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Director Digital Services Jobs (NOW HIRING)

7 Insurance

Director, Digital Services

Knoxville, TN · On-site

Chief Technology & Innovation Officer Supervises: 1 (Direct) 0 (Indirect) ESSENTIAL FUNCTIONS Digital Strategy and Execution * Leads the development and execution of the digital services roadmap ...

Granicus

Director - Digital Experience

Saint Paul, MN · Remote

Director - Digital Experience Location US-Remote ID 2026-10112 Category Marketing Position Type ... and digital services, Granicus empowers stronger relationships between government and residents ...

Lowe's

Director, Digital Fulfillment

Mooresville, NC · On-site +1

Your Impact The Director - Digital Fulfillment leads the team accountable for the strategy ... Responsible for the internal and external tools, services, and platforms utilized by the team to ...

Granicus

Director - Digital Experience

$150K - $175K/yr

... and digital services, Granicus empowers stronger relationships between government and residents ... The Director will oversee the website as a platform, manage paid and organic traffic acquisition ...

AspenTech

Director, Digital Experience

Bedford, MA · On-site

$170K - $191K/yr

... service projects to social events that foster fun and relationship building across our global ... The Role AspenTech is looking for a Director of Digital Experience to own and evolve the company ...

ZS

Director, Digital Products

Manhattan, NY · On-site

$180K - $210K/yr

Director, Digital Products ZS is a place where passion changes lives. As a management consulting ... services. We take a full-stack approach to innovation, build and growth to create technology ...

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Director Digital Services information

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$49K

$122.4K

$214K

How much do director digital services jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director digital services in the United States is $122,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $163,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Digital Services, and why are they important?

To thrive as a Director Digital Services, you need expertise in digital strategy, project management, and a solid background in technology or digital marketing, often supported by a relevant degree and leadership experience. Familiarity with tools such as content management systems (CMS), analytics platforms, and customer relationship management (CRM) software is essential, along with certifications like PMP or Agile. Strong leadership, communication, and problem-solving skills are crucial for driving innovation and managing cross-functional teams. These skills and qualities ensure the successful delivery of digital initiatives, alignment with business goals, and continuous improvement in a rapidly evolving digital landscape.

What is the difference between Director Digital Services vs Digital Marketing Manager?

AspectDirector Digital ServicesDigital Marketing Manager
CredentialsBachelor's or higher in IT, Business, or related fields; often certifications in digital or project managementBachelor's in Marketing, Communications, or related; certifications like Google Ads or HubSpot
Work EnvironmentOversees digital projects, manages teams, collaborates with IT and business unitsDevelops marketing campaigns, manages digital channels, analyzes marketing data
Employer & Industry UsageUsed in tech, retail, finance sectors focusing on digital infrastructure and servicesCommon in advertising, retail, and consumer brands focusing on online marketing

The main difference is that the Director Digital Services focuses on managing digital infrastructure, platforms, and services across the organization, while the Digital Marketing Manager concentrates on executing marketing campaigns and managing digital channels. Both roles require digital expertise but serve different strategic functions within a company.

What does a Director of Digital Services do?

A Director of Digital Services is responsible for overseeing the planning, development, and execution of digital strategies within an organization. They manage digital platforms, lead teams working on web, mobile, and social media initiatives, and ensure that digital solutions align with business goals. Their role often involves collaborating with IT, marketing, and operations departments to improve customer experience and drive digital transformation. They also stay updated on emerging technologies to keep the organization competitive in the digital landscape.

What are some common challenges a Director of Digital Services may face when leading digital transformation initiatives?

A Director of Digital Services often encounters challenges such as aligning digital strategies with overall business objectives, managing change resistance among staff, and ensuring seamless integration of new technologies with existing systems. Additionally, balancing quick innovation with risk management and compliance can be demanding. Effective communication and collaboration across departments are essential to drive adoption and achieve successful digital transformation outcomes.
More about Director Digital Services jobs
What cities are hiring for Director Digital Services jobs? Cities with the most Director Digital Services job openings:
What are the most commonly searched types of Digital Services jobs? The most popular types of Digital Services jobs are:
What states have the most Director Digital Services jobs? States with the most job openings for Director Digital Services jobs include:
What job categories do people searching Director Digital Services jobs look for? The top searched job categories for Director Digital Services jobs are:
Director Digital Services jobs near you
Infographic showing various Director Digital Services job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 7% As Needed, 77% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $122,439 per year, or $58.9 per hour.

Director, Digital Services

7 Insurance

Knoxville, TN • On-site

Full-time

Posted 7 days ago

Job description

Reports to: Chief Technology & Innovation Officer
Supervises: 1 (Direct) 0 (Indirect)
ESSENTIAL FUNCTIONS
Digital Strategy and Execution
  • Leads the development and execution of the digital services roadmap aligned to organizational goals and member needs
  • Translates enterprise strategy into actionable initiatives, enhancements, and priorities for digital channels
  • Monitors industry trends, member behavior, and emerging technologies to recommend improvements and innovation opportunities
  • Partners with senior leadership to provide input on digital capabilities and future opportunities (vs. acting as the primary advisor)

Digital Platform Management
  • Oversees daily operation and performance of digital banking platforms (online banking, mobile app, bill pay, payments, etc.)
  • Ensures platforms meet expectations for reliability, usability, and security
  • Leads coordination of upgrades, releases, and enhancements in partnership with IT and vendors
  • Acts as a key escalation point for significant issues and works with internal teams and vendors toward resolution (vs. sole escalation owner)

Cross-Functional Collaboration
  • Partners with IT, Payments, Operations, Marketing, and Compliance to prioritize and execute digital initiatives
  • Leads or contributes to project workstreams related to digital services, ensuring timelines, risks, and deliverables are managed effectively
  • Ensures alignment between digital initiatives and broader operational and member experience goals

Member Experience & Adoption
  • Champions a seamless and intuitive digital member experience
  • Uses data and member feedback to identify opportunities to improve usability, engagement, and satisfaction
  • Partners with Marketing and frontline teams to drive digital adoption and education efforts
  • Supports app store management (ratings, feedback, updates) in coordination with vendors and internal teams

Vendor & Financial Management
  • Provides oversight of digital banking and payments vendor relationships, serving as the primary point of accountability for performance, service delivery, and contract management.
  • Evaluates vendor capabilities and emerging solutions to support strategic growth, cost efficiency, and innovation.
  • Identifies opportunities to improve efficiency, reduce operating costs, and maximize return on investment across digital services.

  • Negotiate contracts, roadmap commitments, SLAs, and integration strategy.

  • Serve as the primary owner for digital banking vendors, core providers, and fintech partners.
  • Ensure timely resolution of technical issues, including platform defects, performance degradation, integration failures, and incident root-cause remediation.

Analytics, Risk & Compliance
  • Establishes and oversees performance metrics, KPIs, and reporting to measure digital channel performance, adoption, reliability, and member satisfaction.
  • Ensures digital services comply with all applicable federal and state regulations, credit union policies, and information security standards.
  • Partners with compliance, internal audit, external auditors, regulators, and vendors to address findings and implement corrective actions promptly.
  • Lead efforts to increase digital usage, migration from branch/call center, and overall satisfaction.

People Leadership
  • Leads, develops, and mentors a high-performing digital services team, fostering a culture of accountability, innovation, and continuous learning.
  • Provides coaching and leadership development to prepare the team and organization for future digital capabilities and delivery models.
  • Performs other duties and special projects as assigned by executive management.

EDUCATION/ EXPERIENCE
  • Bachelor's degree from an accredited college or university required, advanced degree preferred.

  • Minimum of 8 -10 years of progressive experience in digital banking, product management, or technology delivery including leadership responsibility.

  • Experience in the banking, credit union, or payments industry strongly preferred.

OTHER SKILLS AND ABILITIES
  • Proven strategic thinker with the ability to translate vision into actionable plans.

  • Strong executive presence with the ability to influence, partner, and communicate effectively with senior leaders and stakeholders.
  • Demonstrated success leading change, driving innovation, and modernizing digital platforms.
  • Strong analytical, decision-making, and problem-solving skills, with the ability to make informed decisions in ambiguous or fast-changing environments.
  • Experience with Symitar, Digital Insight, and other digital banking tools and services.
  • Deep commitment to delivering exceptional member experience.
  • Strong leadership capabilities with experience motivating, developing, and leading teams through change.
  • High level of professionalism, diplomacy, and discretion due to the sensitive nature of information and business decisions.
  • Symitar core processing experience is a plus.

PERFORMANCE MEASUREMENTS:
  • Advances the credit union's digital strategy to support long-term growth, innovation, and member engagement.
  • Builds trusted relationships and effective partnerships across the organization and with key vendors.
  • Improves digital adoption, reliability, and member satisfaction through continuous enhancement of platforms and services.
  • Develops a strong, knowledgeable, and forward-thinking digital services team.
  • Maintains compliance with regulatory requirements, policies, and information security standards.
  • Demonstrates a strong sense of urgency, accountability, and responsiveness to member and organizational needs.

Service Standards:
  • Own the Issue

o Build confidence that you will help through your words and actions.
o Minimize the team/member's effort.
  • Personalize the Experience

o Show that you care about the person and the issue.
o Adapt to the team/member's pace, style, and emotional tone.
  • Be Authentic

o Be genuine.
o Be present in the conversation to avoid sounding mechanical.
  • Understand, then Solve

o Aim for one-call resolution.
o Address the underlying issue vs. just the request.
o Be crystal clear on next steps.
  • Be Curious to Exceed Expectations

o Pick up on cues and clues indicating other needs.
o Engage in conversation to discuss broader needs.
o Help the member access additional resources, products, and services to gain more value.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Typical office - no hazardous or unpleasant conditions.
Remote work opportunity
We are an EEO Employer
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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