delivery, and support the Credit Union's strategic objectives. This role evaluates digital opportunities, manages vendor relationships, and leads initiatives that improve the functionality, adoption, and effectiveness of digital channels.
Primary Duties and Responsibilities:
  1. Manages and enhances the Credit Union's digital delivery channels by researching opportunities, recommending improvements, and coordinating the implementation of new functionality with a focus on member experience, usability, integration, and operational efficiency.
  2. Develops and monitors digital channel performance metrics including adoption, usage, engagement, and member experience indicators for online banking, mobile banking, website, and other digital services. Provides recommendations to improve utilization and member satisfaction.
  3. Administers and supports digital banking platforms including online banking, mobile applications, bill pay, digital account opening, online loan applications, card management services, ATMs, and other electronic delivery channels.
  4. Evaluates emerging technologies and industry trends to support the development of the Credit Union's digital services roadmap and identify opportunities to improve member access and convenience.
  5. Coordinates digital services marketing initiatives with the Marketing team to promote digital solutions, increase member adoption, and ensure consistent messaging across communication channels.
  6. Creates, maintains, and updates procedures and documentation related to digital channels, electronic transactions, online services, and digital delivery processes.
  7. Provides training and support to employees regarding digital service functionality, enhancements, and best practices while developing resources to improve employee and member adoption.
  8. Continuously evaluates and improves digital experiences by identifying opportunities to enhance convenience, accessibility, speed, security, and ease of use across digital platforms.
  9. Manages relationships with digital banking vendors and third-party providers, monitoring performance, coordinating issue resolution, and ensuring products and services are delivered according to expectations.
  10. Assists with vendor contract management and service level monitoring, ensuring vendors meet performance, security, and service requirements.
  11. Manages the Credit Union's ATM program, including monitoring performance, coordinating maintenance and service issues, evaluating location effectiveness, and recommending changes to improve availability and member access.
  12. Supports branch technology initiatives designed to provide members with secure, convenient alternatives to traditional branch transactions and improve overall service delivery.
  13. Prepares and provides reporting to management regarding digital channel performance, adoption trends, project updates, vendor performance, and opportunities for improvement.
  14. Coordinates digital services projects and implementations, including requirements gathering, testing, employee communication, training, and successful deployment of new digital capabilities.
  15. Collaborates with Information Technology, Operations, Compliance, Risk, Fraud, and Marketing teams to ensure digital services are secure, compliant, reliable, and aligned with Credit Union objectives.

Other Duties and Responsibilities:.
  1. Strong understanding of regulatory expectations for financial institutions. Assists and cooperates with all federal and independent auditors during annual audits.
  2. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy
  3. Other duties as assigned.

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Training:
  • Bachelor's degree in Marketing, Communications, Computer Science, Information Technology, or related field.
  • On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
  • Must possess a valid driver's license.

Prior Experience:
  • Five years' experience within a financial institution managing or supporting digital services is preferred.
  • Marketing, Information Systems, Information Security and Compliance

Interpersonal Skills:
The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.
Other Special Skills and Abilities:
  • Strong analytical skills and ability to interpret data to make sound recommendations.
  • Excellent organizational and project planning skills.
  • Outstanding communicator, both written and verbal.
  • Ability to lead and motivate teams to achieve buy-in from all team members.
  • Must possess a positive "can-do" attitude.

Physical Demands:
The need for physical stamina is moderate to high. Moderate to significant local travel is required.
Working Conditions:
Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.

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